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“44th Anniversary” 5 of 5 stars
Review of Anchor In Hotel

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Anchor In Hotel
3.0 of 5 Hotel   |   1 South St, On Hyannis Harbor, Hyannis, MA 02601   |  
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Hotel amenities
Ranked #2 of 22 Hotels in Hyannis
Certificate of Excellence 2014
Warminster, Pennsylvania
Senior Reviewer
7 reviews 7 reviews
Reviews in 4 cities Reviews in 4 cities
13 helpful votes 13 helpful votes
“44th Anniversary”
5 of 5 stars Reviewed October 2, 2013

We thoroughly enjoyed our time here. Great room and services. A must stay when in Hyannis, close to everything. Enjoyed the fire pit a great place to meet other people. The view from our room was excellent.

Stayed September 2013, traveled solo
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706 reviews from our community

Traveler rating
    463
    195
    36
    8
    4
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (189)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Spanish first
  • Swedish first
  • Any
English first
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed September 30, 2013 via mobile

Not expecting much by way of a one night stay from Nantucket to Boston, but how pleasant our one night was! Breath taking harbor view, huge and spotless room. Breakfast area was a delight...wish we had more time to stay!

Stayed September 2013
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gulf Shores, Alabama
1 review
5 of 5 stars Reviewed September 30, 2013

Spent a few days in Cape Cod to celebrate my 50th birthday. We we arrived and there was a bottle of wine and card in our room. The staff is awesome! Very helpful with information. The rooms were very nice and breakfast great. Enjoyed sitting around the firepit after dinner. Chris and Janet were great. We will go there again if we ever go back to the cape!!

  • Stayed September 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Farmington Hills, Michigan
Contributor
19 reviews 19 reviews
Reviews in 10 cities Reviews in 10 cities
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed September 29, 2013

Arrived a little early at the Anchor In but our room was ready and Chris was a very good host. He showed us around and gave us suggestions of where to eat. The room was clean and had a nice view of the marina and our deck was wonderful to sit on in the afternoon sun. Our room was on the East side on the 2nd floor. Disadvantage.... no elevators only stairs...no problem except when carrying luggage. The continental breakfast was satisfactory for us. We are not big breakfast eaters. Coffee and tea was available all day in the library...a very nice room. The pool looked clean and inviting and was heated but we did not use it. The evening fire pit was a nice touch. The flowers surrounding the pool area were beautiful. Enjoyed staying at the Anchor In and would stay there again if in Hyannis again.

Room Tip: 2nd floor rooms have a better view of the marina and the east side is nice
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  • Stayed September 2013, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Tel Aviv, Israel
Top Contributor
92 reviews 92 reviews
28 hotel reviews
Reviews in 43 cities Reviews in 43 cities
85 helpful votes 85 helpful votes
2 of 5 stars Reviewed September 27, 2013

The Anchor In is not a bad motel: it enjoys a nice harbor view and it's clean.
Its "free" breakfast is poor though, and there is not enough room in the lounge.

I reserved and paid for a suite with 2 queen beds for my family (4 people) two months in advance, based on the good reviews here.

When we reached the motel we were amazed to find out that the suite was taken till the next day and the only room they could offer to us was a small room with 2 double beds.
It was the weekend and everything was fully occupied. We had just one day to explore the area and we didn't want to waste our precious time on finding a new hotel – so we took the room reluctantly, and had a very bad night sleep.

Mistakes do happen: the management kept the suite for us for the wrong date.
I would have expected that in such case – there would be compensation, but no compensation was even offered.
I wanted to speak to the manager but instead – I was asked by the receptionist to write a complaint email which was time consuming as English is not my native tongue. The next day I was contacted by them just to hear how "sorry" they were, and that was it.

At the Anchor In the costumer is probably NEVER right.
Instead of turning a discontented client to a happy one – they chose to accuse me in the mistake.

There are heaps of great hotels in the area. Why choose one with a bad attitude?
I would recommend skipping the Anchor In and finding a place where customers are appreciated.

Room Tip: Try the next hotel...
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  • Stayed September 2013, traveled with family
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 1 of 5 stars Service
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AnchorInHyannisowner, Owner at Anchor In Hotel, responded to this review, September 30, 2013
Dear Sir; You made a Sunday reservation for one night in the Hyannis which has two Queen beds and a sofa bed. We sent you an email confirmation immediately. You called back later, reconfirmed the reservation dates and we sent you a second email confirmation. As with every guest, we sent you a reminder email with your reservation details three days prior to your arrival date.

Unfortunately you arrived on Saturday; your reservation was for Sunday. You claimed to have never received our emails and that we must have your email address wrong. We printed and presented to you all the emails showing your reservation details for an arrival on Sunday and you confirmed the email address was indeed correct.

Fortunately we had one of our most sought after Deluxe guest rooms available for you with two Double beds and sofa bed which we showed you. We told you that we would make you as satisfied and comfortable as possible including issuing you a full refund and to assist you in finding lodging in another location.

We were glad that we had a very similar guest room type for you and that you decided to stay with us. There was a difference in the nightly room rate which was refunded to you immediately.

Unfortunately, you chose to demand “serious compensation” on your Sunday morning check out, insult our guest clerk and mock our property after being denied compensation by our clerk. By phone, I advised our clerk to suggest you submit the rationale for your request in writing. I called you Monday morning and you continued to insist we had made a mistake.

We hope that you find peace and happiness in all your future travels.
Sincerely
Lisa and Skip Simpson
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Milton, Massachusetts, United States
Senior Reviewer
8 reviews 8 reviews
7 hotel reviews
Reviews in 6 cities Reviews in 6 cities
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed September 26, 2013

I just stayed here for three nights for a girls' getaway on the Cape. The entrance and view of the property from the road is rather unassuming, but one step inside and you instantly know that this is someplace special. The hotel was spotless, but without the strong smell of disinfectant. It is a small hotel which added to its charm. The grounds with all the beautiful flowers and spectacular view of the bay made it difficult to leave. We thoroughly enjoyed the fire pit and spent each evening after returning from an area restaurant sitting around the fire pit with cocktails and enjoying conversations with other guests and it couldn't have been more pleasant and relaxing. I have stayed in many places on the Cape, but no place has checked all the boxes like the Anchor In has. I could go on and on about how lovely our stay was, but it can best be summed up by the fact that we have already blocked off rooms for next September. I can not wait to come back, I hope sometime soon with my husband.

  • Stayed September 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HUMBLE
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
Reviews in 7 cities Reviews in 7 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed September 26, 2013

Delightful hotel in a peaceful setting. We really enjoyed the firepit at night and the balcony overlooking the harbor. Everything is well done, from having extra towels beautifully folded to the great supply of complimentary toiletries, nice touches! The staff was incredibly helpful, sorry to have forgotten their names but everyone who worked there was really good to us - even provided a couple of safety pins when needed. The breakfast is EXCELLENT, wonderful sweet strawberries, yogurt with toppings, meats, cheeses, marvelous muffins, bagels, etc. We REALLY enjoyed starting our days with that breakfast.

  • Stayed September 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Anchor In Hotel

Address: 1 South St, On Hyannis Harbor, Hyannis, MA 02601
Phone Number:
Location: United States > Massachusetts > Cape Cod > Hyannis
Amenities:
Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Swimming Pool Wheelchair access
Hotel Style:
#2 Romantic Hotel in Hyannis
#2 Family Hotel in Hyannis
#2 Business Hotel in Hyannis
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Anchor In Hotel 3*
Number of rooms: 43
Official Description (provided by the hotel):
We are Distinctively located in Hyannis, the "Homeport of Cape Cod". Walk to Bayview Beach, ferries to Nantucket and Martha's Vineyard, waterfront restaurants, Harbor cruises to Hyannisport and the Kennedy compound, Main Streets diverse variety of shops, restaurants, gift stores, festivals, Cape Cod Train, and the Kennedy Museum. Within a short drive you will find Whale Watching, golf, historic Rte 6a, summer theatre, bike trails, world-class Cape Cod beaches including the Cape Cod National Seashore. ... more   less 
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Also Known As:
Anchor In Hyannis
Hotel Anchor In
Anchor In Hotel Hyannis, Cape Cod, MA

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