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“this hotel is very good” 4 of 5 stars
Review of DoubleTree by Hilton Cape Cod - Hyannis

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DoubleTree by Hilton Cape Cod - Hyannis
287 Iyannough Road, Hyannis, MA MA 02601   |  
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Ranked #4 of 22 Hotels in Hyannis
nantucket, United States
1 review
“this hotel is very good”
4 of 5 stars Reviewed April 25, 2013

This hotel has in my experience been the best option for an overnight stay in Hyannis. The staff is truly wonderful, the decor is lovely, the rooms are well appointed and the location is perfect-close to both the bus terminal and both the Hy-Line and Steamship terminals. Under it's new ownership as a Double Tree it is much improved. This hotel is a great option, maybe the best, in Hyannis.

  • Stayed April 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with DoubleTree by Hilton

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HYHI, Manager at DoubleTree by Hilton Cape Cod - Hyannis, responded to this review, May 13, 2013
Thank you so much for your kind words. We certainly are striving to be the best hotel option in Hyannis...so great to hear that we are on the right track! Hope to see you again.
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389 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Boston
Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
Reviews in 7 cities Reviews in 7 cities
4 helpful votes 4 helpful votes
2 of 5 stars Reviewed April 22, 2013

I'm not sure if the staff was having an off weekend but our experience there this past weekend was not at all in line with the other recent reviews I have read on this site. It started with our check in where the person commented that it was "neat" we were Hilton Honors Gold members and then checked us in on a first floor cavernous and dark room. I realize that there are only 2 levels at this hotel but we still have "high floor" listed on our preferences and that wasn't either looked at or honored until we called the front desk from the room and requested an upgrade (which we had to ask for despite the hotel largely being nowhere near capacity) Later in the evening my husband went down to the front desk to ask about the complimentary water that we typically get as gold members and was given a welcome bag and was told that we should have received that upon check in because of our status.

The room we were eventually "upgraded" to was a room on the second floor with a couch, and ultimately seemed much better than the initial room we were put in. It seemed ok until the thermostat in the room clearly didn't work at 1:15am. I ended up having the worst night sleep because despite trying to fiddle with the thermostat it was not kicking on until the room reached what it read as 70 degrees but what felt like closer to 80.

The next morning we went down to take advantage of the complimentary continental breakfast we were give as gold members (FYI the other two Hilton Hotels we have stayed at since reaching gold status upgraded our breakfast to full buffet). Upon entering the dinning room there were two other people eating breakfast and a slew of dirty tables. When we asked about the continental breakfast they pointed us in the direction of the 2 types of cereal offered and the rock hard lemon poppy seed muffins, and white bread for toast. Needless to say we ended up going out for breakfast elsewhere.

All in all we had a bad experience at this Doubletree and would not stay here again in the future. I realize that ultimately this review sounds somewhat elitist but we are very loyal to the Hilton brand and work hard to obtain and maintain our gold status and just felt really nickle and dimed here for the benefits that we shouldn't even have to ask for. In our experience the attention to detail and service were just not what I have come to expect from Hilton.

  • Stayed April 2013, traveled as a couple
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HYHI, Manager at DoubleTree by Hilton Cape Cod - Hyannis, responded to this review, April 24, 2013
Thank you for reaching out to share our recent experience with us via TripAdvisor. Please know that your satisfaction as valued HHonors members is of the utmost importance to us and we apologize that we fell short. We will review your feedback with our team members and use your comments as we constantly look for ways to improve our guest's experiences. We are dedicated to ensuring your satisfaction and welcome you to contact our offices directly if we may be of any additional assistance. We hope you will give us another chance to show you the quality hospitality and amenities you have come to expect from our family of hotels.
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Thompson, United States
1 review
5 of 5 stars Reviewed April 19, 2013

Very nice and clean hotel! Impressed with the staff as well as the restaurant and pool area. The kids were looking for a great place to swim and this was it! Will be back- thanks for the Hospitality!!

  • Stayed April 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with DoubleTree by Hilton

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HYHI, Manager at DoubleTree by Hilton Cape Cod - Hyannis, responded to this review, April 24, 2013
Thank you so much for writing and for your kind words! We're glad to hear that you enjoyed a great family getaway! Look forward to seeing you again.
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Boston, United States
1 review
5 of 5 stars Reviewed April 17, 2013

Staff was very friendly and helpful. Experience, specifically involving the staff, was recognizably different then other establishments. Great time, would recommend to others, and room was super cold (great sleeping temperature!) and very comfortable.

  • Stayed April 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HYHI, Manager at DoubleTree by Hilton Cape Cod - Hyannis, responded to this review, April 24, 2013
Thank you for writing and for sharing your feedback via TripAdvisor. We are very pleased to hear of your wonderful comments regarding our service and your stay. Thanks again!
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Blackstone, Massachusetts
1 review
5 of 5 stars Reviewed April 15, 2013

Had A great weekend stayed there april12 ,13, and left on the 14th 2013. it was my husbands and I, 15th anniversary it was a very clean and friendly place .. very close to everything.. had room service the last day for breakfast.. Can't wait for our Anniversary next year .. Staying there again.. this is the only place I will be staying when I go away to the Cape.. next year we are staying for a week.. Great Place

  • Stayed April 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HYHI, Manager at DoubleTree by Hilton Cape Cod - Hyannis, responded to this review, April 24, 2013
Happy Anniversary! We couldn't be more pleased to hear of your satisfaction as you celebrated this milestone with us. Hope that you have a wonderful year and look forward to seeing you back here next April!. We sincerely appreciate that you took the time to write.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Cleburne, Texas
Senior Contributor
35 reviews 35 reviews
20 hotel reviews
Reviews in 16 cities Reviews in 16 cities
17 helpful votes 17 helpful votes
5 of 5 stars Reviewed April 7, 2013

The lobby is welcoming and the front desk went out of their way to be accommodating when we checked in. The warm cookies were a nice touch, the grandkids loved them. The rooms appeared to have been updated recently. One of the reasons we picked this hotel was because it had an indoor pool, so we were disappointed on the pool hours, they did have a life guard on duty. The first day the restaurant was a bad experience. Though there were only two other tables of people in the restaurant, we waited over forty minutes for our food to be served, it was just omelets, so it should have been quick. The waiter was really bad too. The second day we had a much better server and she said it was a different chef and it would be much better, and she was right. The food was served quickly, and was good. And, she provided great service.

  • Stayed April 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HYHI, Manager at DoubleTree by Hilton Cape Cod - Hyannis, responded to this review, April 24, 2013
Thank you for sharing your feedback with us and for choosing our hotel for your trip. We wish that things had gone a little smoother in some areas, but certainly are happy to hear that you seemed to enjoy your overall experience! We will certainly review and learn from your comments. Thank you so much and we hope to see you again.
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Albuquerque, New Mexico, United States
Contributor
15 reviews 15 reviews
10 hotel reviews
Reviews in 11 cities Reviews in 11 cities
217 helpful votes 217 helpful votes
4 of 5 stars Reviewed April 4, 2013

The service at this hotel was excellent both at the front desk and in the restaurant. The front desk went out of their way to assist in providing information and ensure that I had a great stay. Same was true for the restaurant. The rooms were clean and the property was modern and had a comfortable feel. Highly recommend the hotel. The location was central to activities.

  • Stayed March 2013, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HYHI, Manager at DoubleTree by Hilton Cape Cod - Hyannis, responded to this review, April 5, 2013
Thank you so much for writing. We're so pleased that you found the service to be excellent - it's what we all strive for! Thanks also for the kind words about the property itself. We hope that we have the opportunity of welcoming you back the next time you are in our area.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about DoubleTree by Hilton Cape Cod - Hyannis

Address: 287 Iyannough Road, Hyannis, MA MA 02601
Phone Number:
Location: United States > Massachusetts > Cape Cod > Hyannis
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Swimming Pool
Hotel Style:
#1 Business Hotel in Hyannis
#3 Family Hotel in Hyannis
#4 Romantic Hotel in Hyannis
Price Range (Based on Average Rates): $$
Number of rooms: 160
Reservation Options:
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Also Known As:
DoubleTree By Hilton Cape Cod - Hyannis MA

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