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“OK but not great” 3 of 5 stars
Review of Comfort Inn Cape Cod

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Comfort Inn Cape Cod
2.0 of 5 Hotel   |   1470 Iyannough Rd. Rt 132, Hyannis, MA 02601   |  
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Ranked #14 of 22 hotels in Hyannis
Yonkers, New York
Senior Contributor
25 reviews 25 reviews
10 hotel reviews
Reviews in 15 cities Reviews in 15 cities
3 helpful votes 3 helpful votes
“OK but not great”
3 of 5 stars Reviewed May 29, 2014

The front desk people were very nice, as well as all the other staff. The only gripes I had were that:
1) The water pressure in the shower was super-low
2) The A/C - heater unit was hard to figure out
3) Being Memorial Day weekend, the free breakfast was a little chaotic - lots of people trying to get a limited amount of food

Overall, though, an OK hotel to use as a base while enjoying Cape Cod.

  • Stayed May 2014, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
cima003, General Manager at Comfort Inn Cape Cod, responded to this review, 4 weeks ago
Dear Yusuke T,

Thank you for your recent TripAdvisor review! I am glad that you found our hotel to be a good base for exploring Cape Cod. We are conveniently located within a short drive to local beaches and the downtown area! I am glad my staff was friendly and helpful during your stay. We have recently made some changes to breakfast so it will run smoother during the busy mornings. Thank you again for your time and feedback, and we hope that the Comfort Inn will be your hotel of choice if your travels bring you back to Cape Cod. Thank you for your business!
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200 people have reviewed this hotel

Traveler rating
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (28)
Date | Rating
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  • German first
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English first
Cheyenne, Wyoming
Top Contributor
77 reviews 77 reviews
9 hotel reviews
Reviews in 39 cities Reviews in 39 cities
21 helpful votes 21 helpful votes
3 of 5 stars Reviewed May 21, 2014

Must have been due to the discount military rate that I got such a bad room. I've stayed here before and it was nice, so I figured I was safe staying again, Wrong! Windows were filthy, ceiling was falling off in chunks, and the wallpaper was peeling off the wall. Sheet on bed had brown patch almost from age type stain. I am a member of the chains military gold appreciation plan and felt I was given a room commensurate with the rate. Even at 115.00 a night you expect more. Ask to see a room before you check in. I stayed because I was tired from a long journey and it was late. Sorry choice hotels some properties just aren't worth the time. I won't be back here.

Room Tip: Try a different hotel
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  • Stayed May 2014, traveled as a couple
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
cima003, General Manager at Comfort Inn Cape Cod, responded to this review, May 23, 2014
Dear WyoPete,

Thank you for taking the time to write a review on TripAdvisor regarding your recent stay. The staff here appreciate all of the guests that stay at the hotel, regardless of the rate or reason that they are staying. We value our military guests and appreciate everything that they do! I am very sorry to hear that you room had these issues, and would be happy to know which room you stayed in so I can take a look at it and have any issues remedied. We had brand new bedding put in place just a couple of months ago, so the issue you had with your sheets is surprising to me. Thank you again for your time and feedback, and we do hope that you will give us another chance if your travels bring you back to Cape Cod!
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Hyannis, Massachusetts
Senior Contributor
47 reviews 47 reviews
Reviews in 15 cities Reviews in 15 cities
16 helpful votes 16 helpful votes
2 of 5 stars Reviewed May 8, 2014

We spent 1 week here
POSITIVES: PET friendly, entire staff we encountered are friendly and try to help, there is a lot to do in area for vacationers.
SEVERAL NEGATIVE / minor issues. Pet rooms have NO access to the lobby so you must walk outside to get to the pool, lobby, breakfast, etc. and there is no overhang for bad weather. Hotel states laundry facilities but I was told that they haven't had for "a long time". Items in rooms are rusty due to age? The TV channels are few with the basic networks, plus a few sports and news - the hotel does NOT have a list of the channels! NO PREMIMUM Channels although it is stated they have HBO. Pool area supplies HAND towels for the pool area and Front desk clerk does NOT have clean bath towels to exchange for dirty when used at the pool. NOTE: Our first room the first handful of TV channels were fuzzy, phone didn't work and 1 lamps light bulb was burnt out. Upon request we were moved immediately to another room.

  • Stayed May 2014, traveled as a couple
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Susanna S, Manager at Comfort Inn Cape Cod, responded to this review, May 12, 2014
Dear DaleAnnV, Thank you for taking the time to write a review of the hotel. We are sorry to hear that you did not enjoy your stay with us. Your feedback is very important to us, as it allows us to know what to improve at the hotel. I have shared your review with the entire staff and we are taking immediate steps to improve the guest experience. Please consider giving us another try?
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Boston, Massachusetts
Top Contributor
80 reviews 80 reviews
14 hotel reviews
Reviews in 34 cities Reviews in 34 cities
48 helpful votes 48 helpful votes
3 of 5 stars Reviewed April 15, 2014

This is your typical cape motel. Meaning that it's purpose in life is to have you stay at a safe, comfortable place that is close to attractions and within driving distance of the shore. This place is located just off Rte 6 so easily accessible. Pet rooms are located on the irst floor with the door opening directly onto the parking lot. Easy to take our Yorky for walks. This is the second time I've stayed here and the door could still use a little weatherstripping. Fortunately weather was warming but we stayed in November before and wind came gushing around the door into the room. Pool looked nice. Ice machines were frustrating. 1st floor out of order, second floor worked marginally. Didn't try third floor. I'd stay here again if all I was looking for was a place to bring my Yorky that was fairly inexpensive.

Room Tip: If you're not bringing a pet, don't stay on the first floor with door out to parking lot.
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  • Stayed April 2014, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
cima003, General Manager at Comfort Inn Cape Cod, responded to this review, April 18, 2014
Dear Rick A.,

Thank you for taking the time to write a review on TripAdvisor! Thank you for your continued business at the Comfort Inn Hyannis. I am glad to hear that you found our location and pet friendly rooms convenient for your travel needs. We are looking in to some door sweeps to prevent the issues with the outside access guest room doors. Please know that we are aware and in the process of getting that taken care of. The next time you stay you will have to take some time to enjoy the indoor heated pool, whirlpool and sauna. Thank you again, and we look forward to seeing both yourself and your Yorky soon! Safe travels!

Carrie Radcliffe
General Manager
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KY
Top Contributor
69 reviews 69 reviews
59 hotel reviews
Reviews in 40 cities Reviews in 40 cities
47 helpful votes 47 helpful votes
3 of 5 stars Reviewed April 9, 2014

Pros:

- Great customer service/check-in (Herman)
- Very clean, updated rooms
- Free parking
- Free internet
- Fitness center with (3) pieces of equipment & space for movements
- Continental breakfast
- Indoor pool & sauna
- Rates below $100 (Choicehotels.com)
- Microwave & fridge
- Large flat-screen TV
- Close to food, shopping (2-3 miles)

Cons:

- Strong smoking smell in the hallway of non-smoking hotel (however, no smell in the rooms)
- No elevator (3 floors)
- Weak shower water-pressure

Recommendations:

- Fix the back entry door
- Add Food Network

Summary:

- Descent and accommodating stay - we recommend!

  • Stayed April 2014, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
cima003, General Manager at Comfort Inn Cape Cod, responded to this review, April 11, 2014
Dear BSpeaker,

Thank you for your review of the Comfort Inn Hyannis! I am glad that you found our location and amenities, such as free wi-fi, complimentary parking, and complimentary deluxe continental breakfast to meet your needs! I am very lucky to have a wonderful staff that truly care about every hotel guest. I will make sure to let Herman know that you found him especially accommodating. He is a wonderful guest service agent and has the perfect personality for the job! You will be happy to know that the back entrance door has already been fixed. I will definitely look into the food network as well, so I thank you for the recommendation. On behalf of the entire team we would like to thank you for choosing the Comfort Inn Hyannis, and we wish you safe travels!

Carrie Radcliffe
General Manager
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Charlotte
Contributor
14 reviews 14 reviews
7 hotel reviews
Reviews in 7 cities Reviews in 7 cities
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed April 3, 2014

My wife and I travelled for a funeral and were looking for a no frills, basic stay. We found a delightful experience; Herman at the desk was especially accommodating. We'll stay there every time we have the need now.

  • Stayed March 2014, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with this hotel

Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
cima003, General Manager at Comfort Inn Cape Cod, responded to this review, April 11, 2014
Dear Mathman3,

Thank you for taking the time to write your recent review of the Comfort Inn Cape Cod! I am very sorry to hear that you were in town for a funeral, but I am glad that you enjoyed your stay with us and found the staff accommodating, especially Herman. Herman is such a valuable asset to our hotel and each and every member of our staff is grateful to work with him. He is great with guests and we are very lucky to have him! I will make sure to pass along your compliments! Hopefully the next time you stay you can enjoy our indoor pool, whirlpool and sauna, and hopefully see more of Cape Cod! Thank you again, and safe travels!

Carrie Radcliffe
General Manager
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Schenectady, New York
Top Contributor
50 reviews 50 reviews
14 hotel reviews
Reviews in 16 cities Reviews in 16 cities
26 helpful votes 26 helpful votes
3 of 5 stars Reviewed March 24, 2014

We checked in of Thursday 3/20 and were given a room on the first floor with an outside entrance. No one told us that it was a handicap room and had no inside door to the hotel. We had planned to use their nice
pool but it would have involved going outside in 30 degree weather just to get to the pool.
We mentioned this to the hotel desk clerk and the manager happened to be there and offered to give us another room, but it was now night time and we had unpacked everything so we said we would stay where we were. It also turns out our room was a pet room (?) as we didn't have a dog with us don't know why she put us in this room. The table lamp did not work by the bed, night manager checked it out and it was a faulty plug not a bad bulb. . The heater air conditioner froze into a sold block of ice on Friday night. The shower rubber water edge was broken and allowed water onto the bath floor. Then Saturday morning the pipe in the shower ceiling started leaking. Note they should have a sign on the toilet to hold the handle down and count to 10, this seems to be the normal thing on the Cape.
However in spite of all this negativity the room was nice and clean and the breakfast was one of best we have had at the confort Inns. Staff was pleasant and understanding.

Room Tip: Try to get a room inside the hotel, especially during the cold weather It is right off of exit 6 of...
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  • Stayed March 2014, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
cima003, General Manager at Comfort Inn Cape Cod, responded to this review, March 27, 2014
Dear Bailey 4u,

Thank you for your recent TripAdvisor review! Firstly, I would like to apologize that you were unhappy with the location of your guest room. If you stay in the future we will be sure to assign a room for you that is close and provides easy access to the indoor pool, whirlpool and sauna. I am glad that the staff was helpful and accomodating and you enjoyed our included hot continental breakfast. We try to update the items offered and keep it fully stocked so our guests can start their day off right! We truly value your feedback, and hope that you will choose the Comfort Inn Cape Cod if your travels bring you back to the area!

Best Regards,

Carrie Radcliffe
General Manager
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Additional Information about Comfort Inn Cape Cod

Address: 1470 Iyannough Rd. Rt 132, Hyannis, MA 02601
Phone Number:
Location: United States > Massachusetts > Cape Cod > Hyannis
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #14 of 22 hotels in Hyannis
Price Range (Based on Average Rates): $$
Hotel Class:2 star — Comfort Inn Cape Cod 2*
Official Description (provided by the hotel):
The Comfort Inn Cape Cod is located in Hyannis, the heart of the Cape. This ideal location offers families many options for planning a fun and memorable vacation. Enjoy Cape Cod’s world-class beaches, museums and shops or jump on the ferry to Martha’s Vineyard or Nantucket. Hotel features include use of indoor heated pool, whirlpool, sauna and fitness center. Free amenities include deluxe continental breakfast, WiFi and parking. Ask about our pet-friendly guestrooms! ... more   less 
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Also Known As:
Comfort Inn Cape Cod Hotel Hyannis
Comfort Inn Hyannis
Hyannis Comfort Inn
Comfort Inn Cape Cod Hyannis, MA

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