Chose this hotel to be near the ferries to Martha's Vineyard and Nantucket. Many hotels closer. Easy 10 or 15 minutes walk to ferry 2 streets away. Location of hotel very good for the towns stores and restaurants. The large hotel complex has free car parking. Comprises several buildings. Indoor and outdoor pool. Balconies and patios to many rooms. Rooms air-conditioned, clean, pleasantly furnished and attractive decor throughout. Room had a minifrig but no microwave. Elevators but some levels and rooms then need access by stairs too. Raise any mobility issues at booking. At arrival Sunday afternoon, our booking had not been processed at all. As explanation the 3 staff on duty at Reception told us the hotel had hosted a wedding the previous day/night. As in they had been very busy with the wedding and that took precedence over new bookings/room assignments? The booking agency fax was subsequently slowly found in the office. So whilst initially grateful to finally have a room assigned (not over-enthusiastically done either, we felt like we were a bother), we were then told that they had 3 bus groups arriving soon and would be very busy. First hint of the importance of bus groups to the hotel. We were advised of the hotel's Restaurant - Chauncey's - as in eat at our restaurant and yes it was open Sunday night, they said. Later, we observed the arrival of the buses, one after the other, pouring out a lot of guests. Buses and guests everywhere, one bus even blocking the main entry. Later after a drive around Nantucket, I phoned Reception to book a table at Chauncey's for dinner that night. This restaurant should be re-named Chance. As in chance being a fine thing. To eat there. I was told the restaurant was only open to guests on the bus tours that night. Recognised the un-helpful young woman by accent. She and many other young employees around Nantucket, came from Bulgaria they told us. Odd. Next morning no breakfast for us in hotel - only for bus group guests I was told, same that night and next day.
So hotel management, either advise individual guests about any restaurant and breakfast room closures up front, carefully, and please re-evaluate your attitude to all guests. We felt like second class citizens and I do not believe our room rate reduced pertinent to the lack of facilities we had access to. None.
We ate at Schooners, fine, and Albertos, excellent. Both along Main Street. Both thankfully open for business. To us.
- Also Known As:
- Heritage Hotel Hyannis
- Heritage House Hyannis
- Heritage House Hotel Hyannis, Cape Cod, MA
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