After reading some of the reviews, I have to agree that there seems to be a lot of groups with children who are running amuck! A little annoying but I expected it to be somewhat chaotic with the wavepool and kids activities. We overlooked it and had a good time in spite of that. I love that the hotel is famliy friendly( I have a 12 yr old) I don't blame the hotel for unruly children (hint, hint). Also, the hotel is kind of confusing to find your way around. More signs would help I think. Overall, a good experience for a quick getaway for families. The rooms were very nice and very clean. I like that that they have an adult only swim outside at 9:00pm (I think) maybe it could start a little earlier like 8:00 PM. The Heart and Kettle for Breakfast was very good and the waitstaff were very nice.

My husband and I decided to take the kids for weekend to celebrate our anniversary. The place is clean and the kids really enjoyed the indoor park. Next time, I will call to see if they are expecting private groups or having a private event. A group was there and they took over some of the facilities that was off limits to the rest of the guests. We were given dirty looks when we tried to sit next to the fire pit.

If you're looking for a place to bring the kids- look no further. It local and they have lots of activities to keep the kids busy! Indoor water park with an adult friendly jaccuzi and sauna. Outdoor pool was a little cold for my taste but the outdoor jaccuzi was terrific! It was 18 degrees out and we were in the jaccuzi! Great live music in the hotel restaurant. Movie's at night for the kids and lots more! highly recommend. LOVED the mattress! Thinking of buying one for my home.

This is my first bad review on TripAdvisor. It is ironic, as I truly like this hotel and its features!

We went to the Cape Codder, where we had stayed several times before, for a long weekend getaway, (Martin Luther King Weekend) leaving our younger children with our young adult daughters. Unfortunately, a youth football group was there, too. The parents and coaches of those boys should be thoroughly ashamed of those children and their chaperones! It isn't like I have no sympathy for chaperoning...with 4 kids I have done my share. It is work, but not *that* hard to keep kids behaving well. The first step is to stay with them, but these kids were allowed to wander unsupervised.

The hotel has a "Code of Conduct" for youth groups, but it is not enforced, nor is there a requirement that kids under 12 or 14 be accompanied by an adult. As a result, groups of 6-8 10-12 year olds were racing through the halls, nearly knocking down a woman on crutches, hiding in alcoves, to jump out at others passing by, 8 year olds tossing balls next to plate glass (their mother excused this because they were only 8 and were the champions!), and swarms of kids late at night tearing down "do not disturb" signs, and tossing around the doorknob breakfast orders (all those frustrated people who didn't get their ordered breakfasts!)

The hotel also has terrible signage, and is rather a maze of hallways...to the point that when guests stop and chat, the "go to" conversation starter isn't the weather, it is how lost they are! A few years ago, I had suggested several fixes to the management, none were taken. The maids get lost, when assigned to a different section of the building. The front desk clerk told me they get constant complaints, as well as similar suggestions to mine...but none are ever used.

I love the spa, I love the rooms, comfortable and clean. There are two restaurants, a family friendly chain and lovely high end...but we may not go back. I complained in writing, and have heard nothing. And, really, how hard would it be to add color coded stripes and bigger signs to the halls? And to require youth groups to be chaperoned? If you book here, call ahead to make sure there are no youth groups to wreak havoc with your vacation, and be prepared to pay careful attention to where you are, and count halls as you pass them!