a horrible loud water drip outside our room made sleep only possible when we masked the noise by leaving the television on . we finally notified the front desk and requested that they come to our room to witness the situation first hand. they chose not to and was told that resolution was not available since a manager was not available on sundays and could not be addressed until Monday or Tuesday. called the service line and was told the same thing by the customer service rep. it was so bad that we departed the hotel prior to taking advantage of the complementary breakfast so we could find someplace to get some sleep. it's absolutely inconceivable to me that a manager could not resolve the situation for either a refund or an alternative room so we could get a couple hours of sleep. I told the person at the desk that I couldn't believe that this problem wasn't reported previously and the response I received was that there had been little rain lately.
- Official Description (provided by the hotel):
- The Holiday Inn Express Hotel & Suites Amherst/Hadley, is located in the Pioneer Valley, conveniently situated near Amherst, Hampshire, Mount Holyoke, Smith College, and the University of Massachusetts. Our 100 rooms include a business class floor and 22 suites. Enjoy complimentary, deluxe 'Smart Start' breakfast, including hot items; wireless high-speed Internet; and use of our indoor pool and fitness room. Explore all our area has to offer and Stay Smart at the Holiday Inn Express Hotel & Suites. ... more less
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- Also Known As:
- Holiday Inn Express Amherst-Hadley Hotel Hadley
- Holiday Inn Express Hadley
- Holiday Inn Hadley
- Hadley Holiday Inn