We stayed at the Bentley Brook for the second time this year during the busy President's Week. We rented from the same owner and were pleased with the room. Disappointed we didn't get a mountain view again this year but as they say, no promises. The rooms are spacious and our family of 4 stayed with a family of 2 with no problems. Great place for older kids to walk to the pool and ski areas on their own.
I was really disappointed by the timeshare staff. I was invited, and given a written confirmation, to attend a timeshare presentation and was actually interested, since it's our second year staying and we like their other properties. I rushed around to drop off kids and gave up a morning of skiing only to be told the group was full, and then was given a runaround about how I couldn't go without my spouse (no spouse here, not any of their business.) Very unprofessional and discriminatory behavior and they invited me in the first place. Then I heard they treated other guests similarly, and gave some of them incentives anyway when threatened. So my advice is to stay away from them.
The front office staff is very accommodating, John Harvard's and the Country Store are reasonable and the ski runs are very well groomed and chair lifts well managed. We had some good ski instructors, especially Susan, at the ski school.
- Also Known As:
- Wyndham At Bentley Brook Hotel Hancock
- Wyndham At Bentley Brook Hotel
- Wyndham Hotel Hancock
- Bentley Brook
- At Bentley Brook Wyndham
- Wyndham At Bentley Brook Berkshires, MA - Hancock
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