I had to stay here after the motel I typically stay at in Amherst was completely booked due to Parents' Weekend at a local university. While I am generally a fan of Comfort Inns and find this chain to be reliable but still affordable, I would not choose to come back to this location. Unfortunately, reasonable accommodations in the area are scarce, so one has a pretty limited set of choices for lodgings.
The rooms are clean and furnishings and linens are in excellent condition. Front desk staff is friendly and helpful. The breakfast offerings were not gourmet, but I was happy with my eggs, sausage and coffee to sustain me through a morning meeting. I did not try the pool, but it certainly looked enticing!
Unfortunately, the building's structure seems rather flimsy. My room was on the ground floor and I could hear every footstep above me. My upstairs neighbor may have been one of those "heavy walkers" as each footstep seemed to shake the walls. I live in an apartment building, so I know that good construction and insulation can neutralize vibrations between floors.
Also, this motel accepts pets, which I guess is good if you are traveling with pet, but not so enjoyable for fellow motel occupants who have to listen to a barking dog at 10 pm. I felt like I was in an episode of the Beverly Hillbillies. The noise factor really detracted from my stay, and for $125/night with my discount, just isn't worth it.
One positive aspect is that it is just down the street from an excellent Vietnamese restaurant. There are a few decent restaurants in the area, but Russell Street is not pedestrian friendly and I felt like I was taking my life into my hands to simply cross the road.
Ask for a room on the second floor.
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Thank you for choosing the Comfort Inn for your October visit to the Hadley/Amherst area. We appreciate you taking the time to provide us with feedback regarding your stay. First off I am very happy to hear that you were satisfied with our staff, room cleanliness, breakfast, and swimming pool. We work very hard to make our guests experiences as enjoyable as possible and to make sure their stay is memorable for the positive reasons only. That is why it is very dissapointing to hear that even though your were satisfied with most of our hotel's services, one thing that still stands out from your stay is the noise you had to deal with. I am truly sorry to hear that. As you have mentioned, we are indeed a pet friendly hotel, however as you have probably noticed there are two buildings in our hotel. One of those buildings is pet friendly only, the other one is not. Per request we do always try to satisfy every single demands to the best of our ability and if you decide to give us another chance in the future we would be happy to make sure your room is located on the second floor in the non-pet friendly building.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.