We checked-in Saturday afternoon, went out for a hike and dinner, and returned just before 11:00 p.m. When we returned, the temperature in our room was no more than 60 degrees. We tried to turn on the heat, but we were unsuccessful. So, we tried to contact the staff for help,
but again we were unsuccessful. We decided to take hot showers. But I could not find a hair-dryer in the room. So, after showering, I was stuck in a cold room with wet hair. We searched for extra blankets, but there were none. The air was damp that night, and my hair never dried. Moreover, our towels never dried, and there were only two towels in the room, so when we freshened up in the morning we had only wet towels.
I understand that the Thornewood Inn is an inn, not a full-service hotel, and that perhaps I could have requested a hair-dryer, extra towels, and extra blankets earlier in the day. But, the lack of heat is inexcusable. I learned on Sunday morning from Paula, the receptionist that the heat in our room was controlled by our upstairs neighbors! I do not know if the room above us was inhabited by other guests--- who were oblivious to the fact that they controlled our heat---or by employees of the inn---who for some reason left us out in the cold. All I do know is that we paid top dollar to stay at the Thornewood Inn, rather than go camping, but the environment was not much different than sleeping outside!
My sister and her husband were also guests at the Thornewood Inn. They stayed for 3 nights. They booked a getaway package, which was supposed to include champagne and fresh fruit. Neither the champagne nor the fruit were prepared for them upon arrival--in the end, they were forced to ask for perks that were supposed to be included in their package!
Finally, breakfast was one and a half pieces of French toast, 3 blueberries, and 2 quarters of a strawberry. There was no fruit bar, or yogurt bar, or granola bar, or cereal bar. There was very little to eat, and so much to do. We ate breakfast at 9:00 a.m., went for a short walk around Benedict Pond, and by 11:00 a.m., we were all anxious for lunch!
The cost of our room at the Thornewood Inn was \$170. I find this price outrageous, given how uncomfortable we were. I would like to be refunded for the cost of my stay. I would also like for my sister to be refunded the cost of at least 1 of her 3 nights, since on her third night (Saturday night), she also had no heat and was as uncomfortable
as we were.
Lest you think that I am one who is prone to complain, let me assure you that I write letters after unusually good service, just as I write letters after unusually bad service. As an example, feel free to contact the Pompano Beach Club in Bermuda, to whom we wrote a beautiful letter after a wonderful stay last Easter. I am very happy to give praise where praise is due.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.