While I appreciate the finer amenities of a good hotel - poofy comforters, blackout drapes, tasteful art, yummy room service - the bottom line for me is decent internet. I'd rather sleep on the floor and have a solid signal, than sleep in a 4 poster bed with 20 color-coordinated pillows and a hand-carved headboard -- and be without internet. I need high speed internet for my semi-serious hobby of raiding in massive multiplayer online games; my husband needs the same, and my son needs it for maintaining his winning streak in online strategy games.
At this hotel, internet was great (<50 ms lag) until folks started logging on in the evening. The hotel's bandwidth cap was reached about 8 pm, at which point, everyone and everything crashed, and stayed that way.. My (virtual) teammates were killed as me, their healer, disconnected repeatedly and had enormous lag spikes.. My husband was thrown out of his game. My son, who had paid an entry fee to an online competition and was winning, had to leave the competition. None of us could recover. Once the bandwidth cap is reached, Bluestreak (the hotel's internet provider) doesn't allow further people to log on (which in general is a service to those already online, but still is infuriating to those who can't get online or who were kicked off).. We knew the risks of trying to actually use hotel internet - it's often just terrible - but were hoping against hope that this particular hotel had managed to outpace the usual dreadful internet delivery problems hotels have.
My ongoing small service to the online community is to write reviews about hotel internet and try to suggest to hotels that they increase their bandwidth and get a decent signal - nothing elaborate, just something approaching what you'd get in terms of reliability and speed if you were at home using DSL or cable. So, in this case I did talk to the hotel front desk, and they said they'd gotten permission to upgrade the internet (yay!), but how soon and how much were rather nebulous. By the way, their router placement was fine (many bars); it was just the overall bandwidth that was the major issue (continually disconnecting, or no ability to log on at all)..
Here's hoping the hotel management fixes this problem, because otherwise, this was a very nice hotel. Beautiful 2 room suites, capable staff, insanely good location if you're touring the Amherst-area colleges (as we were).
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Thank you so much for your comments. We are on the last leg of our Internet improvement strategy. We have installed fiber optic, 30mg up 30 mg down pipeline. The hardware needed to carry such a large bandwidth is slated for install during the month of April. We are very aware of the importance of uninterrupted Wifi through out the hotel,. I'm happy to report that thru feedback from our guests such as yourself, we will have the best network in the region in a matter of weeks.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.