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“Just amazing !!!” 5 of 5 stars
Review of Holiday Inn Express Hotel & Suites Boston-Marlboro

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Holiday Inn Express Hotel & Suites Boston-Marlboro
2.5 of 5 Hotel   |   121 Coolidge Street, Hudson, MA 01749   |  
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Ranked #1 of 1 Hotels in Hudson
Marlborough, Massachusetts
1 review
1 helpful vote 1 helpful vote
“Just amazing !!!”
5 of 5 stars Reviewed February 17, 2014

I book on average 4 times a month.
It's that good!!!
Reservations are easy & inexpensive. Parking in front & back [foot steps away from the entrance]. Fresh, hot, delicious breakfast every time!
hassle-free check-in. The most genuine greetings upon entrance!
I was just there yesterday and let me tell you, I feel accommodated every single time!
Extra towels
Early check-in, late check-out
laundry machines
vending machines (always stocked with good stuff)
Microwavable meals (frozen and more) *I had the beef, potatoes & carrots...yum, yum !!
Room upgrades
awesome wi-fi
on-site desk top
Housekeeping at your service
What else could one want..???

All in all, if I had to thank one person individually, it would be the front desk lady by the name of "Dee". I feel privileged on the occasions I am accommodated by such a wonderful, genuine individual. For all the times she made me smile, In chaotic snow storms, trying to find something to eat @ 2 in the morning, and the like; I am in the hopes that management relays the message.
Thanks to all of you!!!
JM

Room Tip: 1st floor rooms have the fire place & whirlpool tubs !!!
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  • Stayed February 2014, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Katelyn H, General Manager at Holiday Inn Express Hotel & Suites Boston-Marlboro, responded to this review, February 19, 2014
Julie M, thank you very much for your feedback! I believe you touched upon every aspect of our hotel! Our staff goes above and beyond to make sure each guest thoroughly enjoys their stay. I am thrilled that you have experience this each time you stay with us. I will be sure to share this review with Dee and recognize her for her outstanding job.

Thank you again for your feedback, Julie. We are looking forward to hosting your stay again in the near future!

Warm Regards,
Katelyn Heerde
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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77 reviews from our community

Traveler rating
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    29
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (18)
Date | Rating
  • English first
  • Any
English first
Auckland, New Zealand
Top Contributor
273 reviews 273 reviews
82 hotel reviews
Reviews in 110 cities Reviews in 110 cities
70 helpful votes 70 helpful votes
4 of 5 stars Reviewed February 16, 2014

Although I arrived here at 0100 the staff were alert and attentive. I was recognised as a priority club member and treated well. There was an issue wight he room keys, but it was solved quickly. the room is comfortable and well appointed. the cleanliness is superior. the fitness facility is small but new and clean.

  • Stayed February 2014, traveled solo
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Katelyn H, General Manager at Holiday Inn Express Hotel & Suites Boston-Marlboro, responded to this review, February 17, 2014
Thank you for taking the time to share your experience and for recognizing our service as superior! I am very pleased to hear that thoroughly enjoyed your stay with us. I apologize for the issue with your key card however I am glad that our staff was attentive and fixed the issue immediately. We do hope you to see you again in the near future!

Warm Regards,
Katelyn Heerde
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Cupertino, CA
Senior Contributor
34 reviews 34 reviews
32 hotel reviews
Reviews in 30 cities Reviews in 30 cities
41 helpful votes 41 helpful votes
4 of 5 stars Reviewed February 9, 2014

I recently spent three nights in the Holiday Inn Express on a business trip. The location of the hotel is good; just off of the highway, but far enough away that it's quiet. It's also not far (maybe two miles) from Main street Hudson which has a few good restaurants. I stayed in a corner king room which was quite large and actually had a fireplace (which i didn't use). The towels were kind of small, but adequate. The breakfast was good as well. One strange thing; the fitness center, in the basement, has the lights on a motion sensor. They turned on fine when i went in, but both nights, the lights went out after about 20min on the treadmill (despite my frantic arm waving). Then, after about fifteen more minutes, they turned on again (same thing both nights). Besides the lights, the fitness center was fine; open 24 hours and had two treadmills, one elliptical and one bike. It did feel a little odd going down to the fitness center in the basement; i had a feeling that if i had an accident there, it would have taken quite some time for someone to discover me (especially with the lights out)... All in all, i really enjoyed my stay at the Holiday Inn Express, and i will stay there again next time i travel to Hudson MA.

  • Stayed February 2014, traveled on business
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Katelyn H, General Manager at Holiday Inn Express Hotel & Suites Boston-Marlboro, responded to this review, February 11, 2014
Gbob,

Thank you for sharing your experience! I am very glad you enjoyed your three night stay with us. Our location is ideal for business travelers since we are located just down the street from the center of Hudson. I apologize for the lighting issue in the fitness center. I will be sure to get that adjusted immediately! Again, thank you for your review and we are looking forward to seeing you again in the future!


Warm Regards,
Katelyn Heerde
General Manager
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Ranson, West Virginia
Senior Contributor
40 reviews 40 reviews
4 hotel reviews
Reviews in 14 cities Reviews in 14 cities
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed January 11, 2014

I stayed there for the first time around Thanksgiving. The thing that struck me was when I checked in, the employee saw that I was a member of their rewards club, and proceeded to hand me two bottles of spring water, told me to pick some snacks out of a snack basket, and, brought out a basket and told my kids to pick a toy. The suite I rented was nicely appointed. Breakfast was constantly replenished by friendly staff. Only downside was I requested a rollaway bed, and the one they brought was so uncomfortable that no one could sleep in it. But, when I mentioned this to the front desk, they apologized and said they would not charge me the $15 extra a night for it. Note: This hotel does not have any type of pool. I will stay here again.

  • Stayed November 2013, traveled with family
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Katelyn H, General Manager at Holiday Inn Express Hotel & Suites Boston-Marlboro, responded to this review, January 14, 2014
Mrd71, Thank you for your kind words! I am very glad that you had a wonderful check in experience. IHG Rewards Club members are provided with a complimentary welcome amenity when they arrive at the hotel. It is our way of saying Thank You for your loyalty! Our staff does go above and beyond to make sure we fulfill all expectations of our guests, I am very happy to hear that we did just that for you and your family!

We hope to see you again in the near future!

Warm Regards,
Katelyn Heerde
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Thomaston, Maine
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed September 29, 2013

We chose this hotel via hotwire while driving back NYC to Maine, being that this was for business, we were hoping to find a nice comforatable place in our budget and we were so fortunate to have found this place! I booked it while we were driving, and paid 60, being that we checked in a 11 PM. The hotel was filled with children for a convention it seemed and we were amazed by the customer service, who was bombarded by requests while we were even checking in. I felt so bad to ask if we could have a king size instead of a double, and she was incredibly kind and accomodating dispite the hectic atmosphere. Our room was incredibly comfortable, it was difficult to leave! The breakfast was great, we hardly noticed the amount of kids running around because of the level of cleanliness and service this hotel provided. We were incredibly fortunate to have found this place. The price was perfect- around 60 bucks- we are grateful this place! Luck probably won't be on our side for the price, sinc it was hot wire, but we did luck out on this one.

Room Tip: 3rd floor!
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  • Stayed September 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Katelyn H, General Manager at Holiday Inn Express Hotel & Suites Boston-Marlboro, responded to this review, April 14, 2014
Hockeymamax4,
Thank you for your feedback and for recognizing our hardworking staff! We are very glad that you were pleased with your entire stay. If your travels bring you back to the Hudson area we do hope you choose to stay again!

Warm Regards,
Katelyn Heerde
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Clifton, New Jersey
Top Contributor
98 reviews 98 reviews
24 hotel reviews
Reviews in 38 cities Reviews in 38 cities
52 helpful votes 52 helpful votes
4 of 5 stars Reviewed September 20, 2013

I am normally not a huge fan of the Holiday Inn hotel chain (prefer something a little more upscale) but needed somewhere to sleep for a night while in the middle of a roadtrip and this place was a nice option and a great value for the money. Through Hotwire, I got a room for $50 and it was clean and comfortable - just what I needed. The rate included a free breakfast buffet in the morning - again, not spectacular, but a really nice gesture, lots to choose from so that you can find something you like even if its just grabbing a quick coffee, and included in an already very cheap rate. Staff was friendly. Parking was free. Overall, it served the purpose it was intended to an then some.

  • Stayed September 2013, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Katelyn H, General Manager at Holiday Inn Express Hotel & Suites Boston-Marlboro, responded to this review, September 26, 2013
KKolodz, Thank you for your review! We are thrilled that you enjoyed your stay with us! Our location makes us ideal for those passing through for a night or two. We have a magnificent housekeeping staff who ensures that our guestrooms are clean and comfortable for all! Our Express Start Breakfast is a great option or those looking to have a sit down meal or something quick on the go! If your travels ever bring you our way again we hope you chose to stay with us!

Warm Regards,
Katelyn Heerde
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
NYC
Top Contributor
137 reviews 137 reviews
19 hotel reviews
Reviews in 42 cities Reviews in 42 cities
344 helpful votes 344 helpful votes
2 of 5 stars Reviewed September 16, 2013

Though we had made our reservations weeks in advance, it took over twenty minutes for the hotel clerk to verify them and find us a room. The room was tired and run down beyond belief.
The only saving grace about this hotel was that it was close to friends we were visiting and the included breakfast included at least one warm item.

If you're a world traveler and used to 4 star accommodations, this place wouldn't even score on the same chart.

When I informed the manager of the torn curtains, the ripped end chair and banked up end table, she just shrugged her shoulders.

My suggestion, stay some where else.

Room Tip: My humble opinion, Choose another hotel
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  • Stayed June 2013, traveled with family
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Katelyn H, General Manager at Holiday Inn Express Hotel & Suites Boston-Marlboro, responded to this review, September 30, 2013
YodaNyc, thank you for your feedback. I am truly sorry that we did not fulfill your expectations during your past stay with us. I can assure you that we do take all guest feedback very seriously.

Our staff is trained to give our guest the utmost service during their stay. They work very hard to ensure the hotel is clean, up to date and enjoyable for all. I, as General Manager of the property give my direct attention to any compliant that a guest may have to be sure that they are completely satisfied with their stay.



Our Express Start Breakfast does include a variety of options including our signature Cinnamon Rolls and Pancake Machine. We also offer our guests 4 additional hot items including eggs, omletes, bacon and sausage; along with cereal, pastries, bagels and several other cold items.


Once again, thank you for your review and I am sorry that you were not completely satisfied with your stay. If you would like to discuss this personally please feel free to send me a personal message.


Warm Regards,
Katelyn Heerde
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Holiday Inn Express Hotel & Suites Boston-Marlboro

Address: 121 Coolidge Street, Hudson, MA 01749
Phone Number:
Location: United States > Massachusetts > Hudson
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Wheelchair access
Hotel Style:
Ranked #1 of 1 Hotels in Hudson
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Holiday Inn Express Hotel & Suites Boston-Marlboro 2.5*
Number of rooms: 69
Official Description (provided by the hotel):
Come join us at the Holiday Inn Express in Hudson, built with every traveler in mind. From the corporate traveler to the family out on a little getaway, our many services and amenities delight all of our guests. Located just minutes from I-495, I-290 and the Massachusetts Turnpike, you will find something for everyone. Settled in central Massachusetts, not far from Boston, Worcester or Framingham, you can enjoy old-fashioned New England hospitality without missing out on the high-tech needs of today's world. The Holiday Inn Express Boston Marlboro provides top notch accommodations to an abundance of local corporate giants. Intel, HP, Boston Scientific, Lucent Technologies, IBM, Raytheon, & Fidelity Investments are all within a ten minute drive.Our hotel is also located among some of the finest golf courses in New England. From the International Golf Club to Charter Oaks Country Club, we have a course to fit just about everyone's taste and skill level. In just minutes from our front door, you can enjoy shopping at the Solomon Pond Mall, or you can catch a movie at a nearby Regal Cinemas with stadium seating. You will also find yourself just a short drive from Gillette Stadium, DCU Center as well as the New England Sports Center. Our hotel is a 100% smoke free facility. ... more   less 
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Also Known As:
Holiday Inn Express Hotel And Suites Boston-Marlboro
Holiday Inn Hudson
Hudson Holiday Inn

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