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“Comfortable” 4 of 5 stars
Review of Howard Johnson Express Inn - Amherst Hadley

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Howard Johnson Express Inn - Amherst Hadley
2.0 of 5 Hotel   |   401 Russell Street/I-91, I-91 Ex 19 & Rt-9, Hadley, MA 01035   |  
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Ranked #6 of 7 Hotels in Hadley
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326 reviews from our community

Traveler rating
    57
    95
    84
    52
    38
See reviews for
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (28)
Date | Rating
  • English first
  • Spanish first
  • Any
English first
Fairfield, Connecticut
1 review
1 of 5 stars Reviewed May 18, 2014 via mobile

We were there for my daughters graduation weekend and there were no other hotels available. First two days we stayed at a different hotel and to switch for 3rd night ... Or should I say NIGHTMARE !
Room was so outdated. Last update had to be 1970. Sink was stained, room smelled, not even a small fridge. I was afraid to lay my head down or put my bag down. Thank goodness it was our last night there because we didn't NEED to shower.... Which we only had TWO towels for. Furniture was dirty and chipped. The tv was even from 1970!! Extremely overpriced. Oh! The "continental breakfast" was AWFUL!! Couldn't even drink the coffee!
Ho Jo's is a sub standard, disgusting hotel who obviously doesn't give a damn about its appearance or guests. On ck out day at 10:30 am the housekeeper was knocking on our door despite the DO NOT DISTURB sign posted!! Omg what a mistake!!! DO NOT STAY HERE!! PLAN MONTHS IN ADVANCE FOR YOUR EVENT!! Sorry, wish I had something better to say

  • Stayed May 2014
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 2 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Maylin C, Front Office Manager at Howard Johnson Express Inn - Amherst Hadley, responded to this review, May 22, 2014
Thank you for reviewing your stay. I am sorry that our style of hotel did not suit your needs. Cleanliness and excellent service are something we strive for and it upsets me that you feel we did not meet those expectations. I hope you will consider giving us another chance in the future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Howard Johnson Express Inn - Amherst Hadley

Address: 401 Russell Street/I-91, I-91 Ex 19 & Rt-9, Hadley, MA 01035
Phone Number:
Location: United States > Massachusetts > Hampshire County > Hadley
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Swimming Pool Wheelchair access
Hotel Style:
Ranked #6 of 7 Hotels in Hadley
Price Range (Based on Average Rates): $
Hotel Class:2 star — Howard Johnson Express Inn - Amherst Hadley 2*
Number of rooms: 100
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Also Known As:
Howard Johnson Express Hotel Hadley
Howard Johnson Hadley
Hadley Howard Johnson

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