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“Check your bills.....” 1 of 5 stars
Review of Resort and Conference Center at Hyannis

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Resort and Conference Center at Hyannis
3.5 of 5 Resort   |   35 Scudder Avenue, Hyannis, MA 02601   |  
Hotel amenities
Ranked #16 of 22 Hotels in Hyannis
Uxbridge, Massachusetts
1 review
“Check your bills.....”
1 of 5 stars Reviewed March 4, 2014

My boyfriend and I have stay at this hotel a few times for an annual event each year. After this year’s stay, I don’t think we will stay at this hotel again. We stayed at the hotel with 17 other people across 9 rooms. We had requested a king sized bed (4 months prior to check in) and upon check in got 2 doubles. The room had a dehumidifier and a box of baking soda under the night stand. It also smelt musty. We had to plug in multiple lamps in the room. The stand-up lamp was burnt out as well as the shade on it looked like it had water damage stains and mold. The heater needed some maintenance as it sounded like a motorcycle and would blow cold air whenever it started up. You could put your finger through the gap between our slider doors. The only one good thing they did was that all 9 rooms that were booked were all located in the same hallway.

They also charged each of us a different amount. We all paid the 1st night to hold the reservation ($95) People in our group looked at their banking online and some got charge $190 and others got charge over $300 for 2 nights before we even check out. When the group brought this to the front desk the person working at the desk had no clue and was like we just swipe the card. We asked to see the manager whom said that some of us were charge a $50 incidental fee per night. THIS WAS NOT TOLD TO US, NOR WAS IT POSTED ANYWHERE. They said that it would be credited back to the card but would take up to 14 days. We understand having an incidental fee but be upfront with your guest and be consistent!!

Upon both check in and check out, we were never asked for an ID or a signature to go with the Credit Card we’d used. Also it was snowing when we check out and the actually ran the snowblower through the hallway to get to the courtyard to clean the walkway. It nice they clean the snow promptly however it is fire code violation to run a gas power engine inside. Needless to stay, we will look at other options for next time.

  • Stayed March 2014, traveled with friends
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MarketingHyannis, Director of Sales at Resort and Conference Center at Hyannis, responded to this review, March 10, 2014
We thank you for your constructive comments regarding your recent stay. We sincerely apologize that you had issues with your accommodations during your stay and wish you had contacted our guest services desk so that they could either move your room or fix the problems you were experiencing.
Regarding the incidental fee on your credit card it is standard practice for hotels to run an authorization on credit cards so that upon check out credit cards will not be denied and often it is over what the actual room rate. Hotels run these authorizations because most people who dine in the hotel or have room service bill everything back to their rooms for one invoice instead of using multiple forms of payment.
We are very sorry that we were not given the opportunity to provide you with an exceptional experience and if business or leisure bring you back to Cape Cod you will give the Resort and Conference Center at Hyannis another try.
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237 reviews from our community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (77)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Portuguese first
  • Any
English first
Elmira, New York
Top Contributor
150 reviews 150 reviews
23 hotel reviews
Reviews in 26 cities Reviews in 26 cities
43 helpful votes 43 helpful votes
3 of 5 stars Reviewed February 6, 2014

We've stayed at this hotel for the past 15 years over Thanksgiving weekend while visiting family in the area for the holiday. The gym has stayed pretty nice and kept up pretty well, however, the rest of the hotel, not as much. Every time ownership changed hands, it would be updated and made beautiful and then it would go downhill.
When the new owners took over, the put an actual bar in (yay!!!) and it has been really nice to be able to come back from dinner and have a beer at the bar, as it now stayed open past 9pm. Thank you for that, it's also a great area to watch a game. However, the further you get from the main hotel area, the hotel begins to go back downhill.
The bathrooms need better lighting, now that they are long and narrow, better lights are required please. The beds that used to be very comfortable, are now showing the wear and tear of Hyannis being a tourist area in the summer. You can tell, unfortunately, that the tourists don't take very good care of the rooms while they are there and in the off season, it is a little depressing. While the balconies have always been nice, the heaters that have been there since the early 90's need to be replaced. I know it would cost a fortune to put in heat that would work a little bit better, but to have to turn the heat off when it's 15 degrees outside because the heaters make the room so ungodly hot, no matter what temperature you set it on, you can imagine how chilly it is in the morning. There is just no way to better control it, other then to turn it off.
The musty smell was there during our stay in November as well, having allergies and asthma like I do, it bothered me a little bit but it doesn't sound as bad as what guests are going through now.
The front desk and all of the room ladies were very, very nice and extremely helpful. I was surprised that the hockey tournament that is usually there that time of year had not returned. We were still one of the few cars in the parking lot the day after Thanksgiving.
Glad to see you are updating the carpet and some of the other areas. Best of luck.

  • Stayed November 2013, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MarketingHyannis, Director of Sales at Resort and Conference Center at Hyannis, responded to this review, February 14, 2014
We thank you for staying with us over the Thanksgiving holiday and for your objective comments regarding the property. Unfortunately with the individual heating and air conditioning units there is bound to be additional noise to the individual compressor in each unit. Several have been replaced and the others are monitored closely by our maintenance department. Additionally the Resort is undergoing a major renovation at this time. All guest wing holidays were redecorated last year and this year we have renovated all of the guestrooms on the 1st floor with new carpeting and soft goods. We again, thank you for your comments and look forward to seeing you again.
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Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
12 helpful votes 12 helpful votes
3 of 5 stars Reviewed January 17, 2014 via mobile

We ended up here because I made spur of the moment plans to go to the cape & randomly found ourselves here for a couple nights before we continued our journey toward Truro. Eh??, it was okay. What I do remember was that I absolutely loved the artwork in the hallway. I was aware that the hotel is under some refurbishing', & that's not a big deal at all. I just didn't find the staff to be very friendly or helpful at all, & that's too bad. It was a bit pricey too, considering the state it was in & the obvious chaotic upheaval going on there, (some kind of child beauty pageant ?).
Would I stay again, maybe. I've definitely stayed at far worse places, & I have a feeling that the time I spent there was a just a fluke.

  • Stayed July 2013
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Senior Contributor
22 reviews 22 reviews
6 hotel reviews
Reviews in 13 cities Reviews in 13 cities
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed December 21, 2013

I've been there twice for business.
I will say that the fact that the conference center is attached is fantastic for those doing business there. With that said, the place is in need of some updates.
The rooms aren't horrible, but could use new carpet & furniture. The upstairs rooms all have a balcony & the downstairs rooms all have a patio off the room. Definite musty smell, although not too bad in my room.
The staff is friendly & accomodating when possible, although the restaurant was short-handed both times I stayed so room service was extremely long. I did go down to the restaurant to bring it to my room myself.
There's a huge lovely looking golf course,the liquor store is next door, the Melody tent is across the street & there's a nice old family seafood restaurant on the corner.
Will be back again in 2014...hoping the rooms will have been updated a bit.
The food is actually really good...I enjoyed ALL I had.

Room Tip: only 2 levels of rooms... it's a BIG maze. I liked the rooms overlooking the golf course.
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  • Stayed June 2013, traveled on business
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MarketingHyannis, Director of Sales at Resort and Conference Center at Hyannis, responded to this review, December 23, 2013
Thank you for your comments on your past stay at the Resort and Conference Center at Hyannis. We would like to inform you that the Resort is undergoing a renovation that will include all the floors and carpeting in our overnight guestrooms and certain public spaces. The renovation will be taking place over the next two months. This is being done for the convenience of our guests and to eliminate any moisture and humidity the guestrooms have experienced in the past. The Staff and the management are committed to a positive guest experience
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Worcester, Massachusetts
Senior Contributor
37 reviews 37 reviews
19 hotel reviews
Reviews in 26 cities Reviews in 26 cities
11 helpful votes 11 helpful votes
3 of 5 stars Reviewed November 9, 2013

At this hotel for a conference for the fifth year now and they lost the Sheraton brand.
They did some updates a few years back but seem to not stay on top of maintenance issues.
This year the room I was given had a large hole on the wall that was patched up near the door Handel and looked like a young child had done the patch very primitive repair work also the bath room ceiling looked like it had water issues and was repaired but a bit Moore professionally.
They had placed air fresheners in the hall ways to subdue the damp moldy smell.
One of my colleges on the first floor had a dehumidifier placed in his room and was unable to sleep from the noise.

Most of the staff seemed imported and did not speak English well and did not seem to be able to Handel complaints or cared !!

Room Tip: If you need to stay here ask for a top floor !
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  • Stayed November 2013, traveled on business
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MarketingHyannis, Director of Sales at Resort and Conference Center at Hyannis, responded to this review, December 13, 2013
Thank you for your comments on your past stay at the Resort and Conference Center at Hyannis. We would like to inform you that the Resort is undergoing a renovation that will include all the floors and carpeting in our overnight guestrooms and certain public spaces. The renovation will be taking place over the next two months. This is being done for the convenience of our guests and to eliminate any moisture and humidity the guestrooms have experienced in the past. The Staff and the management are committed to a positive guest experience.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Beverly, Massachusetts
Top Contributor
120 reviews 120 reviews
11 hotel reviews
Reviews in 34 cities Reviews in 34 cities
44 helpful votes 44 helpful votes
3 of 5 stars Reviewed November 5, 2013

Rooms in desperate need of updating. Bathroom vanity was fine, but tile in shower/tub left a lot to be desired. Matter of fact, the sign in tub stated to use mat (none provided) and sign stated thank you - Tara Staff. Am I missing something - this property hasn't been Sheraton owned for years. Stayed in November for conference. If conference wasn't there and work wasn't paying, I'd look for a better place to stay. I will say the staff was friendly and attentive.

  • Stayed November 2013, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MarketingHyannis, Director of Sales at Resort and Conference Center at Hyannis, responded to this review, December 13, 2013
Thank you for your comments on your past stay at the Resort and Conference Center at Hyannis. We would like to inform you that the Resort is undergoing a renovation that will include all the floors and carpeting in our overnight guestrooms and certain public spaces. The renovation will be taking place over the next two months. This is being done for the convenience of our guests and to eliminate any moisture and humidity the guestrooms have experienced in the past. The Staff and the management are committed to a positive guest experience.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Pawtucket, Rhode Island
Senior Reviewer
8 reviews 8 reviews
5 hotel reviews
Reviews in 6 cities Reviews in 6 cities
8 helpful votes 8 helpful votes
1 of 5 stars Reviewed October 31, 2013

My wife, close friends, and roughly 160 guests from around the New England and NY area participated in an Antique Car Show/Conference from 9/27 to 9/29/13. After speaking personally with many of the guests, the overwhelming majority felt that the hotel had been subject to a flood or other water infestation prior to our arrival.

Everyone on the first floor had their room air conditioners running prior to their arrival as well as home type dehumidifiers running simultaneously within their rooms. These dehumidifiers were running throughout their stay in an effort to remove the musty odor and feeling of dampness.

Within our group there were several individuals that moved their rooms to the top floor and a good number of them left the hotel entirely. A number of people who had asthma and/or COPD had to move their rooms to the higher levels. One personal friend had to move no less than 3 times. Two individuals within my party felt ill for days afterwards and they were in good health prior to their arrival.

While issues such as this can occur, it would have been proactive to think of the guests before thinking about profits and make an attempt to relocate many of the 1st floor guests to other hotels in the area. Assigning the rooms without notifying the guests about the issues was irresponsible and deceitful.

Room Tip: Get a top floor room, but be ready for no elevator. Pool is great. Restaurant food was very good...
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  • Stayed September 2013, traveled with friends
    • 1 of 5 stars Value
    • 5 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MarketingHyannis, Director of Sales at Resort and Conference Center at Hyannis, responded to this review, December 13, 2013
Thank you for your comments on your past stay at the Resort and Conference Center at Hyannis. We would like to inform you that the Resort is undergoing a renovation that will include all the floors and carpeting in our overnight guestrooms and certain public spaces. The renovation will be taking place over the next two months. This is being done for the convenience of our guests and to eliminate any moisture and humidity the guestrooms have experienced in the past. The Staff and the management are committed to a positive guest experience
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Resort and Conference Center at Hyannis

Address: 35 Scudder Avenue, Hyannis, MA 02601
Location: United States > Massachusetts > Cape Cod > Hyannis
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Spa Swimming Pool Wheelchair access
Hotel Style:
Ranked #16 of 22 Hotels in Hyannis
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Resort and Conference Center at Hyannis 3.5*
Number of rooms: 224
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Also Known As:
Resort And Conference Center At Hyannis Hotel Hyannis
Hotel Hyannis
Resort And Conference Center At Hyannis Cape Cod, MA

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