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“Good food but unprofessional” 3 of 5 stars
Review of SIAM Square

SIAM Square
290 Main St, Great Barrington, MA 01230-1607
413-644-9119
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Cuisines: Thai
Restaurant details
Top Contributor
106 reviews 106 reviews
64 restaurant reviews
Reviews in 25 cities Reviews in 25 cities
40 helpful votes 40 helpful votes
“Good food but unprofessional”
3 of 5 stars Reviewed February 18, 2013

We ate here on President's day and it is possible they did not expect to be as busy as they were, since they were badly understaffed. Although the owner and her daughter were pleasant enough, they did not communicate much at all. I had just ordered two appetizers, which came fairly quickly, but the others at the table waited and waited, and we couldn't tell whether the kitchen was way behind or they thought my appetizers were for the table -- even though I had ordered no large entree. To compound things, the servers were not good about looking around so you could catch their attention. Instead they were busy clearing tables and setting up for later, and the only way to get hold of them was to be somewhat rude about it. Eventually the food came, and it was actually quite good -- not great, but certainly very tasty. Although I might normally just chalk this up to them not expecting so much business that day, the servers' habit of not looking up is a bad sign in any case. I also noticed that some other folks who came in and seemed to be regulars went and got their own menus, so probably our experience was more or less typical. Too bad, because the food would have been much more enjoyable without the stress created by unprofessional service.

  • Visited February 2013
    • 3 of 5 stars Value
    • 3 of 5 stars Atmosphere
    • 2 of 5 stars Service
    • 4 of 5 stars Food
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37 reviews from our community

72% Recommend
    14
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    6
    1
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Rating summary
    Food
    Service
    Value
    Atmosphere
Date | Rating
  • English first
  • Any
English first
Pittsfield, Massachusetts
Contributor
20 reviews 20 reviews
10 restaurant reviews
Reviews in 11 cities Reviews in 11 cities
13 helpful votes 13 helpful votes
“Delicious Thai cuisine”
5 of 5 stars Reviewed February 16, 2013

I am so grateful to have Siam square in the Berkshires. I am a huge fan of Thai in general, but this place really does a great job, has reasonable prices and friendly service. Specially recommended: Spicy Eggplant and Mango Curry.

Visited January 2013
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Stony Brook
Senior Reviewer
8 reviews 8 reviews
5 restaurant reviews
4 helpful votes 4 helpful votes
“Good Thai food, wonderful staff....”
4 of 5 stars Reviewed January 27, 2013 via mobile

Have eaten here a few times as we come to Great Barrington often to ski. The food is solid Thai fare and the portions are generous without being ridiculous. The staff is very attentive and our kids, six and nine, really enjoyed dinner. They are able to make a few dishes with a little less spice so our little one could enjoy a bit more variety.

    • 4 of 5 stars Value
    • 5 of 5 stars Atmosphere
    • 5 of 5 stars Service
    • 4 of 5 stars Food
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Taghkanic, New York
Senior Contributor
45 reviews 45 reviews
26 restaurant reviews
Reviews in 23 cities Reviews in 23 cities
23 helpful votes 23 helpful votes
“Above average”
4 of 5 stars Reviewed January 13, 2013 via mobile

We frequent this place and have found all that we have ordered to be consistently VERY GOOD


The ambience is nothing more than OK.

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Milford, Connecticut
Senior Contributor
32 reviews 32 reviews
17 restaurant reviews
Reviews in 22 cities Reviews in 22 cities
13 helpful votes 13 helpful votes
“Tasty Thai restaurant - a real treat for a small town”
4 of 5 stars Reviewed January 1, 2013

Chicken Madness was served with chopped chicken, basil, garlic and chili. It was spicy but not over powering - and not like anything we have had elsewhere.

The pad Thai was predictable. It came with 2 shrimp and more tofu.

We also ordered a salad that came with a sliced boil egg, tofu, shredded carrot and iceberg lettuce. The peanut sauce made all the difference.

    • 4 of 5 stars Value
    • 4 of 5 stars Atmosphere
    • 4 of 5 stars Service
    • 4 of 5 stars Food
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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