We chose this resort because it appeared to be the best in the area. The restaurant and tavern are fantastic - good food and excellent service. the waterside setting of the resort is lovely and nearby Chatham is charming. There's a nice outdoor bar and swimming pool beside the bay, but the sunlounger cushions are left out in all weathers and consequently look grubby and unappealing. The Outer Grill has been closed for a private function for the duration of our stay. The housekeeper has been excellent, although on wiping a spillage from the floor, we became aware that it was filthy!
We're staying in a garden room on the ground floor. Be warned: if that's all that is on offer, do not come here but stay elsewhere. The air conditioning unit is horrendously noisy. In addition, as I write this, we can no longer hear each other's conversation or the tv because someone in the upstairs room is using their bath/shower. When these calamatous noises first occurred, we called for the engineer because we thought there was a plumbing problem and also that the AC unit was on its way out but, from his reaction, we gathered that what we were hearing was the Wequassett norm! We hear every footstep the other occupiers take and, joy of joys, last night we were awoken at 2.30am by someone in the room next door arriving back from a bar, vocalising loudly and then, even louder, vomiting until about 4am. Obviously, guests' behaviour isn't the responsibility of the resort but, because the walls are clearly wafer-thin, it felt like we were in the room with him. We twice requested a room move if it were possible, but nothing happened (which may be due the resort being busy over the holiday weekend). The poor accommodation has completely overshadowed the positives of this resort - it has felt more like an endurance test and has spoilt our first, and probably now only, visit to Cape Cod. I notice that other guests who've made similar complaints have been asked to contact management to discuss what renovations might be done. All the resort staff need to do is stay in their own accommodation - no discussion required!