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“Excellent place to stay in the Berkshires” 5 of 5 stars
Review of Fairfield Inn & Suites Lenox Great Barrington/Berkshires

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Fairfield Inn & Suites Lenox Great Barrington/Berkshires
2.5 of 5 Hotel   |   249 Stockbridge Rd (Rt 7), Bldg 1, Great Barrington, MA 01230 (Formerly Comfort Inn Great Barrington)   |  
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Stratford
Contributor
19 reviews 19 reviews
4 hotel reviews
Reviews in 8 cities Reviews in 8 cities
7 helpful votes 7 helpful votes
“Excellent place to stay in the Berkshires”
5 of 5 stars Reviewed 2 weeks ago

A centrally located, modern hotel in the heart of the Berkshires. Very friendly, courteous staff. Everything that one would want: pool, game room, excellent breakfasts, work out room, clean, family friendly.

  • Stayed December 2014
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Berkshire_Fairfield, Manager at Fairfield Inn & Suites Lenox Great Barrington/Berkshires, responded to this review, 2 weeks ago
Dear Eileen Z - Thanks for the terrific review of our hotel in the Berkshires! We're thrilled you found everything you needed. Please come back to see us again soon.

Warm Regards,

The Berkshire Fairfield Inn & Suites Team
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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82 reviews from our community

Traveler rating
    50
    23
    5
    3
    1
See reviews for
25
35
2
8
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (18)
Date | Rating
  • English first
  • Any
English first
Monmouth, Maine
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
4 helpful votes 4 helpful votes
2 of 5 stars Reviewed 2 weeks ago

We stayed 1 night due to bad weather. Staff was very friendly and helpful. Our King room was however not at all worth the $199. Sound proofing issues, no charging areas etc. It was clean but too basic for the price. Pool was great hot tub too hot, dangerously too hot. Overall an ok stay probably won't choose this one again though.

Stayed December 2014, traveled on business
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Berkshire_Fairfield, Manager at Fairfield Inn & Suites Lenox Great Barrington/Berkshires, responded to this review, 2 weeks ago
Dear Kitty437 - Thank you for letting us know about your visit to our Fairfield Inn & Suites. We're sorry it didn't live up to your expectations. We set our room rates competitively to the area and strive to provide excellent value. We check the hot tub temperature regularly to be sure it is set to a comfortable temperature and will certainly continue to monitor it. Thanks again for letting us know and we hope you will visit us again.

Warm Regards,

The Berkshire Fairfield Inn & Suites Team
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Washington DC, District of Columbia
Senior Reviewer
8 reviews 8 reviews
8 hotel reviews
Reviews in 8 cities Reviews in 8 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 3 weeks ago

Stayed for Thanksgiving weekend; staff was top notch! Very helpful and very pleasant staff (thanks!). The property was full due to the Holiday and inclement weather; and the staff went out of their way to assist in every way. Rooms are standard: clean, of good size, etc. This is a quiet property, and all Berkshire locations within easy reach. Will stay again!

  • Stayed November 2014, traveled with family
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Berkshire_Fairfield, Manager at Fairfield Inn & Suites Lenox Great Barrington/Berkshires, responded to this review, 2 weeks ago
Dear Thomas K K - thank you for letting us know about your pleasant visit with us over the Thanksgiving holiday. It certainly was a busy one and the staff is terrific. We're glad you recognize the quietness of the hotel and that you enjoyed your visit. Thanks so much for staying with us and we hope to see you again soon.

Warm Regards,

The Berkshire Fairfield Inn & Suites Team
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
High Bridge, New Jersey
Senior Reviewer
10 reviews 10 reviews
3 hotel reviews
Reviews in 2 cities Reviews in 2 cities
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 4 weeks ago

We were pleasantly surprised to see a Marriott property in Great Barrington. Our room looked to have been well- maintained and really nice. The quality lived up to our expectations for a Marriott. We liked the location as it is close to restaurants and ski resorts.

  • Stayed November 2014, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Berkshire_Fairfield, Manager at Fairfield Inn & Suites Lenox Great Barrington/Berkshires, responded to this review, 2 weeks ago
Dear QTOne75 - Thank you for your thoughtful review of the Fairfield Inn & Suites. We're proud to be part of the Marriott family and appreciate your loyalty. Thanks for staying with us and we look forward to seeing you again soon.

Warm Regards,

The Berkshire Fairfield Inn & Suites Team
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Oak Park, Illinois, United States
1 review
4 of 5 stars Reviewed 4 weeks ago

I have spend every Thanksgiving in this hotel for the last few years so I have seen it through a transition. The remodel is great but the staff just outdo themselves to be warm, thoughtful and accommodating. Krystle was working when I checked in early to due a monster snow storm and she saved my cookies in more ways than one. It felt like checking in with family only without the stress.
Thank you!!!

  • Stayed November 2014, traveled with family
    • 4 of 5 stars Location
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Berkshire_Fairfield, Manager at Fairfield Inn & Suites Lenox Great Barrington/Berkshires, responded to this review, 2 weeks ago
Dear Rebecca S - Thanks for returning to the Fairfield Inn & Suites and letting us know about your visit. We love hearing from those who have seen us through the transition from the previous hotel. Thanks for recognizing Krystal as a life saver with the cookies. We appreciate her efforts as well and are so proud of our entire team. Thanks again for sharing your impressions and we look forward to seeing you in the future.

Warm Regards,

The Berkshire Fairfield Inn & Suites Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hampton, New Hampshire
Senior Contributor
33 reviews 33 reviews
Reviews in 15 cities Reviews in 15 cities
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed 4 weeks ago

We stayed here for a night in October and were pleased, overall, with the hotel.

Had a problem with the room's door lock and/or key, so we had spend some time waiting to get a different room after it was determined that the lock's battery was dead! Never heard of that one before.

The night manager personally came with us to our 'new' room to make sure everything was OK with that one.

The room itself was clean and comfortable. No quaint New England decor, just the usual corporate stuff, but it was clean, quiet and comfortable. Perfect for what we wanted and needed for the night.

  • Stayed October 2014, traveled with family
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Berkshire_Fairfield, Manager at Fairfield Inn & Suites Lenox Great Barrington/Berkshires, responded to this review, 2 weeks ago
Dear Marck31 - Thanks for letting us know about your visit to the Fairfield Inn & Suites. So sorry there was a challenge with the door lock but glad we were able to resolve it. The Berkshires is such a beautiful area and we look forward to seeing you again in the future.

Warm Regards,

The Berkshire Fairfield Inn & Suites Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Leicester, United Kingdom
Contributor
20 reviews 20 reviews
7 hotel reviews
Reviews in 11 cities Reviews in 11 cities
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed November 17, 2014

Sadly only had 1 nights stay here but enjoyed every minute our Room was very nice as was all the staff we met and the pool was lovely and warm. I think we will have to stay here again for a while longer.

  • Stayed October 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Berkshire_Fairfield, Manager at Fairfield Inn & Suites Lenox Great Barrington/Berkshires, responded to this review, 2 weeks ago
Dear Alan R - Thanks so much for your wonderful review of our hotel. Hopefully you can return and stay for a longer visit. The Berkshires is a beautiful area to discover.

Warm Regards,

The Berkshire Fairfield Inn & Suites Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Fairfield Inn & Suites Lenox Great Barrington/Berkshires

Address: 249 Stockbridge Rd (Rt 7), Bldg 1, Great Barrington, MA 01230 (Formerly Comfort Inn Great Barrington)
Location: United States > Massachusetts > Berkshires > Great Barrington
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #4 of 8 Hotels in Great Barrington
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Fairfield Inn & Suites Lenox Great Barrington/Berkshires 2.5*
Number of rooms: 93
Official Description (provided by the hotel):
The Fairfield Inn & Suites Great Barrington, in the beautiful Berkshires, is located near the area's best attractions and outdoor activities. This hotel offers 93 comfortable guest rooms and luxurious suites equipped with high-speed internet, microwave and refrigerator. The amenities include complimentary breakfast, Jacuzzi, fireplaces, indoor swimming pool, fitness room and game room. Complimentary full hot breakfast for all guests! The Fairfield Inn & Suites Great Barrington offers a variety of exciting activities nearby including skiing, golf and romantic dining. ... more   less 
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Also Known As:
Comfort Inn Great Barrington Hotel Great Barrington
Great Barrington Comfort Inn

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