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“lousy accomodations lousy service no management” 1 of 5 stars
Review of Holiday Inn Express Amherst-Hadley

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Holiday Inn Express Amherst-Hadley
2.5 of 5 Hotel   |   400 Russell Street, Hadley, MA 01035   |  
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Ranked #3 of 7 hotels in Hadley
uncasville
1 review
“lousy accomodations lousy service no management”
1 of 5 stars Reviewed October 6, 2013

a horrible loud water drip outside our room made sleep only possible when we masked the noise by leaving the television on . we finally notified the front desk and requested that they come to our room to witness the situation first hand. they chose not to and was told that resolution was not available since a manager was not available on sundays and could not be addressed until Monday or Tuesday. called the service line and was told the same thing by the customer service rep. it was so bad that we departed the hotel prior to taking advantage of the complementary breakfast so we could find someplace to get some sleep. it's absolutely inconceivable to me that a manager could not resolve the situation for either a refund or an alternative room so we could get a couple hours of sleep. I told the person at the desk that I couldn't believe that this problem wasn't reported previously and the response I received was that there had been little rain lately.

Room Tip: stay somewhere else
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  • Stayed October 2013, traveled with family
    • 1 of 5 stars Value
    • 1 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Alexandrea W, Front Office Manager at Holiday Inn Express Amherst-Hadley, responded to this review, October 7, 2013
Dear Timothee2013,

We do sincerely apologize that you did not experience a restful night’s sleep while staying with us. I do know my general manager was on property around 7:30am to resolve technical issues. We apologize that we missed speaking with you before your departure. It is greatly appreciated that you brought this our attention. If you would be so kind to contact us directly at holidayinngm@hhgmail.com or by calling me directly at 413-582-0002 I would love to hear from you to better understand what transpired to further educate our staff and enhance our services.
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123 people have reviewed this hotel

Traveler rating
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (20)
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English first
Tucson, Arizona
Contributor
19 reviews 19 reviews
4 hotel reviews
Reviews in 10 cities Reviews in 10 cities
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed September 29, 2013

I had my wedding at The Lord Jeffery Inn, so I chose the Holiday Inn Express as the hotel for my wedding party and wedding guests since the Inn is pricey. The location is very close to the campus area- less than a 5 minute drive. There is a Target and Walmart near the hotel too so we did not have to travel far for the items we forgot to pack!

The hotel seems to be new and it is very well kept. The beds were very comfortable and the rooms a descent size. The showers are sparkling white and the water pressure is good. It's always nice to have a shower that doesn't look like hundreds of people have used it before you.

The service is amazing. Everyone was extremely friendly and helpful. My bridesmaids and I were placed in two rooms with an adjoining door so we could easily be in either room.

The breakfast is pretty good for a free one. I was pleasantly surprised by the quality of the coffee as well. The had bananas and apples for fruit,Yoplait yogurt, eggs, sausage, and bagels, among other food items.

Our stay was very pleasant and I would stay here again if in the area!

  • Stayed August 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Alexandrea W, Front Office Manager at Holiday Inn Express Amherst-Hadley, responded to this review, October 7, 2013
Dear Pinkblink,

We were so happy that you made the Holiday Inn Express and Suites your choice for your overnight guests who were coming into town for your special day. We are so pleased to hear that the staff could assist you and that you enjoyed your room as well. We greatly appreciate the kind words and do hope to see you again if you are back in the area. Congratulations and best wishes!
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Dartmouth, MA
Top Contributor
197 reviews 197 reviews
60 hotel reviews
Reviews in 95 cities Reviews in 95 cities
115 helpful votes 115 helpful votes
5 of 5 stars Reviewed September 24, 2013

Another road trip, another Holiday Inn Express. We stay at this chain because we rely on it to deliver comfortable, clean rooms, friendly staff, and a good breakfast. This Holiday Inn Express met our (high) expectations and delivered the consistent quality we have come to expect from this chain. The room was very nice, although the air conditioning system was on the noisy side. I managed a good night's sleep anyway, and that's what matters. The front desk staff was very friendly and helpful. The breakfast room was spacious, and the selection varied and plentiful. This hotel is closer to downtown Amherst than downtown Hadley, and we drove the short distance into Amherst for dinner which was very convenient.

  • Stayed September 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Alexandrea W, Front Office Manager at Holiday Inn Express Amherst-Hadley, responded to this review, October 7, 2013
Dear 65Wagonaire,

Thank you for choosing the Holiday Inn Express and Suites in the Amherst-Hadley area. The staff was elated to hear that you enjoyed the amenities that the hotel has to offer including our complimentary deluxe breakfast. We were also pleased to hear that you did receive a good night’s sleep and the front desk could help you during your stay. We do hope to see you again if you’re traveling to this area!
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Easton, Connecticut
Senior Contributor
24 reviews 24 reviews
7 hotel reviews
Reviews in 18 cities Reviews in 18 cities
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed September 7, 2013 via mobile

If you are scouting Universities for family members, good hotel to stay at. Clean, central to good restaurants and accessible to interstate highways. Good breakfast for these kind of trips for all family members. Rooms are large enough to fit a family of 4 for overnight stays and beds are very comfortable. Summary, good priced, comfortable stay, central to interstate highway and restaurants.

Stayed September 2013, traveled with family
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Alexandrea W, Front Office Manager at Holiday Inn Express Amherst-Hadley, responded to this review, September 14, 2013
Dear EdgarH47,

We are so pleased you choose to stay with us while scouting out the nearby colleges. Thank you so much for your kind words and we are happy you enjoyed your stay. We hope to see you again if your in the area.
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Basking Ridge, New Jersey
Senior Contributor
35 reviews 35 reviews
33 hotel reviews
Reviews in 24 cities Reviews in 24 cities
26 helpful votes 26 helpful votes
4 of 5 stars Reviewed September 2, 2013

I stayed here one night with two of my sons, one who attends a nearby prep school. This hotel was recently remodeled. Free breakfast buffet. Friendly staff. Nothing fancy, but safe and clean. Very close into downtown Amherst. We used pool, which probably could use a makeover, but it was fine. I would stay again.

  • Stayed September 2013, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Alexandrea W, Front Office Manager at Holiday Inn Express Amherst-Hadley, responded to this review, September 6, 2013
Dear NJBetsy,

We would are so elated that you choose the Holiday Inn Express and Suites for your recent stay. The staff was pleased to hear that you found the hotel comfortable and you enjoyed the amenities we have to offer. We do hope to see you again when traveling to the area!
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florida
Top Contributor
75 reviews 75 reviews
16 hotel reviews
Reviews in 33 cities Reviews in 33 cities
20 helpful votes 20 helpful votes
4 of 5 stars Reviewed August 31, 2013

Stayed here for 5 nights while getting our daughter settled at college. Hotel was clean, nice beds, good breakfast selections for free. The only suggestion would be to ask for a room near the elevator. We were on the 3rd floor and the way the elevator is set up (at one end of the hallway), we had such a long walk to our room. Tired after a long day and pulling suitcases. The other con is the entrance to the hotel is difficult to find. Plus every time we headed to the college, we had to backtrack to get to the main road. Other than these things, it was fine. The people at the desk were very nice and the hotel computer was always available. My daughter did have to wait to use the workout room because it is very small.

Room Tip: Ask for a room near the elevator - otherwise you will have a long walk to your room.
See more room tips
  • Stayed August 2013, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Alexandrea W, Front Office Manager at Holiday Inn Express Amherst-Hadley, responded to this review, September 6, 2013
Dear Floridaforever09,

Thank you for choosing the Holiday Inn Express as your hotel of choice while in the Amherst-Hadley area. We are so glad that you enjoyed your stay with us. When you stay with us again the front desk would be more than happy to put a request on your reservation that you would prefer to be closer to the elevator to make your stay more comfortable. We do look forward to seeing you in the future when your the in the area!
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New York
Contributor
13 reviews 13 reviews
10 hotel reviews
Reviews in 7 cities Reviews in 7 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed August 27, 2013

Great experience staying here, the check-in experience was fantastic with friendly & professional staff. The room was clean, the bed comfortable and the air conditioning reasonably quiet. It was a personal trip that was very tiring the room & bed were great, as were the bath products. I had to do some work in the morning and the internet was fast with good cellular coverage. This isn't a complaint but breakfast was average. Would definitely stay here again when in Amherst!!

  • Stayed August 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Alexandrea W, Front Office Manager at Holiday Inn Express Amherst-Hadley, responded to this review, August 31, 2013
Dear Jetblue32,

We are so elated to hear that you enjoyed your stay while in the Amherst-Hadley area. Thank you for such a kind review and choosing us to stay with. The staff was so delighted to hear that they could assist you and you found the room comfortable. We do hope to see you again when you come into town!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about Holiday Inn Express Amherst-Hadley

Address: 400 Russell Street, Hadley, MA 01035
Phone Number:
Location: United States > Massachusetts > Hampshire County > Hadley
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Swimming Pool Wheelchair access
Hotel Style:
Ranked #3 of 7 hotels in Hadley
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Holiday Inn Express Amherst-Hadley 2.5*
Official Description (provided by the hotel):
The Holiday Inn Express Hotel & Suites Amherst/Hadley, is located in the Pioneer Valley, conveniently situated near Amherst, Hampshire, Mount Holyoke, Smith College, and the University of Massachusetts. Our 100 rooms include a business class floor and 22 suites. Enjoy complimentary, deluxe 'Smart Start' breakfast, including hot items; wireless high-speed Internet; and use of our indoor pool and fitness room. Explore all our area has to offer and Stay Smart at the Holiday Inn Express Hotel & Suites. ... more   less 
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Also Known As:
Holiday Inn Express Amherst-Hadley Hotel Hadley
Holiday Inn Express Hadley
Holiday Inn Hadley
Hadley Holiday Inn

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