Being a Hilton Diamond member, I have seen how great a Double Tree property can be and this was not it. Poor maintenance, lack of helpful staff, and short hours on amenities provided a less than enjoyable stay.
Our "upgraded" jacuzzi room came with a broken toilet seat, a stained and poorly refinished tub, and an old couch. The hotel was advertised as renovated and upgraded, but the rooms did not show it. The common areas are very nice and comfortable, but our room was not. Unfortunately, all that we could do remedy it was switch rooms and since we didn't check in until 10pm and were exhausted, that wasn't an option. We decided to just not spend as much time in the room since we knew there was plenty to do elsewhere. However, sketchy hours on the indoor pool kept us from being able to enjoy it (whether it was maintenance going on well into the morning or the fact that it closed at 9pm).
Overall, the property is very well kept in the common areas, but the room just didn't keep up with the standard that we were greeted with.
- Also Known As:
- DoubleTree By Hilton Cape Cod - Hyannis MA
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