I think it is only fair to split this review into two sections, separately covering the functionality of the SeaCoast and the friendliness of the owners and staff.
First, the functionality.
The SeaCoast has an excellent Hyannis location, roughly mid-way between the port and the hub of entertainment, Main Street. Given that Hyannis itself is centrally located on the south coast of Cape Cod, with ferries to both Martha’s Vineyard and Nantucket, then the location could not be more ideal. The room we stayed in, 25, was spotless. It had a small, but perfectly laid out, bathroom and a reasonable size kitchenette (efficiency?) with a fridge, microwave, sink, couple of cooking rings etc. as well as a counter to sit at to eat. A good sized TV with lots of channels was mounted on a wall bracket and could be manoeuvred so it was easily viewed from either the sitting area or beds. The room also had a decent high power air conditioning unit, unlike the pathetic ceiling units found in many mainstream hotels which seem completely inadequate for bringing down night time temperatures to an acceptable level for sleep. All rooms are non-smoking, but adequate facilities existed outside the building to ensure us nicotine junkies could get our fix. The beds were comfortable, linen and towels were changed on a regular basis. Room 25 overlooks a park, this was perfectly acceptable and whatever event was on in the park did not go on until late. Parking was on-site, adequate in number of spaces and vehicles remained clearly visible and accessible. In fact, I would say the width of the parking spaces was quite generous compared to British lots.
A continental breakfast is supplied and this was taken in the sunroom at the front of the property; the breakfast consisted of a reasonable choice of cereals, breads, bagels, juice, tea, coffee and doughnuts (none of your rubbish here, these were genuine Dunkin’ Donuts, no less). The reception area has a PC available for Internet access by the guests and, for guests with laptops, wireless access is available from the rooms. Although there are no restaurant or bar facilities on site, advice on where to go was freely given and menus for local establishments are kept on site.
Okay, that’s the boring bit over with, all boxes are ticked. A very functional and practical place to act as a base for exploration of the Cape and surrounding areas. Now the good bit, the friendly part of the equation. This is best documented as a series of anecdotes covering our stay.
We had only turned onto the car park and Terri was already out to greet us, she had already sussed out who we were. There were immediate offers of coffee and tea and an initial package of documentation was thrust into our hands and enquiries made concerning what our interest were. Within minutes of meeting us, Terri gave my wife a novel to read and told her that she did not need it back (Terri’s judgement was correct, my wife is still reading it).
Breakfast was never a lonely affair, Terri and Al were always there asking people what they had got up to the previous day and offering useful advice for the coming day. A continuous watch was kept on everything; what happened if the doughnuts ran out? Al ran across the road and bought some more! We were even late down for breakfast one day and Terri and Al had held back a few of our favourites for us. Terri and Al make customer service look effortless; forget your fancy seminars, forget the corporate rule books and company customer service mantras that are rammed down the throats of new employees in large hotel chains. THIS is how customer service should be. The executives of Sheraton, Hilton et al. should stop the weekend at the SeaCoast to see how it should be done.
Whenever we were speaking to Terri and Al, we had their full attention. If something dragged them away, we knew they would return to continue the conversation. Terri, especially, could juggle multiple conversations and each person would believe they had Terri’s full attention. A great skill.
One evening, we were walking down Main Street and suddenly my name was yelled from a passing car; it was Terri informing me of a band performing at a local park prior to the annual firework display.
I also got the impression that there is a good working relationship between Terri and Al, and the other staff. One afternoon while Terri was trying out a push-bike being used by one of the guests during their stay, some of the cleaning staff rushed to the balconies with big grins on their faces to watch Terri’s attempts at riding the bike round the car park.
Nothing was too much trouble for Terri and Al; Terri even offered to do some washing for us prior to our departure. Don’t get me wrong, these guys are not overbearing; I’m a fairly conservative and reserved Englishman who generally keeps himself to himself. If anybody is going to feel uncomfortable by attention it would be me; Terri and Al have a perfect balance, they are there to help and love helping, but they are not in your face.
Terri made certain she was there when we departed, a very nice gesture. There are very few times I sign a credit card slip and don’t begrudge handing over my hard earned cash, this was one of those few times. Will we return? I hope so. Would we encourage others to stay here? Certainly! I have only written one other review on Trip Advisor, despite the fact that I have stayed in many hotels worldwide. Both reviewed hotels are testimony to the usefulness of this site.
- Official Description (provided by the hotel):
- The SeaCoast Inn is in an excellent location for touring the Cape and the Islands, Nantucket and Martha's Vineyard. The ferries to the Islands, local Hyannis restaurants, shops and beaches are all within a short walking distance. We are family owned and operated and are knowledgeable about the surrounding area, sites and attractions. The facility is quiet and newly renovated with all non-smoking rooms. Most rooms have efficiencies. Continental breakfast is included. ... more less
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- Also Known As:
- Seacoast Hotel Hyannis
- SeaCoast Inn Hyannis, Cape Cod, MA