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“Great location” 4 of 5 stars
Review of Heritage House Hotel

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Heritage House Hotel
2.5 of 5 Hotel   |   259 Main Street, Hyannis, MA 02601   |  
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Hotel amenities
Ranked #15 of 22 Hotels in Hyannis
Bristol, United Kingdom
Contributor
19 reviews 19 reviews
8 hotel reviews
Reviews in 14 cities Reviews in 14 cities
10 helpful votes 10 helpful votes
“Great location”
4 of 5 stars Reviewed October 11, 2012

Brilliant location for Cape Codders! A must if you are without car as it seems to be the busiest high street with the most restaurants etc.

The hotel itself is ideally located within walking distance to the ferries and the high street. The staff in the hotel were very friendly and always very keen to help with good local knowledge. The rooms were nothing special but clean which is most important! I would recommend this hotel to people, as long as they did not want anything special.

  • Stayed September 2012, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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278 reviews from our community

Traveler rating
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (56)
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Brisbane
Top Contributor
175 reviews 175 reviews
98 hotel reviews
Reviews in 94 cities Reviews in 94 cities
123 helpful votes 123 helpful votes
3 of 5 stars Reviewed October 11, 2012

Chose this hotel to be near the ferries to Martha's Vineyard and Nantucket. Many hotels closer. Easy 10 or 15 minutes walk to ferry 2 streets away. Location of hotel very good for the towns stores and restaurants. The large hotel complex has free car parking. Comprises several buildings. Indoor and outdoor pool. Balconies and patios to many rooms. Rooms air-conditioned, clean, pleasantly furnished and attractive decor throughout. Room had a minifrig but no microwave. Elevators but some levels and rooms then need access by stairs too. Raise any mobility issues at booking. At arrival Sunday afternoon, our booking had not been processed at all. As explanation the 3 staff on duty at Reception told us the hotel had hosted a wedding the previous day/night. As in they had been very busy with the wedding and that took precedence over new bookings/room assignments? The booking agency fax was subsequently slowly found in the office. So whilst initially grateful to finally have a room assigned (not over-enthusiastically done either, we felt like we were a bother), we were then told that they had 3 bus groups arriving soon and would be very busy. First hint of the importance of bus groups to the hotel. We were advised of the hotel's Restaurant - Chauncey's - as in eat at our restaurant and yes it was open Sunday night, they said. Later, we observed the arrival of the buses, one after the other, pouring out a lot of guests. Buses and guests everywhere, one bus even blocking the main entry. Later after a drive around Nantucket, I phoned Reception to book a table at Chauncey's for dinner that night. This restaurant should be re-named Chance. As in chance being a fine thing. To eat there. I was told the restaurant was only open to guests on the bus tours that night. Recognised the un-helpful young woman by accent. She and many other young employees around Nantucket, came from Bulgaria they told us. Odd. Next morning no breakfast for us in hotel - only for bus group guests I was told, same that night and next day.
So hotel management, either advise individual guests about any restaurant and breakfast room closures up front, carefully, and please re-evaluate your attitude to all guests. We felt like second class citizens and I do not believe our room rate reduced pertinent to the lack of facilities we had access to. None.
We ate at Schooners, fine, and Albertos, excellent. Both along Main Street. Both thankfully open for business. To us.

  • Stayed September 2012, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Scotland
Contributor
14 reviews 14 reviews
12 hotel reviews
Reviews in 11 cities Reviews in 11 cities
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed October 10, 2012

The Heritage House Hotel has to be 1 of the best we have ever stayed in, from our Arrival to our departure the staff could not have done any more for us. The reception is small and friendly with restaurant just of to left, the lovely dark haired receptionist(forget name) giving us a very friendly & informative welcome although we arrived very early arround 12:00 check-in 15:00 (this mailny due to using American public bus from Boston (1hr 40mins.) and is less than a10mins. walk from bus terminus along a foot path & accross the main road. They took our luggage & stored it in the office. The room was very spacious,clean with fridge. The swimming pool spot on, situation in the town could not have been better also for the ferry to Martha's Vinveyard 5mins. walk, (receptionest did all our bookings) Dinner in Spankie's (cape cod, cod for myself) Wife had lobster both to die for. Ferry crossing on local ferry 1hr 40mins. or fast ferry1hr.stayed in hotel for 2 nights check put was just as easy had diner in restaurant 2nd. night fab. food

Room Tip: All rooms we saw looked excellent with an open view
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  • Stayed September 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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London, United Kingdom
1 review
2 of 5 stars Reviewed October 10, 2012

On arrival we discovered that this is a MOTEL rather than a hotel, its rather grubby and the two receptionists we encountered were both less than helpful and seemed to be a little "dim". The bar at this establishment was never open and the restaurant only for "coach parties" The swimming pool was closed for the season and there was no offer of help to take our luggage to our room even though there were steep stairs to negotiate. Thank goodness we only stayed 2 nights. This is on the wrong side of cape cod for whale watching etc. and there is little or nothing to do at this particular place otherwise. If you book here you are sure to be disappointed with both service and amenities.

  • Stayed October 2012, traveled with family
    • 1 of 5 stars Value
    • 1 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 2 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Naples, Florida
Senior Contributor
44 reviews 44 reviews
5 hotel reviews
Reviews in 14 cities Reviews in 14 cities
24 helpful votes 24 helpful votes
1 of 5 stars Reviewed October 7, 2012

I stayed one night (Saturday, Sept 15, 2012) at this hotel and could not wait till daybreak to leave. I did not choose this hotel, the reservation was made for me by another motel. The moment I went to the front desk to check in, it was downhill because of the disinterested, unfriendly, cold women at the check in desk. I asked how many steps to get to my room and they said "two.". I counted theta were 12 steps to get to an old, outdated, musty, smelly room was like walking up and down steps through a maze. It was impossible to use my Ipad unlike my former motel on Ocean Street where I was given a password. I was NOT given a password at check in at Heritage House and when I called the front desk my call was received with the continued disinterest and now rudeness from an employee at the front desk. I asked to speak to a manager and was told there was no manager there to talk to. I requested the manager's name and was again told there is no manager. There was nothing positive about this hotel. Enough Said!

Room Tip: Stay somewhere else!
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  • Stayed September 2012, traveled solo
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewer
4 reviews 4 reviews
Reviews in 4 cities Reviews in 4 cities
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed October 7, 2012 via mobile

Hotel is right on main street hyannis, which is right were you want to be. The rooms are very out dated, but clean.

This is a great hotel if you plan on being out and about but not if you want to hang in all day.

  • Stayed October 2012
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Additional Information about Heritage House Hotel

Address: 259 Main Street, Hyannis, MA 02601
Phone Number:
Location: United States > Massachusetts > Cape Cod > Hyannis
Amenities:
Bar / Lounge Business Center with Internet Access Free High Speed Internet ( WiFi ) Free Parking Restaurant Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #15 of 22 Hotels in Hyannis
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Heritage House Hotel 2.5*
Number of rooms: 143
Official Description (provided by the hotel):
The Heritage House Hotel is Cape Cod's first Solar Powered Hotel, we are making a constant effort toward greener business practices. We are conveniently located one block from Hyannis Harbor, which is the departure point for the Martha's Vineyard, Nantucket, and Whale Watch Ferries. While at the property explore Main Street Waterfront District, offering antique shops, galleries, kayak and bike rentals, dancing, dinning, and live entertainment. We are located directly across from the Regional Transportation Center and Train- Home of Boston's Cape Cod Flyer. ... more   less 
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Also Known As:
Heritage Hotel Hyannis
Heritage House Hyannis
Heritage House Hotel Hyannis, Cape Cod, MA

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