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“Nothing like the photos on their web page” 2 of 5 stars
Review of Hyannis Harbor Hotel

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Hyannis Harbor Hotel
3.0 of 5 Hotel   |   213 Ocean St, Hyannis, MA 02601   |  
Hotel amenities
Ranked #13 of 22 hotels in Hyannis
Travellers
Top Contributor
66 reviews 66 reviews
42 hotel reviews
Reviews in 39 cities Reviews in 39 cities
14 helpful votes 14 helpful votes
“Nothing like the photos on their web page”
2 of 5 stars Reviewed November 16, 2012

We stayed two nights at this hotel. We were very disappointed in just about everything! The good thing was that it was clean - goodness only knows how those poor cleaning staff can keep the rooms clean as the furniture is so old, the bathroom so dated. We had booked a harbour view room and all we could see was the restaurant which was closed. There was no where to eat which was probably fortunate, making us eat in different establishments in Hyannis. The garden was pleasant and well looked after. The room looked nothing like the photos on their web page. We were sorry that we had booked two nights.

  • Stayed October 2012, traveled as a couple
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
srnhg, Owner at Hyannis Harbor Hotel, responded to this review, April 16, 2013
Thank you for your recent review. We are disappointed that you were not pleased with your room accommodations. We have several different room types at the hotel and our Reservations Department is happy to assist you in selecting the best room accommodation to fit your needs.

During the winter, the hotel underwent extensive renovations including upgrades to a new luxury bedding and linen program. Every room received new top-of-the-line custom mattresses with pillow top and high-thread count linens. This new “white bed program” is the most fresh and comfortable sleeping experience available. Also, all of the terry was changed to an upscale offering. Finally, you can enjoy the resort this summer in the comfort of the new robes that will added to the guest rooms for this season. In addition to these upgrades, we have installed 42” flat screen HD televisions in all guest rooms and enhanced the wireless Internet serving the hotel to a faster state-of-the-art technology.

I hope that you will choose to visit the Hyannis Harbor Hotel again so that you have the chance to experience all of these exciting upgrades and so that we can provide the level of service that you rightly expect. Of course, our location which can’t be improved remains unchanged with the exception of many new restaurants and other offerings that have been added to our harbor front neighborhood over the past off-season.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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539 people have reviewed this hotel

Traveler rating
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    98
See reviews for
169
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (114)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Any
English first
Forney, Texas
1 review
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed November 4, 2012

Hotel was ok but the web site does makes the Hotel seem nicer then it was !!!!!!!! My wife and I visited the Boston area at the end of June and found it odd that they closed the out door pool every night at 7:00pm and asked that you go to the indoor pool. The desk staff was not all that helpful and we had a problem when they double chargied us for our room. Our room was paid for in advance, but after we checked out, they re-charged us for four nights and it took over two monthes to get everything right. I will say they kept the Grounds and Building in Great shape and seemed to have a lot of Staff for the up keep.

  • Stayed June 2012, traveled as a couple
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
srnhg, Owner at Hyannis Harbor Hotel, responded to this review, April 16, 2013
Thank you for your recent review. This past winter, the hotel underwent extensive renovations including upgrades to a new luxury bedding and linen program. Every room received new top-of-the-line custom mattresses with pillow top and high-thread count linens. This new “white bed program” is the most fresh and comfortable sleeping experience available. Also, all of the terry was changed to an upscale offering. Finally, you can enjoy the resort this summer in the comfort of the new robes that will added to the guest rooms for this season. In addition to these upgrades, we have installed 42” flat screen HD televisions in all guest rooms and enhanced the wireless Internet serving the hotel to a faster state-of-the-art technology.

I hope that you will choose to visit the Hyannis Harbor Hotel again so that you have the chance to experience all of these exciting upgrades and so that we can provide the level of service that you rightly expect. Of course, our location which can’t be improved remains unchanged with the exception of many new restaurants and other offerings that have been added to our harbor front neighborhood over the past off-season.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
England, United Kingdom
Senior Reviewer
7 reviews 7 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed October 29, 2012

I am afraid this a hotel, whose website is deceiving. The rooms look very nice, and the hotel looks lovely in a great setting.
Hyannis was lovely, however the hotel was not. The floorboards creaked, the bed and pillows were lumpy, the whole room smelt of damp.
We asked for a 1 King bed with Harborfront with jacuzzi, i think the best part was the jacuzzi. The harborfront view was more road and half a boat. So not worth the money.
This hotel needs some TLC and updating.
At least our room was in a corner away from people walking past the door.

Room Tip: Ask for the specific room in the photo!
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  • Stayed October 2012, traveled as a couple
    • 1 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
srnhg, Owner at Hyannis Harbor Hotel, responded to this review, April 16, 2013
Thank you for your recent review. This past winter, the hotel underwent extensive renovations including upgrades to a new luxury bedding and linen program. Every room received new top-of-the-line custom mattresses with pillow top and high-thread count linens. This new “white bed program” is the most fresh and comfortable sleeping experience available. Also, all of the terry was changed to an upscale offering. Finally, you can enjoy the resort this summer in the comfort of the new robes that will added to the guest rooms for this season. In addition to these upgrades, we have installed 42” flat screen HD televisions in all guest rooms and enhanced the wireless Internet serving the hotel to a faster state-of-the-art technology. I hope that you will choose to visit the Hyannis Harbor Hotel again so that you have the chance to experience all of these exciting upgrades and so that we can provide the level of service that you rightly expect. Of course, our location which can’t be improved remains unchanged with the exception of many new restaurants and other offerings that have been added to our harbor front neighborhood over the past off-season.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Ottawa, Canada
1 review
3 of 5 stars Reviewed October 23, 2012

I recently took a trip with my mother and sister, and we took a chance at this hotel despite mixed review (July 2012). PLEASE do no overlook this hotel simply because a couple of bad reviews. The outside has been newly renovated, but the rooms do need a bit of a renovation. With that said, the room(s) were always clean and tidy , and the staff were very kind and friendly. Don't go in expecting a five star hotel, because this is not one but it is definitely up to a former hotel managers standards for it's rating. I would DEFINITELY go back!
A couple of extra pluses are the fact that you are central to everything in Hyannis, and there is even a restaurant next to the hotel, which has very good food, and also gives you a break from seafood-everything.
As for the overall rating of this hotel, I would rather say GOOD and not AVERAGE.

Room Tip: Get a room away from the pool, preferably on the upper level, even if there is no elevator, it was n...
See more room tips
  • Stayed July 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
srnhg, Owner at Hyannis Harbor Hotel, responded to this review, April 16, 2013
Thank you for your recent review. This past winter, the hotel underwent extensive renovations including upgrades to a new luxury bedding and linen program. Every room received new top-of-the-line custom mattresses with pillow top and high-thread count linens. This new “white bed program” is the most fresh and comfortable sleeping experience available. Also, all of the terry was changed to an upscale offering. Finally, you can enjoy the resort this summer in the comfort of the new robes that will added to the guest rooms for this season. In addition to these upgrades, we have installed 42” flat screen HD televisions in all guest rooms and enhanced the wireless Internet serving the hotel to a faster state-of-the-art technology.

I hope that you will choose to visit the Hyannis Harbor Hotel again so that you have the chance to experience all of these exciting upgrades and so that we can provide the level of service that you rightly expect. Of course, our location which can’t be improved remains unchanged with the exception of many new restaurants and other offerings that have been added to our harbor front neighborhood over the past off-season.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Burlington, Vermont
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed October 19, 2012

We were pleasantly surprised by the HHH. Our room was large and clean. The staff was pleasant and there with extra towels and pillows in minutes. I loved that we could open our window and sliding door to a courtyard. The heating and cooling system worked perfectly. The hotel could use a makeover but for the rate we paid we were happy with it as is. We walked to Main Street for breakfast every day. The harbor is pretty and there are 3 nice restaurants to choose from. There are also ferries out the front door to Martha's Vineyard or Nantucket. We took a one hour cruise in the afternoon. You can't beat the location.

  • Stayed October 2012, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
srnhg, Owner at Hyannis Harbor Hotel, responded to this review, April 16, 2013
Thank you for being our guests at the Hyannis Harbor Hotel and writing such a great review. We are pleased to hear that our staff, our amenities, and the hotel itself met your expectations.

Adjacent to the Nantucket and Martha’s Vineyard ferries, our harbor location makes us Hyannis’ most complete and convenient vacation destination, whether you are staying put to enjoy our extensive amenities or venturing out to explore the Cape and the Islands. Our guests enjoy the hotel’s amenities including our indoor and outdoor pools, outdoor fire pit, out door deck and recently renovated lobby with a business center workstation. In addition, the Blue Water Grille, our seasonal harborside restaurant and bar is a perfect choice for cocktails or dining.

This past winter, the hotel underwent extensive renovations including upgrades to a new luxury bedding and linen program. Every room received new top-of-the-line custom mattresses with pillow top and high-thread count linens. This new “white bed program” is the most fresh and comfortable sleeping experience available. Also, all of the terry was changed to an upscale offering. Finally, you can enjoy the resort this summer in the comfort of the new robes that will added to the guest rooms for this season. In addition to these upgrades, we have installed 42” flat screen HD televisions in all guest rooms and enhanced the wireless Internet serving the hotel to a faster state-of-the-art technology.

I hope that you see you again soon so that you have the chance to experience all of these exciting upgrades. Of course, our location which can’t be improved remains unchanged with the exception of many new restaurants and other offerings that have been added to our harbor front neighborhood over the past off-season.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Conestoga, Pennsylvania
Contributor
11 reviews 11 reviews
4 hotel reviews
Reviews in 8 cities Reviews in 8 cities
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed October 11, 2012

The hotel got mixed reviews so I took a chance. So glad I did. In the center of everything the rooms were nice maybe a little dated but clean just what you might expect in a harbour town. Shopping is in walking distance. Ferries are at the front door. Staff was helpful and pleasant. Rates for off season normal. Will stay there again.

  • Stayed September 2012
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
srnhg, Owner at Hyannis Harbor Hotel, responded to this review, April 16, 2013
Thank you for being our guests at the Hyannis Harbor Hotel and writing such a great review.

Adjacent to the Nantucket and Martha’s Vineyard ferries, our harbor location makes us Hyannis’ most complete and convenient vacation destination, whether you are staying put to enjoy our extensive amenities or venturing out to explore the Cape and the Islands. Our guests enjoy the hotel’s amenities including our indoor and outdoor pools, outdoor fire pit, out door deck and recently renovated lobby with a business center workstation. In addition, the Blue Water Grille, our seasonal harborside restaurant and bar is a perfect choice for cocktails or dining.

We hope to see you again soon!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
detroit
Contributor
17 reviews 17 reviews
10 hotel reviews
Reviews in 9 cities Reviews in 9 cities
15 helpful votes 15 helpful votes
3 of 5 stars Reviewed October 10, 2012

had stayed for 2 night's, a very basic Hotel no FNB outlets were operational in the Hotel, rooms very average, no way justified for the rate charged. Would not be visiting this property again for sure. Have your dinner early as nothing available near the Hotel post 9 PM .

  • Stayed September 2012, traveled with friends
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
srnhg, Owner at Hyannis Harbor Hotel, responded to this review, April 16, 2013
Thank you for your recent review. We are disappointed that you were not fully staisfied during your stay. We wanted to let you know that this past winter, the hotel underwent extensive renovations including upgrades to a new luxury bedding and linen program. Every room received new top-of-the-line custom mattresses with pillow top and high-thread count linens. This new “white bed program” is the most fresh and comfortable sleeping experience available. Also, all of the terry was changed to an upscale offering. Finally, you can enjoy the resort this summer in the comfort of the new robes that will added to the guest rooms for this season. In addition to these upgrades, we have installed 42” flat screen HD televisions in all guest rooms and enhanced the wireless Internet serving the hotel to a faster state-of-the-art technology.
I hope that you will choose to visit the Hyannis Harbor Hotel again so that you have the chance to experience all of these exciting upgrades and so that we can provide the level of service that you rightly expect. Of course, our location which can’t be improved remains unchanged with the exception of many new restaurants and other offerings that have been added to our harbor front neighborhood over the past off-season.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hyannis Harbor Hotel

Address: 213 Ocean St, Hyannis, MA 02601
Location: United States > Massachusetts > Cape Cod > Hyannis
Amenities:
Bar / Lounge Business Center with Internet Access Free High Speed Internet ( WiFi ) Free Parking Restaurant Swimming Pool Wheelchair access
Hotel Style:
Ranked #13 of 22 hotels in Hyannis
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Hyannis Harbor Hotel 3*
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Also Known As:
Hyannis Harbor Hotel Cape Cod, MA

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