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“Functional and Friendly” 5 of 5 stars
Review of SeaCoast Inn

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SeaCoast Inn
2.0 of 5 Hotel   |   33 Ocean Street, Hyannis, MA 02601   |  
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Ranked #1 of 22 Hotels in Hyannis
Telford, UK
Senior Reviewer
9 reviews 9 reviews
7 hotel reviews
Reviews in 6 cities Reviews in 6 cities
54 helpful votes 54 helpful votes
“Functional and Friendly”
5 of 5 stars Reviewed July 18, 2007

I think it is only fair to split this review into two sections, separately covering the functionality of the SeaCoast and the friendliness of the owners and staff.

First, the functionality.

The SeaCoast has an excellent Hyannis location, roughly mid-way between the port and the hub of entertainment, Main Street. Given that Hyannis itself is centrally located on the south coast of Cape Cod, with ferries to both Martha’s Vineyard and Nantucket, then the location could not be more ideal. The room we stayed in, 25, was spotless. It had a small, but perfectly laid out, bathroom and a reasonable size kitchenette (efficiency?) with a fridge, microwave, sink, couple of cooking rings etc. as well as a counter to sit at to eat. A good sized TV with lots of channels was mounted on a wall bracket and could be manoeuvred so it was easily viewed from either the sitting area or beds. The room also had a decent high power air conditioning unit, unlike the pathetic ceiling units found in many mainstream hotels which seem completely inadequate for bringing down night time temperatures to an acceptable level for sleep. All rooms are non-smoking, but adequate facilities existed outside the building to ensure us nicotine junkies could get our fix. The beds were comfortable, linen and towels were changed on a regular basis. Room 25 overlooks a park, this was perfectly acceptable and whatever event was on in the park did not go on until late. Parking was on-site, adequate in number of spaces and vehicles remained clearly visible and accessible. In fact, I would say the width of the parking spaces was quite generous compared to British lots.

A continental breakfast is supplied and this was taken in the sunroom at the front of the property; the breakfast consisted of a reasonable choice of cereals, breads, bagels, juice, tea, coffee and doughnuts (none of your rubbish here, these were genuine Dunkin’ Donuts, no less). The reception area has a PC available for Internet access by the guests and, for guests with laptops, wireless access is available from the rooms. Although there are no restaurant or bar facilities on site, advice on where to go was freely given and menus for local establishments are kept on site.

Okay, that’s the boring bit over with, all boxes are ticked. A very functional and practical place to act as a base for exploration of the Cape and surrounding areas. Now the good bit, the friendly part of the equation. This is best documented as a series of anecdotes covering our stay.

We had only turned onto the car park and Terri was already out to greet us, she had already sussed out who we were. There were immediate offers of coffee and tea and an initial package of documentation was thrust into our hands and enquiries made concerning what our interest were. Within minutes of meeting us, Terri gave my wife a novel to read and told her that she did not need it back (Terri’s judgement was correct, my wife is still reading it).

Breakfast was never a lonely affair, Terri and Al were always there asking people what they had got up to the previous day and offering useful advice for the coming day. A continuous watch was kept on everything; what happened if the doughnuts ran out? Al ran across the road and bought some more! We were even late down for breakfast one day and Terri and Al had held back a few of our favourites for us. Terri and Al make customer service look effortless; forget your fancy seminars, forget the corporate rule books and company customer service mantras that are rammed down the throats of new employees in large hotel chains. THIS is how customer service should be. The executives of Sheraton, Hilton et al. should stop the weekend at the SeaCoast to see how it should be done.

Whenever we were speaking to Terri and Al, we had their full attention. If something dragged them away, we knew they would return to continue the conversation. Terri, especially, could juggle multiple conversations and each person would believe they had Terri’s full attention. A great skill.

One evening, we were walking down Main Street and suddenly my name was yelled from a passing car; it was Terri informing me of a band performing at a local park prior to the annual firework display.

I also got the impression that there is a good working relationship between Terri and Al, and the other staff. One afternoon while Terri was trying out a push-bike being used by one of the guests during their stay, some of the cleaning staff rushed to the balconies with big grins on their faces to watch Terri’s attempts at riding the bike round the car park.

Nothing was too much trouble for Terri and Al; Terri even offered to do some washing for us prior to our departure. Don’t get me wrong, these guys are not overbearing; I’m a fairly conservative and reserved Englishman who generally keeps himself to himself. If anybody is going to feel uncomfortable by attention it would be me; Terri and Al have a perfect balance, they are there to help and love helping, but they are not in your face.

Terri made certain she was there when we departed, a very nice gesture. There are very few times I sign a credit card slip and don’t begrudge handing over my hard earned cash, this was one of those few times. Will we return? I hope so. Would we encourage others to stay here? Certainly! I have only written one other review on Trip Advisor, despite the fact that I have stayed in many hotels worldwide. Both reviewed hotels are testimony to the usefulness of this site.

  • Liked — Terri and Al
  • Disliked — Not a place for views, but we knew that when we booked so can't complain!
  • Stayed July 2007, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Check in / front desk
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
    • 5 of 5 stars Business service (e.g., internet access)
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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1,081 reviews from our community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    5 of 5 stars
  • Value
    5 of 5 stars
  • Cleanliness
    5 of 5 stars
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New York
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed July 16, 2007

My wife and I went to Cape Cod with two other couples for an extended weekend. The Sea Coast Inn was clean, centrally located, and the staff (husband and wife) were extremely nice and helpful. It was everything that other people wrote in their reviews. We had a great time and highly recommend this place.

  • Stayed July 2007, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Check in / front desk
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
    • 5 of 5 stars Business service (e.g., internet access)
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Chicagoland, Illinois
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed July 13, 2007

July 13,2007 Ron W Bridgeview,Il.

My wife & I just wished we had more time to spend at the Sea Coast Inn as Al & Terri were just wonderful hosts.
They had steamship tickets, brochures, and other helpful advice
that you don't usually don't expect these days.
I had injured my leg prior to arriving at the Sea Coast & Terri offered to drive us to the steamship for our trip to Nantuckett and she also provided beach chairs for our day at the beach.
The Inn is just around the corner from blocks and blocks of restaurants, shops, and amusements.

  • Liked — Close to EVERYTHING!!!!!!!!!!!!!
  • Disliked — No Pool
  • Stayed July 2007, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Check in / front desk
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
    • 5 of 5 stars Business service (e.g., internet access)
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Carlisle, PA
Top Contributor
110 reviews 110 reviews
44 hotel reviews
Reviews in 66 cities Reviews in 66 cities
79 helpful votes 79 helpful votes
5 of 5 stars Reviewed July 13, 2007

My wife, son and daughter in law stayed at the Seacoast Inn from July 7-11, after reading the reviews here. We found the raves to be right on, especially regarding the hosts, who definitely run this motel with the friendliness and service of a good B&B. The rooms are spacious and well kept by an excellent housekeeping staff. Terri and Al go out of their way to provide any information and assistance you need to make your stay enjoyable. Hyannis is a great central point for your trips around the Cape. Tripadvisor "best value in the US?" We haven't seen any better.

  • Liked — The hosts
  • Disliked — Nothing
  • Stayed July 2007, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Check in / front desk
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dublin
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed July 9, 2007

Have just returned from a week staying in the Sea Coast Inn, Hyannis. What can I say - everything you read on the reviews is correct. I have not come across a nicer host and hostess ever. Al and Terri are such nice people - they are really helpful but give you space. They gave us suggestions and maps of places to visit. They booked tickets for the ferry to Marthas Vinyard for us (at a discount). They gave us chairs to take to the beach and even offered us beach towels and a cooler. The location of the hotel is fantastic; right beside the harbour and the main street both of which have an abundence of nice restaurants and bars. The room we had (a king) was fantastic; a really good size with a small kitchenette. The hotel is right beside a small park and is lovely and quiet. The continental breakfast is an added bonus and perfectly adequate. There is complimentary coffee available during the day. I would not hesitate to recommend this hotel to anyone going to Hyannis and I look forward to returning there some time in the not too distant future.

  • Liked — Everything!!
  • Disliked — Nothing!!
  • Stayed July 2007, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Check in / front desk
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mishawaka, IN
Senior Reviewer
8 reviews 8 reviews
7 hotel reviews
Reviews in 6 cities Reviews in 6 cities
36 helpful votes 36 helpful votes
5 of 5 stars Reviewed July 6, 2007

My wife and I joined 2 friends of ours and stayed at the SeaCoast over the July 4th weekend. We booked it based on reviews about how great Terri and Al, the owners are. They did not disappoint us one bit. From the very beginning they were willing to go out of their way to help make our stay in Hyannis enjoyable. The rooms were clean with a small kitchen and it is in a great location. It is a 15 minute walk to the beach, but it is only a two minute walk to the main strip of shops and restaurants. Hyannis is a great little town; we would have stayed there all week had we known everything it offered. Terri called and made reservations for us to go whale watching off the cape. The continental breakfast was a huge assortment of cereal, muffins, bagels, donuts, croissants, toast, and juice. While checking out Al even wrapped up 4 huge muffins for the road. After leaving the SeaCoast we went and stayed at a "5 star" hotel in downtown Boston, but the room at SeaCoast was cleaner, much cheaper, and you can't compare to Terri and Al! We'll stay again, but for longer next time!

  • Liked — The owners
  • Disliked — we had to leave
  • Stayed July 2007, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Check in / front desk
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
    • 4 of 5 stars Business service (e.g., internet access)
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
edmonton
Contributor
13 reviews 13 reviews
11 hotel reviews
Reviews in 12 cities Reviews in 12 cities
31 helpful votes 31 helpful votes
5 of 5 stars Reviewed July 2, 2007

My husband and I stayed here in June, the location is great, close to downtown and to the ferries.
Terri was fantastic at helping. She has an abundance of information on hand. Helped us with biking/rollerblading trails, places to eat, booked the ferry for us ...and even provided wine glasses/corkscrew for us.
The motel itself is basic but is very clean and again in a good location.
Thanks for the stay Terri and all the help!

  • Liked — was clean and close to everything
  • Stayed June 2007, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Check in / front desk
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
    • 5 of 5 stars Business service (e.g., internet access)
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about SeaCoast Inn

Address: 33 Ocean Street, Hyannis, MA 02601
Phone Number:
Location: United States > Massachusetts > Cape Cod > Hyannis
Amenities:
Free High Speed Internet ( WiFi ) Free Parking Kitchenette Wheelchair access
Hotel Style:
#1 Romantic Hotel in Hyannis
#1 Family Hotel in Hyannis
Price Range (Based on Average Rates): $
Hotel Class:2 star — SeaCoast Inn 2*
Number of rooms: 26
Official Description (provided by the hotel):
The SeaCoast Inn is in an excellent location for touring the Cape and the Islands, Nantucket and Martha's Vineyard. The ferries to the Islands, local Hyannis restaurants, shops and beaches are all within a short walking distance. We are family owned and operated and are knowledgeable about the surrounding area, sites and attractions. The facility is quiet and newly renovated with all non-smoking rooms. Most rooms have efficiencies. Continental breakfast is included. ... more   less 
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Also Known As:
Seacoast Hotel Hyannis
SeaCoast Inn Hyannis, Cape Cod, MA

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