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“Don't choose this place for your wedding reception!” 1 of 5 stars
Review of Resort and Conference Center at Hyannis

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Resort and Conference Center at Hyannis
3.5 of 5 Resort   |   35 Scudder Avenue, Hyannis, MA 02601   |  
Hotel amenities
Ranked #17 of 22 hotels in Hyannis
Hyannis, Massachusetts
2 reviews
Reviews in 2 cities Reviews in 2 cities
3 helpful votes 3 helpful votes
“Don't choose this place for your wedding reception!”
1 of 5 stars Reviewed May 5, 2013

Going to the HRCC was my first time looking at a wedding venue. My family has a history there, so I was very excited to be going and couldn't wait to see what they could do for me.
I was greeted by Jennifer, who couldn't even crack a smile or say nice to meet you. She had a major attitude right from the get go. She showed me the room where the cocktail hour would be, then the deck, and then the football field sized room for my 80-90person reception. I asked if we could add dividers to make the room smaller, she said no. Everything I asked her, she told me no. I said we weren't doing a traditional wedding cake, and she asked me where they would put the table. Not my problem! Every question I asked was answered with a "sigh", eye rolls and a no. At no point was there any "I'll see what we can do for you" or "let me look into that".
I emailed the VP of sales and he backed her up; said that she was just following protocol and showing me what they could do for me, and it wasn't their job to bend to what I wanted. I'm sorry, but if I'm considering spending thousands of dollars at your venue, you should bend a little. Telling a bride that she can't have anything of what she wants, is now how you do business. Best part of his email back to me was that he told me that the HRCC is NOT a wedding venue!!!! They cater to large conventions and he is sorry that my expectations were not met. If you're not a wedding venue, don't waste my time and don't advertise yourselves as such!!
I would never in a million years recommend this place as a reception venue. Jennifer was less than hospitable and I left with tears and feeling deflated. For someone who is the sales manager, she needs a lesson in customer service. Cracking a smile every now and then wouldn't hurt her either.

Spend your hard earned money elsewhere ladies!!!

  • Stayed April 2013, traveled solo
    • 1 of 5 stars Value
    • 1 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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199 people have reviewed this hotel

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (66)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Portuguese first
  • Any
English first
Northampton, Massachusetts
Contributor
12 reviews 12 reviews
7 hotel reviews
Reviews in 8 cities Reviews in 8 cities
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed April 8, 2013

Stayed here the night before the Hyannis Half Marathon. The room was clean but overall this very large hotel is outdated and in need of basic maintenance like paint and new carpets. We stayed in a room far from the front desk and it was quiet. The front desk staff was helpful and friendly. The buffet breakfast offered on race day was good and the restaurant staff was attentive and friendly.

  • Stayed February 2013, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nantucket
Top Contributor
51 reviews 51 reviews
9 hotel reviews
Reviews in 20 cities Reviews in 20 cities
28 helpful votes 28 helpful votes
2 of 5 stars Reviewed March 17, 2013

Service was fine but from the first moment we stepped into our hallway (at the very far end of the property #400s) we were completely discouraged. Dingy, worn carpet just awful. Room was clean, a little more up to date than the hallway. Only saving grace was the bed seemed to be the newest feature in the room. Comfortable with lots of pillows. TV service terrible and bathroom quite dark. Sorry, but I'm heading back to the Courtyard.

Room Tip: Ask for a room on the 1st floor, apparently they've been redone.
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  • Stayed March 2013, traveled with family
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Oxford, Massachusetts
Top Contributor
132 reviews 132 reviews
22 hotel reviews
Reviews in 50 cities Reviews in 50 cities
35 helpful votes 35 helpful votes
5 of 5 stars Reviewed March 8, 2013 via mobile

I stayed for three days with my student council. The rooms were well kept but the vents were very dusty. The staff was accommodating and the hotel is well suited for a conference. The food was good but some meals were blah. The pool is heated and fantastic. Very good experience at this resort.

  • Stayed March 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Maine
Contributor
12 reviews 12 reviews
6 hotel reviews
Reviews in 8 cities Reviews in 8 cities
15 helpful votes 15 helpful votes
1 of 5 stars Reviewed February 26, 2013

My wife and I stayed here the night before running the Hyannis Marathon. The entire hotel had a worn out run down feel to it. The only positive thing I can say is the room was clean. The night before the marathon my wife and I wanted to relax in the room and save our energy. We attempted to watch t.v. but the picture was awful. It looked like someone needed to adjust the antenna. The hotel advertises free wif-fi but it was super slow and kept not working. Why bother advertising free wi-fi if it doesn't work? But the biggest reason for the low rating is that the hotel advertise's late check out on the day of the marathon but the hotel did not honor that promise. The marathon was in cold weather and it was pouring rain. In other words it was miserable out. My wife and I were looking forward to a shower after the race but when we got back to our room our key card wouldn't work. We then walk the very long distance back to the front desk and we got an apology and a new key card. We then walked back to our room and once again the key card wouldn't work. At this point we gave up on getting back into our room (luckily we had packed our stuff and put in our car before the race). We left freezing cold and drenched because we were simply too exhausted to make another walk back to the front desk. To non-marthoners these complaints sound small but I hope marathoners will understand how obnoxious these problems were. Because of the terrible service of this hotel I would recommend running another marathon. This hotel is designated as the host site for the Hyannis Marathon and the start/stop line is right outside but the terrible service outweighs the good location. Skip the marathon. Skip the hotel.

Room Tip: If you are going to stay here and run the Hyannis Marathon request a room near the front desk.
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  • Stayed February 2013, traveled as a couple
    • 1 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Shelburne Falls, Massachusetts
Contributor
14 reviews 14 reviews
6 hotel reviews
Reviews in 10 cities Reviews in 10 cities
9 helpful votes 9 helpful votes
3 of 5 stars Reviewed February 25, 2013

I stayed for 6 nights; third year in a row for a quilt gathering. Rooms are comfortable and the staff accommodating, especially the custodial staff who took care of the huge ballroom we quilted in. It is true, as other reviewers have mentioned, that there is perhaps one security guard at night, and too large an area to cover. Most outside doors appear to be locked after 11:00 pm. So I was careful what I left in my room...
Conference food on Saturday night and Sunday morning was delicious. The restaurant Bogey's, however, I will not be patronizing again. This is the second year in a row that we have had trouble in Bogey's. They can't seem to handle separate checks, which is odd for a hotel that constantly hosts different conferences! In Bogey's the service is slow, and there is never enough staff. The food is good though, but not worth the hassle when there are other food options nearby in Hyannis. (For example, the Olive Garden is very accommodating to our large-ish group.)
We had breakfast at Mulligan's which is nearly hidden behind the piano lounge. Breakfast good and reasonably priced.
Winter winds not kind to this hotel which is obviously better built for summer - snow was blowing in under several outside doors during a brisk snowstorm! But I was never cold in my bedroom. The heaters are noisy, but I dealt with that by turning it off at night, and it heats up quickly as soon as it was turned back on in the morning.

Room Tip: Mid-hallway, away from outside doors. Avoid handicap rooms unless you need one.
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  • Stayed February 2013, traveled with friends
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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South Yarmouth, Massachusetts
Senior Contributor
25 reviews 25 reviews
3 hotel reviews
Reviews in 12 cities Reviews in 12 cities
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed February 14, 2013

My company hosted a luncheon meeting here today and it was great. The food was absolutely delicious and the portions were generous. I had the Alantic cod and it was cooked to perfection. The veggies that came with it were fresh and seasoned beautifully. I heard from others that the chicken dish was equally good. The caesar salad was cold and crisp, just the way I like it. The dessert, an apple tart, was delicious! Prices were reasonable and the staff was helpful, polite and friendly. Jennifer in the event booking office is a pleasure to work with. She made sure all our needs were met and it was an easy process. I would definitely recommend this conference center.

  • Stayed February 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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Additional Information about Resort and Conference Center at Hyannis

Address: 35 Scudder Avenue, Hyannis, MA 02601
Location: United States > Massachusetts > Cape Cod > Hyannis
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Spa Swimming Pool Wheelchair access
Hotel Style:
Ranked #17 of 22 hotels in Hyannis
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Resort and Conference Center at Hyannis 3.5*
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Also Known As:
Resort And Conference Center At Hyannis Hotel Hyannis
Hotel Hyannis
Resort And Conference Center At Hyannis Cape Cod, MA

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