We arrived at the Hotel expecting a top class hotel but left with a bitter taste in our mouths.
The hotel, although advertised as high end is anything but. The rooms we were given were very dirty, old looking and musty smelling. The staff are really unhelpful and have absolutely no regard for the customer. Your queries are met with shrugs and blank stares. I raised this with a senior member of staff at the hotel who was just as useful as the team they lead.
But the ace in the hole is the parking charge. Not only do you pay top dollar for the room but you have to pay for the privilege of parking at the hotel too. $15 per night. You are only made aware of this charge when you check out, which is fun as they take your credit card when you arrive to ensure they can charge you regardless. When I asked about the charge, Why it was not advertised etc, I was told Its not my fault you are being charged. truly phenomenal.
If i was to do the trip again, I'd reconsider the hotel and maybe stay somewhere a little more honest.
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- Also Known As:
- Hyannis Harbor Hotel Cape Cod, MA