Going to the HRCC was my first time looking at a wedding venue. My family has a history there, so I was very excited to be going and couldn't wait to see what they could do for me.
I was greeted by Jennifer, who couldn't even crack a smile or say nice to meet you. She had a major attitude right from the get go. She showed me the room where the cocktail hour would be, then the deck, and then the football field sized room for my 80-90person reception. I asked if we could add dividers to make the room smaller, she said no. Everything I asked her, she told me no. I said we weren't doing a traditional wedding cake, and she asked me where they would put the table. Not my problem! Every question I asked was answered with a "sigh", eye rolls and a no. At no point was there any "I'll see what we can do for you" or "let me look into that".
I emailed the VP of sales and he backed her up; said that she was just following protocol and showing me what they could do for me, and it wasn't their job to bend to what I wanted. I'm sorry, but if I'm considering spending thousands of dollars at your venue, you should bend a little. Telling a bride that she can't have anything of what she wants, is now how you do business. Best part of his email back to me was that he told me that the HRCC is NOT a wedding venue!!!! They cater to large conventions and he is sorry that my expectations were not met. If you're not a wedding venue, don't waste my time and don't advertise yourselves as such!!
I would never in a million years recommend this place as a reception venue. Jennifer was less than hospitable and I left with tears and feeling deflated. For someone who is the sales manager, she needs a lesson in customer service. Cracking a smile every now and then wouldn't hurt her either.
Spend your hard earned money elsewhere ladies!!!
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- Also Known As:
- Resort And Conference Center At Hyannis Hotel Hyannis
- Hotel Hyannis
- Resort And Conference Center At Hyannis Cape Cod, MA