My mother and I stayed at the Holiday Inn Express this past July due to my brother's death, had to travel up to that area. I lived in Amherst for 32 years, so am very familiar with the area. My Uncle who traveled from VA for the funeral also stayed at the same hotel and I cannot think of ONE thing at all that was not just exceptional.
The front desk staff were friendly and very, very accomodating. They offered to go into town (on their lunch hour) to get extra copies of the Daily Hampshire Gazette that my brother's obituary was in -- they picked up 10 copies and didn't even charge for them!
The front desk staff also informed me during my many, many comings and goings that they would be adjusting my bill AND my Uncle's bill and would be giving us a bereavement rate. I never thought to ask for that at booking and never knew one even existed.
All staff went above and beyond and were very compassionate during a very, very difficult time. I would definitely stay at this hotel again. A+++++++++++++++++
- Official Description (provided by the hotel):
- The Holiday Inn Express Hotel & Suites Amherst/Hadley, is located in the Pioneer Valley, conveniently situated near Amherst, Hampshire, Mount Holyoke, Smith College, and the University of Massachusetts. Our 100 rooms include a business class floor and 22 suites. Enjoy complimentary, deluxe 'Smart Start' breakfast, including hot items; wireless high-speed Internet; and use of our indoor pool and fitness room. Explore all our area has to offer and Stay Smart at the Holiday Inn Express Hotel & Suites. ... more less
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- Also Known As:
- Holiday Inn Express Amherst-Hadley Hotel Hadley
- Holiday Inn Express Hadley
- Holiday Inn Hadley
- Hadley Holiday Inn