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“Double Tree Hyannis” 2 of 5 stars
Review of DoubleTree by Hilton Cape Cod - Hyannis

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DoubleTree by Hilton Cape Cod - Hyannis
287 Iyannough Road, Hyannis, MA MA 02601   |  
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Ranked #3 of 22 hotels in Hyannis
Frankfort, Kentucky
Contributor
12 reviews 12 reviews
3 hotel reviews
Reviews in 7 cities Reviews in 7 cities
6 helpful votes 6 helpful votes
“Double Tree Hyannis”
2 of 5 stars Reviewed May 10, 2013

Being a Hilton Diamond member, I have seen how great a Double Tree property can be and this was not it. Poor maintenance, lack of helpful staff, and short hours on amenities provided a less than enjoyable stay.

Our "upgraded" jacuzzi room came with a broken toilet seat, a stained and poorly refinished tub, and an old couch. The hotel was advertised as renovated and upgraded, but the rooms did not show it. The common areas are very nice and comfortable, but our room was not. Unfortunately, all that we could do remedy it was switch rooms and since we didn't check in until 10pm and were exhausted, that wasn't an option. We decided to just not spend as much time in the room since we knew there was plenty to do elsewhere. However, sketchy hours on the indoor pool kept us from being able to enjoy it (whether it was maintenance going on well into the morning or the fact that it closed at 9pm).

Overall, the property is very well kept in the common areas, but the room just didn't keep up with the standard that we were greeted with.

  • Stayed April 2013, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HYHI, Manager at DoubleTree by Hilton Cape Cod - Hyannis, responded to this review, May 13, 2013
Thank you for writing. We are very sorry that you were disappointed with your guestroom and do wish to sincerely apologize for the maintenance issues that you encountered. We are currently planning improvements to the jacuzzi tubs - although regrettably - these improvements were not in place during your visit. We appreciate your feedback and hope that you will consider trying us again in the future.
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229 people have reviewed this hotel

Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (45)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Any
English first
Needham, United States
1 review
3 of 5 stars Reviewed May 8, 2013

I was quite disaapointed that a Massachusetts hotel did not have NESN (Red Sox; Bruins) in the rooms.The TV system in the room wasdifficult to use and it seemed to be leading you to purchase some offering.

  • Stayed May 2013, traveled solo
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service

Review collected in partnership with DoubleTree by Hilton

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HYHI, Manager at DoubleTree by Hilton Cape Cod - Hyannis, responded to this review, May 17, 2013
Thank you for your post. Although, we do have NESN available in our restaurant and lounge areas, unfortunately, at this time NESN is not available in the guestrooms. We appreciate your feedback and hope that other aspects of your stay were enjoyable.
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Hartford, Connecticut
2 reviews
4 of 5 stars Reviewed May 7, 2013

My husband and I went on a long weekend get away to Cape Cod. I could not have asked for a better hotel. The staff was great. The rooms were great. The cookies were great. We had a small issue with the tv (satelite dish was off due to the wind) however they did everything they could to fix the issue in a timely manner. If u r looking for a nice get away, this is the place to go!

  • Stayed May 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HYHI, Manager at DoubleTree by Hilton Cape Cod - Hyannis, responded to this review, May 13, 2013
To borrow from the writer of this post...thank you for an AMAZING review! We really appreciate that you took the time to write. See you again, we hope!
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North Andover, Massachusetts
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
4 of 5 stars Reviewed May 6, 2013

I recently stayed with my 80+ mother for one night. The hotel has been beautifully renovated, and the staff is friendly and helpful. One nice surprise - the windows open! Would definitely stay again when traveling to the Cape.

  • Stayed April 2013, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HYHI, Manager at DoubleTree by Hilton Cape Cod - Hyannis, responded to this review, May 13, 2013
Thank you for sharing your feedback with us. Our property completed a $10 million+ renovation in 2012 - and we are so pleased that you felt that the hotel was "beautifully renovated". We look forward to seeing you again when your travels bring you back our way!
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Cape Cod, United States
1 review
5 of 5 stars Reviewed May 3, 2013

This hotel is the place to stay in Hyannis if you are looking for a quite, clean, and comfortable room. There is a coffee maker in the room or you can order up room service. Dunkin Donuts is also very close. The premises are kept very clean. The pool and fitness room are very nice. The staff was friendly, check in and out was a breeze and they even offer you a warm cookie at check in. I had a great experience at this hotel.

  • Stayed April 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with DoubleTree by Hilton

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HYHI, Manager at DoubleTree by Hilton Cape Cod - Hyannis, responded to this review, May 17, 2013
Thank you so much for your kind words about our hotel and team members. We hope that we will have the pleasure of welcoming you back (with a warm DoubleTree by Hilton cookie of course!) again. Thanks again for writing.
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Boston, Massachusetts
Senior Reviewer
9 reviews 9 reviews
3 hotel reviews
Reviews in 5 cities Reviews in 5 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed May 2, 2013

This is a beautiful hotel, we got a great king suite with a huge jetted tub! The location is very close to the center where all the shops are and the hotel staff was very helpfull and friendly! I can't wait to stay here again!

  • Stayed April 2013, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HYHI, Manager at DoubleTree by Hilton Cape Cod - Hyannis, responded to this review, May 17, 2013
Thank you so much for your five "circle" review! We're so pleased that you enjoyed your stay with us and sincerely appreciate that you took the time to write.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New York
1 review
4 of 5 stars Reviewed May 2, 2013

This Doubletree has very obviously been newly renovated. good linens and towels, large pool and big (though somewhat outdated looking) fitness center in lower level of the hotel. This is really the only good choice to make when booking a room in Hyannis.

  • Stayed April 2013, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HYHI, Manager at DoubleTree by Hilton Cape Cod - Hyannis, responded to this review, May 17, 2013
Thank you for sharing your feedback from your recent stay. We really appreciate your recommendation of our hotel as "really the only good choice to make when booking a room in Hyannis" and thank you for choosing us!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about DoubleTree by Hilton Cape Cod - Hyannis

Also Known As:
DoubleTree By Hilton Cape Cod - Hyannis MA
Address: 287 Iyannough Road, Hyannis, MA MA 02601
Phone Number:
Location: United States > Massachusetts > Cape Cod > Hyannis
Hotel Style:
#2 Business Hotel in Hyannis
#3 Family Hotel in Hyannis
Price Range (Based on Average Rates): $$
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