I was here for 5 nights for a convention in August, and can honestly say this is one of the worst places in which I've stayed. We checked in on a Tuesday evening and things started out well enough at check-in. We were directed to drive to the end of the parking lot, bring our bags through the first wing, through the courtyard and into the second wing and proceed left through the hallway to our room. As we passed through the first wing, I detected a very musty smell. When we got into our wing and started down toward the end of the hallway to our room the smell was even worse.
We entered the room and did our usual check of the room for bedbugs (headboards off the wall, beds stripped and mattresses inspected), and were pleased to see there was no evidence of the little critters. When you're married to someone in pest control, it's just what you do when traveling. We noticed they had the air conditioner going full blast as well as a dehumidifier running on high. Clearly there was some moisture issues. We even noticed that the carpet around the dehumidifier was damp. Perhaps from a spill while emptying the container, which we became quite proficient at during our stay!
We unpacked and headed to the vibrant downtown area for a late dinner. Upon our arrival, we again went through the first wing to the pitch black courtyard. There was absolutely no lighting out there at all! Talk about a safety concern! If it wasn't for the flashlight app on our phones we would have been stumbling around in the dark. Attention management: That there is a lawsuit waiting to happen. We passed a couple of people going the opposite direction who were very thankful that we were able to light the path for them.
We entered the back wing and again were assaulted by the musty smell. We got ready for bed and it didn't take long to realize that the room was affecting me badly. My eyes began to itch and I wasn't able to take deep breaths. Either I'd have to sit up all night and try to sleep that way or go sleep in my car.
We went to the front desk and asked for another room. The desk clerk gave us a key to another room a few doors down. I asked if there was anything on the second floor that would hopefully not be as musty. He said "the building is pretty old and run down. They're all pretty much the same." I was pretty stunned to hear their own staff talk about the building like that, but I'm pretty sure he was just being honest.
We checked out the other room, but it was no different, so since we had already done our bedbug inspection and unpacked, we figured we'd stay in our original room for that night. The next day we went to a drug store where I picked up some allergy medication and it minimized the room's effect on my system for the remainder of the stay, making it possible for me to get some sleep.
Other friends who had booked in for the convention had to leave the first night and stay elsewhere because the air quality of this hotel caused a severe physical reaction to one of them.
While we stayed there, we emptied the dehumidifier at least twice a day, and one night after emptying it at around 11:00 at night, the alarm indicating it was full yet again went off at 4:30 in the morning! That is some severe moisture problem. We kept the patio door closed the entire time we were there to prevent letting in any more humidity.
Enough with the bad... On the upside, the facility had some great meeting spaces and the staff was very helpful when we needed anything. The meals were all very good and the dining staff were very professional. The hotel is within walking distance to a very vibrant downtown with some great restaurants and shops.
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- Also Known As:
- Resort And Conference Center At Hyannis Hotel Hyannis
- Hotel Hyannis
- Resort And Conference Center At Hyannis Cape Cod, MA