First off let me say that we had a wonderful time at this resort. It is clearly a cut above the other locations on the cape. With that said, you pay handsomely for the privilege of staying in the best.
A few months back my husband and I chose to spend our anniversary in Boston and Cape Cod. We booked 4 nights in a Premiere Water View room. The room was enchanting. A bottle of red wine along with a cheese and fruit plate were placed in the room with a welcoming card. The room had 2 queen size beds, floor to ceiling, wall to wall sliding glass walkout to a stone patio, equipped with a small table, 2 chairs, 2 plush loungers, an umbrella and the pièce de résistance being our own private gas fireplace. Wall to wall California shutters covered the large windows when we wanted privacy. All this overlooking the serenity of Pleasant Bay. A perfect spot to celebrate a romantic holiday. However there were a few problems. The fireplace didn't work! We called the front desk and they sent a maintenance man over who said it may not be able to be fixed at all, but they wouldn't know till the next day. We were offered to change our room the next day. So I did not unpack and we lived out of our suitcases. As compensation for our inconvenience we were offered dinner at the resort's restaurant Twenty-Eight Atlantic, the only 4 star restaurant on The Cape. The food was superb and the service impeccable. We returned to the room and were ready to relax after a very long day of driving and we were greeted by the couple in the next room having a conversation. We could hear everything they were saying very clearly. At first we laughed, but after a short while it wasn't so funny anymore, especially when they sang a duet of happy birthday at 6:00 a.m. the following morning! The walls are paper thin and we heard everything and I mean EVERYTHING!
The next morning before we headed out to explore the area for the day we stopped at the front desk to inquire about the new room. The lady at the front said it was ready so we went to check it out. It was an inferior room, with the front facing a walkway then the water and the side was on the parking lot. We went back and informed the gentleman at the desk, Kevin, that we would not be accepting that room, that we wanted either a better or equal room to the one we have or to have someone fix the fireplace and we would be happy to stay in the room we were already in. Kevin called us in a couple of hours to inform us that the fireplace was fixed. If only that were true. It was sort of fixed. We had to call maintenance again and although the clogged gas vents were fixed, the pilot light was not, so he lit it manually using a lighter. So we figured we would manage like that as well. So we had to light our own fire every night, sort of like camping for the price of $665 per night (taxes in).
Now for the good stuff. The resort is beautifully maintained. The flowers are exquisite and the grounds luxurious. The staff is very friendly, from Ryan who drove us to our room in the golf cart, to the maintenance fellow, to the wait staff at Twenty-Eight Atlantic, all professional and courteous. The pool is salt water and heated even though we were there in October, the hot tub was great as was the fire pit by the pool. The outdoor bar was open and although I know the resort was busy, I didn't see that many people. There is an automatic 18% gratuity put on everything, so there is no need to tip extra unless of course you choose to.
The "golf" part of the resort is a little deceiving as there is no golf course at this resort, however you are permitted to play at the Cape Cod National Golf Club which is a private club that is open to the guests of Wequassett. Being a guest at the resort does not however allow for any discount for playing there. In October the cost of 18 holes was $170.
All in all, we had a lovely holiday and I would definitely return however now that we know the lay of the land at Wequassett I can honestly say that not all rooms are created equal! I would stay in the same room we had even though it was at the other end of the resort from the restaurants and pool area. It is private and there is no walkway in front. We would definitely return to this paradise on Cape Cod.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Thank you again for your review. I appreciate you taking the time to speak with me to personally discuss your feedback.
Report response as inappropriate
I was delighted that you enjoyed the resort and its grounds, service and food, however, it was disappointing to learn of the challenges you experienced with your guest room.
I have taken the opportunity to review your concerns with our team. Please do not hesitate to contact me directly at 508-430-3024 should you return to the resort for a future visit. We look forward to welcoming you back and to a more memorable guest experience.
Josette C. Willis
Director of Quality Assurance
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.