I recently took a trip with my mother and sister, and we took a chance at this hotel despite mixed review (July 2012). PLEASE do no overlook this hotel simply because a couple of bad reviews. The outside has been newly renovated, but the rooms do need a bit of a renovation. With that said, the room(s) were always clean and tidy , and the staff were very kind and friendly. Don't go in expecting a five star hotel, because this is not one but it is definitely up to a former hotel managers standards for it's rating. I would DEFINITELY go back!
A couple of extra pluses are the fact that you are central to everything in Hyannis, and there is even a restaurant next to the hotel, which has very good food, and also gives you a break from seafood-everything.
As for the overall rating of this hotel, I would rather say GOOD and not AVERAGE.
Get a room away from the pool, preferably on the upper level, even if there is no elevator, it was n...
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
April 16, 2013
Thank you for your recent review. This past winter, the hotel underwent extensive renovations including upgrades to a new luxury bedding and linen program. Every room received new top-of-the-line custom mattresses with pillow top and high-thread count linens. This new “white bed program” is the most fresh and comfortable sleeping experience available. Also, all of the terry was changed to an upscale offering. Finally, you can enjoy the resort this summer in the comfort of the new robes that will added to the guest rooms for this season. In addition to these upgrades, we have installed 42” flat screen HD televisions in all guest rooms and enhanced the wireless Internet serving the hotel to a faster state-of-the-art technology.
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I hope that you will choose to visit the Hyannis Harbor Hotel again so that you have the chance to experience all of these exciting upgrades and so that we can provide the level of service that you rightly expect. Of course, our location which can’t be improved remains unchanged with the exception of many new restaurants and other offerings that have been added to our harbor front neighborhood over the past off-season.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.