Upon early arrival, we were checked right in and went to our Cape Codder room. As soon as we walked in the door of the room the musty smell just hit you in the face. I asked to have our room changed due to my grandson's allergies and they were very accommodating, however, we looked at 5 other rooms before we found one that did not smell!! It was not as nice a room as the first one, which had a fireplace but it was immaculate and did not smell. The employee we were working with was very helpful, professional and polite.
The two kids, 11 and 15 loved the wave pool and water slide. The 15 year old also loved the exercise room and the whirlpool.
There were plenty of life guards but they let things get really out of hand with a bunch of teenage boys before they finally asked them to leave the pool area. We did not see them again after the first night.
We ate at the restaurant two nights and the sandwiches were excellent. The French Onion Soup though was only lukewarm. We were seated right away and the service was excellent.
I found out the hard way that they put an authorization against your debit card for the cost of the room in addition to $75 for each day of your stay for "incidentals". I had a very difficult time taking care of this but it was straightened out in the end.
I would probably not go back unless my family really wanted to. As I said, the kids loved it.
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- Also Known As:
- Cape Codder Resort And Spa
- Cape Codder Hotel Hyannis
- Cape Codder Resort & Spa Hyannis, Cape Cod, MA