The First Word: My Partner and I are an older couple, and we stayed using RCI points. We both rate this resort four stars out of five. The units are very nice, and the resort staff are friendly and polite. Even so, the resort (VVB for short) does have issues to be considered.
The Final Word: We strongly recommend VVB to anyone going to the Berkshires. It is an excellent place, but many of the issues mentioned in other reviews are real.
The Good Stuff: (1) VVB units are spacious, nicely appointed, clean, and usually easily accessible. The kitchen is well appointed; you could cook full dinners in it. (2) The Hancock area is relatively remote, and VVB might the best resort facility within ten miles. (3) There are many cultural and natural attractions within forty-five minutes' drive. VVB is a good central location between Williamstown, North Adams, Stockbridge, and Lenox. (4) No restaurants within walking distance, but the John Harvard Tavern and the Old Forge Restaurant are both excellent.
The Bad Stuff: Some of these issues are correctable if the management so desires; none are truly serious. Listed in order of importance to me: (1) VVB has no restaurant, no cafeteria, no breakfast (except a coffee pot in the lobby), no gift shop. If you can drive five miles, you can correct this. But this is really inexcusable. They do have some space to build. (2) The area is steep hilly, and units are scattered over a half-mile or so. People with walking difficulties might have trouble getting around. (3) If you do ask for a special unit, make sure the hotel staff knows about it. Our experience was that there seems to be a disconnect between reservations, room maintenance, and the front desk. (4) You must drive everywhere. Local folks talk in a manner similar to Arizona: "Across the street" is a mile away. "Just down the road" is five miles. "A little way off" is ten to fifteen miles. (5) You must pay for Wi-Fi, and pay more for "Good Wi-Fi", whatever that is. Why do many inexpensive places provide free Wi-Fi, but so many upscale residences charge? This is price gouging, and it ultimately makes me distrust VVB management. (6) For City Folks, accept the fact that there is no cable TV.
Down-slope second floor rooms usually have a good east or west view. Rooms near the Lobby Building...
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
We appreciate your comments are thankful that you recognize the value we offer our guests. We’re sorry that all of your expectations were not met during your stay. It is understand that travelers expect services comparable to what they find at home, but with the technology of hotspots, unlimited data plans, etc. many of our guests do not place in-room internet service as a priority amenity. Therefore the resort strives to be frugal with our timeshare owner’s association and charges for the convenience of internet in the private rooms. Complimentary computer service is available in the Clubhouse at the resort. We’re always striving to provide the best vacation experience for our travelers and appreciate when a guest takes the time to write about their time with us. Thank you again for sharing and we hope that we may welcome you back to The Berkshires on your next vacation.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.