On Saturday February 11, 2012 at Approximately 8:30 PM I called Shiro Sushi and Hibachi in Great Barrington, Ma. to ask what time we would be able to be served til. I was told 10:30 PM but, it could be 10:00 PM if it was slow.
We arrived just prior to 10:00 PM to find that the Hibachi section was closed and there was no Hibachi Chef available. We were told that the same dinners could be cooked in the kitchen. We were seated. There was no one else in the Restaurant.
I ordered a Coke, no ice with a lemon. It was completely flat. I did not mention it or complain at this time. We ordered a Sushi/Roll platter. It was good We ordered a Hibachi Lobster and a Hibachi Sirloin Steak. When our food arrived we got a Hibachi Shrimp and a Hibachi Shrimp and Lobster. I immediately told the waiter that this was NOT what we had ordered. He was dumbfounded. By now it was approximately 10:30 PM. The waiter did not offer to correct our order. I asked the waiter that if we accepted the wrong meals could they only charge us for one? He said the owner would only approve of a 10% discount. I told him we would not pay 90% for something we did NOT order and did NOT want. I told him I wanted to speak to the owner or manager. He walked away and we just sat there looking at the incorrect order brought to us. We did NOT eat it at this point. He returned and told us he would only charge us for one meal. We started to eat and a few minutes later the lady who sat us down came over and told us that he was wrong and she would be charging us for both meals. She offered to take the Shrimp off our plates and add the correct items. I asked her if they would be re-making the plate and she said no. I told her she could charge us whatever she wanted but we would not be paying for both meals. I told her if they could not figure this out to call the local police or I would. She walked away and we tried to eat our RUINED dining experience. The waiter or the lady never tried to salvage us as customers and did not come back over to our table. At one point she walked by and mentioned that she did call the police. A few minutes later an officer arrived. He spoke to her and the waiter and then sat down next to us. We explained the situation. After 20 minutes or so we were told that the restaurant agreed to only charge us for one meal. We did not even eat half of our meals due to their mistake and the police being involved. I thought it was a good idea as a last resort to suggest the police get involved as we did not want to leave and have it look like we were trying to not pay for the service/food we ate.
Lastly, I don't think i should have been charged anything for the meals that we did NOT order, only for our Sushi Platter and beverages.
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