I've lived in the area all my life and have gone to Bobby Byrnes frequently. I work at two hotels in the area and even used to recommend this place to the many guests I see daily. But the customer service here is horrible. If the server messes up your order you'll have to fight her and management for compensation. The food IS good for the most part (don't recommend the French dip the au jus is mostly water. The traditional reuben is out of this world though) but the staff does not give off a friendly feeling. Last time I went there I sat at the bar for 15 minutes while the waitress with glasses passed by me several times assisting other customers that arrived after me. When I had to speak up to get her attention she glared at me extremely rudely and was clearly upset that I had to call her out. She very unprofessionally took my order, of which she immediately ignored and walked away to do other tasks before even ringing it in. So I just walked out.
In conclusion, the food here IS good - but don't expect a welcoming, friendly staff. Just the opposite in fact.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
January 4, 2014
I'm confused about the "If the server messes up your order you'll have to fight her and management for compensation." What does that mean? We have a strict, if you don't like your meal we'll gladly get you something else or refund your money. I apologize for service that you felt was less than adequate.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.