Writing this review is tough because I had my wedding reception at this hotel 10 years ago and enjoyed it. So, I was very excited to return to the hotel for this past Easter weekend for a three- night stay. We have 3 kids so booked the king room with pullout sofa. The room size was average size. My biggest complaint was the sofa mattress was HORRIBLE! We went to the front desk to see what could be done. Even housekeeping agreed it was worn out. The front desk had to check with management before they could offer us cots without being charged. I realize sofa mattresses aren't the most comfortable, but when you pushed down on this one, there was absolutely no cushion. My daughter thought it was a box springs. Also, found it strange the cots didn't have mattress pads on them. So, the room size was o.k. with the pullout sofa but once we added two cots to the mix, it got tight quick. And, the bathroom was small as well. You had to open the door then go behind it to close it. Water pressure was good though and the room was clean. I'm not sure the refrigerator worked in our room. O.K. for drinks but didn't trust it with milk. Nice size TV that pulled out so we could turn it. TV channels were limited but several showtime stations. I was very bummed they didn't offer NESN. The pool and gym were excellent. Towels in the room soft and in good condition. Free breakfast is included on weekdays but you have to pay on weekends. The Colonial Grill was great. In fact, I found the staff in the restaurant much more pleasant than the front desk staff. Have to say, the front desk staff was not friendly at all. Parking wasn't a problem and close to Route 2. I'm torn if I'd stay there again. Loved the indoor pool but wouldn't attempt to use the pull out sofas again. Would definitely visit the restaurant though - food was good and staff was awesome. On a side note, they don't allow you to bring in alcohol. Not a big deal but found the policy a little strange. I rated the value of this hotel "Average" because I had the AAA rate. I would have rated it "poor" had I paid the full rate. Hope this review helps.
- Also Known As:
- Colonial Hotel Gardner
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