We booked this trip with our family as a late fall getaway and for the kids to engage in some halloween fun. The room (130) was clean with a view of the courtyard that was decorated for Halloween with ghosts, and inflatable decorations. Our bathroom was also clean but the tub/shower drain was very, verry slow and took some time once the shower stopped for the water to compleately drain out. This issue actually added a lot of time to our shower routine because, who actually wants to stand in dirty shower water, even if it is your family. The check in process was flawless and quick. Our check is was late on Friday so no notables here. On Saturday we went out for breakfast and decided to go to the town green in Hyannis for there Halloween kids activities which was slated to start at 9am and last until 11pm. We arrived around 11am and were disapointed with the activities, so we returned to the resort. The wave pool was a hit with our kids but part of the pool was in need of some cleaning due to alege build up. We then ventured out to the outside pool as we read that it was heated and open all year. Well it's hard to imagine someone swimming out side in even November as the water was only about 75 degrees, the air temp was in the mid 40's and it was cold. We returned to our room to warm up and get ready for the party. Most if not all of the staff was dressed for the occassion and the decorations inside and out were well received. The dissapointing factors were that the events (face painting, balloon making, crafts, ect.) were to start at 2pm and end with a DJ dance party and trick-r-treating in the hotel. When we arrived in the JFK ballroom for the activities the line didn't look long for face painting so we got in line, we were then informed that this was not the end of the line and that you needed to put our kids names on the list. Well, the list had 20 names on it and it was estimated that it would be about an hour or more wait, there wasn't 20 kids in the room, when we questioned it they said that the only way to move up is to stay in the room and wait for names to be called if someone is not here then you move up the list. We decided against the list and went to other activities. The cookie decorating station was a little suprise, we had to pay a fee of 3 dollars for each child, so much for all inclusive. We then got ready for trick-r treating and were given a map of the hotel where the candy stops were, they totaled 6 stops. I overheard a few of the staff that they had 2000 pieces of candy to hand out. However, when we got to each station each of our kids was given 1 piece of candy, not that kids need a lot of candy and sugar but one small twizzler, or a bite size snicker and it was made quite clear that only ONE piece is given to each child. There were maybe 100 kids and that may be high. We also found out that the psychic readings and fortune teller readings were an additional cost. Again, for the price we paid for the room the additional cost was a little shocking. The biggest disapointment for us was that once the dance party started there were no refreshments available, no snacks on the tables, no drinks (except for the two water coolers in the room) all the kids, ours included, were asking for something to drink. Most parents were comming back with pizza and drinks bought off the property as the in-house resturaunt was very expensive to feed a family. Poor planning I would sa,y as once the kids begin to party they don't want to leave to get supper so parents were forced to bring in outside food for their kids to eat. The DJ was very interactive with the kids and they seemed to enjoy the games and songs he played. I suppose as long as the kids had fun it was a good weekend but several improvements would have made it more enjoyable for the parents. I would think twice about staying for this event again as the price is not cheap.
Room was average for comfort and noise level
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Thank you very much for staying with us during our Haunted Hotel Weekend and for your review. We always welcome feedback whether good or bad to help us see what we're doing correctly and what we can improve upon. I have shared all of your opinions and ideas with the management team who put together the event and we will be taking them into account when we begin planning next years event. I hope you will consider us next year as we are always adding and improving upon out events from year to year. Hope to see you again soon!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.