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“Best iin Merrimack Valley” 5 of 5 stars
Review of Holiday Inn Express Lawrence / Andover

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Holiday Inn Express Lawrence / Andover
2.5 of 5 Hotel   |   224 Winthrop Avenue, Lawrence, MA 01843 (Formerly Hampton Inn)   |  
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Ranked #1 of 1 Hotels in Lawrence
Kansas City, Missouri
Top Contributor
156 reviews 156 reviews
24 hotel reviews
Reviews in 23 cities Reviews in 23 cities
124 helpful votes 124 helpful votes
“Best iin Merrimack Valley”
5 of 5 stars Reviewed May 3, 2014

Incredibly friendly staff, always smiling, always ready to assist. Great location at I-495 ramp. Close to movies, malls, restaurants. Free wifi, breakfast, gym and business center. Refrigerators and microwaves available on request.

Stayed May 2014, traveled solo
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Andovermanagement, General Manager at Holiday Inn Express Lawrence / Andover, responded to this review, May 7, 2014
Dear Travelsleuth1961,

Thank you for staying with us at the Holiday Inn Express and for taking the time to review the property. The hotel staff love being helpful and answering questions for our guests. The features of the hotel as you mentioned are great for those staying just one night or many. I hope you will stay with us again when in the area.

Molly Mulholland
General Manager
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112 reviews from our community

Traveler rating
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    25
    12
    16
See reviews for
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (21)
Date | Rating
  • English first
  • Portuguese first
  • Russian first
  • Any
English first
New York City, New York
Senior Reviewer
7 reviews 7 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed February 24, 2014

A building is a building... made of materials and has no feelings or life; however, this building has warmth, cleanliness and a heart!!!! The staff, everyone, gives this structure life!!!! They are so nice and caring that you feel at home. It is truly a wonderful place to stay with your family. I am so happy that I cannot wait to visit our family in Lawrence to stay at Holiday "HOME" Inn Express Lawrence/Andover, again... for the weekend and when the school holidays allow us a longer stay!!!! In a nut shell--- a pleasant, clean and caring place to stay!!!!! See you guys soon!!!!!

Room Tip: The staff is the BOMB!!!!!!! If they know your preferences, they will place you accordingly
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  • Stayed February 2014, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Andovermanagement, General Manager at Holiday Inn Express Lawrence / Andover, responded to this review, February 25, 2014
Dear Manny P

I love hearing about your stay. My staff works hard every day. We are a family and try to treat our guests that way too! Thank you for staying at the hotel. We are always here to be your home away from home when visiting relatives. I appreciate you staying with us and especially for taking the time to post your feedback

Looking forward to seeing you soon!

Molly
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Portland, Maine
Senior Contributor
22 reviews 22 reviews
5 hotel reviews
Reviews in 7 cities Reviews in 7 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed February 19, 2014

I had to find a hotel fast while being stranded in Andover, MA. I was able to book a room over the phone & was pleased to hear that all of the rooms were non smoking. The room had been cleaned. I always do my own cleanliness check (for insects, etc) and was pleased to find no traces. The water pressure was great & the shower had nice hot water. I did find some hairs here/there (on bed, on sink, on bathtub rim) but they were dry and easy to whisk away. I did a more thorough check of the bed & found it to smell clean and be clean. The bed was very comfortable to sleep in. I received a call from the front desk after about 20 min to ask if the room met my needs, which was very nice. The breakfast in the morning was complimentary. There were hot/cold choices. It was nice to see that the hot items were actually hot. The breakfast also had more healthier choices too (e.g. fresh fruit, yogurt). I usually use tripadvisor to find a great hotel. I am pleased that I happened upon this one in my time of need and that it was satisfactory.

Room Tip: I stayed on the 3rd floor with a window over looking some of the parking lot & river. It was qui...
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  • Stayed February 2014, traveled solo
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Andovermanagement, General Manager at Holiday Inn Express Lawrence / Andover, responded to this review, February 20, 2014
Dear Lee P,

Thank you very much for staying with us at the Holiday Inn Lawrence - N Andover. We appreciate your detailed review reminding us of the extra attention we need to pay when cleaning our rooms. We are adding even more healthier breakfast choices in the next month or two. Your comments are shared with our staff and I am glad you enjoyed the Holiday Inn Express. We hope you are not stranded again in Andover but would love to have your return!

Regards,

Molly Mulholland
General Manager
Holiday Inn Express Lawrence-N Andover
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Cheshire, Massachusetts
Senior Reviewer
7 reviews 7 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed February 8, 2014

Stayed here for 1 night, it was awesome! Staff are super friendly and helpful! Room+bathroom were big,comfortable+clean! Breakfast was delicious with A LOT of choices! The employee in charge of breakfast was super friendly,and constantly working, bringing out fresh EVERYTHING,and making sure areas were wiped down+replenished! Cannot say enough good things about this Holiday Inn! Would DEFINITELY go back there!

  • Stayed February 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Andovermanagement, General Manager at Holiday Inn Express Lawrence / Andover, responded to this review, February 11, 2014
Mary H

Thank you for your comments. I am so happy you enjoyed your stay. Hearing feedback to my staff is great for me and celebrated with my staff Thank you for recognizing the morning team. They work hard to satisfy everyone's needs. I hope you will come back and stay with us when you are in the area.

Molly Mulholland
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Kansas City, Missouri
Top Contributor
156 reviews 156 reviews
24 hotel reviews
Reviews in 23 cities Reviews in 23 cities
124 helpful votes 124 helpful votes
3 of 5 stars Reviewed January 20, 2014

Good location at ramp of I-495. Plenty of cheap restaurants and fast food places nearby. Rooms are ok. Some have fridges. A bit jaded. Noise from corridors, from both guests and staff, e.g. maintenance guys woke me up talking loudly outside my room. No room safes. Fairly clean, but hairs in bath tub. Breakfast included, breakfast staff super friendly, though buffet inconsistent, e.g. runs out of fruit and other food. I don't know if this is a HIE standard, but they have these gross manufactured omelets, which they fill with that nasty American cheese spread -- yuk, disgusting, inedible, a crime against good food. Sausage meat is also mysterious. Anyway, not bad value, all things considered.

Room Tip: Ask for a room with a fridge if you need one.
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  • Stayed January 2014, traveled solo
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Andovermanagement, General Manager at Holiday Inn Express Lawrence / Andover, responded to this review, January 22, 2014
Dear Travelsleuth1961,

Thank you for sharing your comments about you recent stay. Your feedback about staff in the halls is very valuable. The breakfast we provide is standard for Holiday Inn Express. There will be a upgrade coming to all Holiday Inn Express breakfast in the next few months Hopefully you will find these selections more appealing. Again we appreciate your feedback. I will share with my staff and correct right away.

Hope you will stay with us again when you are in the area.

Molly Mulholland
General Manager
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1 review
5 of 5 stars Reviewed January 7, 2014 via mobile

Spent one night during a big snowstorm. Facilities staff shoveled path to my vehicle and cleared the snow from the car. Very clean and comfortable room at a good value. Would recommend to anyone staying in the North Andover area.

Stayed January 2014
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Andovermanagement, General Manager at Holiday Inn Express Lawrence / Andover, responded to this review, January 9, 2014
Thank you for staying with us at the Holiday Inn Express. We work hard to meet all of our guests needs. Living in New England sometimes it requires shoveling and snow removal. The hotel is in a great location is and as you stated is a great value to all. Thank you again for choosing the Holiday Inn Express. Hope you will stay again the next time you are in the area,

Molly Mulholland
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Senior Reviewer
7 reviews 7 reviews
7 hotel reviews
Reviews in 7 cities Reviews in 7 cities
4 helpful votes 4 helpful votes
2 of 5 stars Reviewed December 23, 2013 via mobile

Had been considering moving usual hotels from Hamtpon Inn chain to Holiday Inn Express. However this stay leaves me questioning standards maintained by HI Express. King room had only bed and desk chair. No where else to sit. Was plenty of room for sofa or easy chair. Why not provide? Also, one plug on desk for charging things. Not acceptable. Bathroom is basic with some mildew around grout. As others mentioned the signage to find hotel very difficult to locate.

Breakfast was pretty standard but tables spread around lobby area without much thought. Doesn't compare with more modern renovated hotels.

I saw this hotel as more of a step down from standard HI Express and Hampton Inns. Granted the price was lower as well so probably should have known based on that but the brand name should stand for something and it simply doesn't here.

Stayed December 2013, traveled with family
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Holiday Inn Express Lawrence / Andover, responded to this review, January 7, 2014
Dear Jdwells67,

Thank you for taking the time to provide feedback on your stay. It is unfortunate the layout of the room prevented you from fully enjoying your time at the hotel. We are confident the necessary adjustments will be made, in order to achieve complete guest satisfaction.

Thank you again for your comments, we look forward to serving you in the future.

Sincerely,

Ben J
Case Manager
IHGCare
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about Holiday Inn Express Lawrence / Andover

Address: 224 Winthrop Avenue, Lawrence, MA 01843 (Formerly Hampton Inn)
Phone Number:
Location: United States > Massachusetts > Lawrence
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Pets Allowed ( Dog / Pet Friendly ) Wheelchair access
Hotel Style:
Ranked #1 of 1 Hotels in Lawrence
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Holiday Inn Express Lawrence / Andover 2.5*
Number of rooms: 126
Official Description (provided by the hotel):
Welcome to the pet-friendly Andover North-Lawrence hotel. The newly renovated Holiday Inn Express Andover Lawrence hotel provides convenient access to major airports, such as Logan International (BOS) and Manchester Airports (MHT) with quick access to I-495 and I-93. Ideal for the business traveler, our Lawrence hotel is in close proximity to several major attractions and businesses. Our location also makes conducting business at companies like Raytheon, New Balance and Smith & Nephew very easy. Nearby local educational facilities, including Brooks School, Phillips Academy, Merrimack College, Cambridge College and Essex Community College are easily reached from our Lawrence hotel. Leisure guests will find that our Andover-Lawrence, MA hotel has a wide variety of vacation activities. The North Shore beaches are just 15 miles away. The Harold Parker State Forest is only four miles away. The Stevens-Coolidge Place Gardens and Colonial Revival House Museum are just over one mile away. During your Andover vacation, you can enjoy choice hotel amenities like high-speed, hotel-wide Internet access, and our complimentary hot breakfast bar. This Lawrence hotel is pet-friendly for those traveling with pets. There are even free treats for your pet at the front desk! Book your reservations today and take advantage of our great Andover-Lawrence hotel deals and rates. ... more   less 
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Also Known As:
Holiday Inn Express Lawrence / Andover Hotel Lawrence
Holiday Inn Lawrence
Lawrence Holiday Inn

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