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“Has seen better days. It's okay for a few days.” 3 of 5 stars
Review of Residence Inn Boston Franklin

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Residence Inn Boston Franklin
3.0 of 5 Hotel   |   4 Forge Parkway, Franklin, MA 02038   |  
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Ranked #2 of 3 Hotels in Franklin
Certificate of Excellence 2014
Orlando, Florida
Top Contributor
50 reviews 50 reviews
35 hotel reviews
Reviews in 34 cities Reviews in 34 cities
32 helpful votes 32 helpful votes
“Has seen better days. It's okay for a few days.”
3 of 5 stars Reviewed January 30, 2012

There are worse places in the world by far. This place is okay for a one week business trip. Book something nicer if you can find it.

Pros: 5 minute walk from train into Boston (Ticket was $13.50 round trip for a group of 3), near lots of suburbia (food, movies, shopping), close to the interstate, soft cookies at the front desk on most days, and lots of machines in the on-site laundry. The fireplace in the room was a nice touch and helped to warm up the place quickly.

Cons: Breakfast never tasted fresh and the manager’s reception is nothing to brag about. The gym was terrible if you like to run but pool was really big (indoors). The in-room kitchens are not frequently cleaned in any room. The rooms always had a rotating array of smells.

I stayed in the two bedroom suite for three weeks with a co-worker who I met at the hotel for the first time ever. This was a work trip.

The living room has a couch, coffee table, end table, arm chair, dining table with four chairs and a full kitchen. There is a microwave, full size fridge/freezer with ice maker, toaster, coffee machine, dishwasher, and an oven/stove unit with four coil burners. The kitchen has some dishes, pans, and storage containers. The problem is that the oven is filthy with food caked onto the grills and the coils are left covered in grease so you can set off the smoke detector. How hard is it to burn the grease off when someone checks out? There was also food chunks obviously between the oven and cabinets and food kicked under the fridge. The pans for cooking are terrible. You will burn everything from a grilled cheese sandwich to a steak in those pans. Go to Walmart or Big Lots and spend $6.00 on their cheapest non-stick and some cooking spray and you will thank yourself if you plan on using the kitchen. Also, there was no dish soap so the housekeeper would run the dishwasher even if all you used that day was one glass.

The room had a general appearance of cleanliness. The couch has about 1 more year in it before you would think of putting a towel down to sit on it.

The bedrooms are not created equal. One bedroom is slightly bigger than the other with a desk and nightstand instead of two nightstands. There is one iron and board per suite; not per room. The bed was clean. It’s triple wrapped in different fabric protectors so there is NO worry of bed bugs. I really had to try very hard to get to the actual mattress to inspect for bed bugs (I’m a paranoid traveler) and found the mattress was clean. There were a couple of feather pillow and a couple of cotton ones which is great. I need the feather ones to sleep nicely.

The bathroom has the toilet and tub in one room and vanity separated into the main bedroom. The vanity was fine. They give you two soaps, a shampoo, and conditioner. Make sure you pack your lotion if you’re a southerner here for the winter. The tub had a couple of spots on the grout that needed some tilex. It’s a 4 piece plastic surround so there’s not many seams to get dirty. It has a bowed fabric curtain. The bathroom fan is a gift and a curse. It is powerful and really will pull all the steam out of there; works great. It is as loud or louder than a hair dryer. The bad thing is that the occasional smell will come back through the bathroom exhaust fan. Sometimes it is tobacco and other cigarettes and one time it was a skunk. If you are scent sensitive just leave it on, close the door, and put a towel under the door.

The TV’s are Flat Screen and have some true HD programming. It is a Direct TV feed so you will get some picture freezing. The channel selection is terrible. You have the major networks, 8 or so news channels, about the same number of sports channels, HBO and about six other channels. There was no MTV, VH1, Bravo, TLC, HGTV, Showtime. I hope you like Pawn Stars and Gold Rush if you’re not into sports. They do have Cartoon Network if you bring the kids. It wasn’t their fault but NBC was having a dispute with Direct TV pretty much the whole time we were there. There are open RCA jacks on the TV but you may have a hard time finding the input channel so bring your universal remote if you’re planning to bring DVD’s or game systems.

The breakfast was the standard selection of hot and cold food. Most of the hot food was just bland. They do have the waffle maker and did have my favorite yogurt (Dannon Light & Fit) but the meat and eggs just never tasted fresh. No matter what time I went down there everything was soggy. About once a week they carried the English muffin breakfast sandwich which was the best thing there; I would be happy if I could get that every day. They had three cereals only. I wish they would have a better selection of fruit. It was always green apples and bananas. What about oranges or red apples? The rest was standard Residence Inn fare. Buy your own pan and cook breakfast. The manager’s reception was one chafing dish with some random BBQ pork, chicken and noodles, pasta dish. They always had a nice bowl of salad and an assortment of sodas. It’s there if you want it. They did put out some cookies every night after the reception that were quite soft and tasty.

The place had a really nice indoor pool. It was big and relatively warm. It also has a hot tub. My only complaint is that the whole thing is clearly visible to the world. The gym is two treadmills, an elliptical, and some freeweights. There is a TV that can be controlled in there. It doesn’t have HBO activated on that TV. The treadmill is still in good shape. At least the one by the window. They keep a cold water machine and some towels in there which is nice. I wish the gym had more equipment but there is no room for it. I will warn you that when you walk in you will find that the gym is set to 77 degrees and will get to 82 degrees by the end of your workout. The climate control is locked and linked up to the sales manager’s office; let the front desk know and they will take care of it for you. They were really nice about that to me.

If you do some hunting on Google you will find out about Wednesday Hump Day; management was oblivious but the locals know all about it. The hotel was very close to a good new Japanese place called Ichigo Ichie and also over the interstate is a great plaza with a supermarket and several suburbia staples. Great location!

There is free wi-fi that works better than most hotels. It has it's times when it slows down but in general is good for average users. You can get some work done here.

This place is okay. There are worse places out there but there are certainly a lot nicer extended stays in the world. Do your hunting and cross your fingers that this place gets a remodel in the next couple of years.

  • Stayed January 2012, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Colwen_Management, General Manager at Residence Inn Boston Franklin, responded to this review, March 13, 2012
Dear Traveler,

First and foremost, Thank you for taking the time to leave your comments on TripAdvisor. I am very sorry to hear that your stay was not perfect but glad to hear overall experience was pleasant.. Comments such as yours are very beneficial to us, and it is the only way we can act upon it and fix the issues when necessary.

Thank you for staying at the Franklin Residence Inn.

Kind Regards,
Norbert Ginter
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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216 reviews from our community

Traveler rating
    132
    53
    21
    4
    6
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74
26
10
68
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (38)
Date | Rating
  • Chinese (Simplified) first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Spanish first
  • Any
English first
Potenza, Italy
Top Contributor
154 reviews 154 reviews
21 hotel reviews
Reviews in 91 cities Reviews in 91 cities
176 helpful votes 176 helpful votes
3 of 5 stars Reviewed December 14, 2011

I have stayed in other properties for this chain and this is not one of their best. The walls do not stop a lot of noise from other floors or rooms. The hotel is situated on a main road and at the end of a commuter rail line. If your room is on that side you will hear cars and trains...the trains start rolling in before 6AM.

The rooms show some wear, frayed carpet, loose door handles. The items supplied for the kitchen lack compared to other Residence Inns.

On the plus; the staff is very friendly and accommodating. The morning service at breakfast is abundant and varied. The commuter train has easy access to get to the South Station in Boston. There are a handful of eateries about a 15 minute walk, everything else will require a vehicle.

Room Tip: Ask for a room on upper floor on the parking lot side and the east end. These are quieter.
See more room tips
  • Stayed December 2011, traveled on business
    • 3 of 5 stars Value
    • 2 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Liverpool, United Kingdom
Reviewer
5 reviews 5 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed October 31, 2011

I got sent to Franklin for work. I spend almost 3 months there. In all my time there I have to say the staff where nice and always helpful. Even when I was killing a steak and set the fire alarm off!

The best way to describe it is nice, functional and got some creature comforts. It is designed for people who stay more than week or two. Rooms have kitchenettes and large fridges. The cooking utensils are basic but good enough. ie you can cook what you like without an issue.

There is also a facility to have your food shopping done for you and put in your fridge etc. and added to the bill at checkout. I never tried it, but its nice to know.

There are local amenities a short car ride away. The hotel driver will even drive you to the store if its a quick stop and he is quiet.

Your room will also have a nice flat screen TV that swivels so you can watch in bed or from the sofa in your room.

The amenities are ok, a pool, jacuzzi, gym and even a basketball court.

As I had to extend my trip several times, the staff where more than accommodating, going out the way to help. There is also a coffee pot and free coffee in your room but they also provide free coffee in the lobby 24/7.

The wifi is fast and quick. I could even use skype for a couple of hours a day without issue on top of my web browsing and all.

The only downside was the breakfast was the same every day, but it was still enough to be happy with and feel full.

There is also a shop, but its a bit sparse. Good for soda and cook in your room pizza.
All in all, its a nice place. Occasionally it can get a little noisy due to weddings etc but I loved it and would definitely recommend it.

Room Tip: The 3rd floor is the quiet one. Good nights sleep is a given on the third floor
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  • Stayed July 2011, traveled on business
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cary, North Carolina
1 review
2 of 5 stars Reviewed September 24, 2011

I called this hotel (----------) to book a room and I got an employee on the phone. I wanted a room for a night with an extended checkout. I informed her that I would be checking in at midnight and would leave the next day at 3 PM. She first told me that the Manager in charge of rooms and housing was not available and that I would need to speak with her. Then she said that the Manager would not be in till the next day. So, who makes the decisions?. Is this the type of service that is rendered to customers?. People who are in charge but not around with no replacement?. Is this the reason we have Presidents and VPs and Managers who are appointed to do nothing?. What a pathetic place?. Then suddenly the girl told me that if I were to leave at 2PM, I'd have to pay another 50% of the room rate of $139. Go figure.

  • Stayed September 2011, traveled solo
    • 2 of 5 stars Value
    • 2 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Colwen_Management, General Manager at Residence Inn Boston Franklin, responded to this review, October 10, 2011
Thank you for taking the time to give us feedback regarding your call to book a guest room.
We value your feedback very much. I want to sincerely apologize for the challenges you experienced during the call and your request for late check out.

Due to the nature of our extended stay occupancy it is sometimes a challenge to extend guests who may not have definitive plans, however we always do our best to accommodate guests who are looking to extend.

Thank you for choosing the Franklin Residence Inn.. We hope to serve you in the future.

Have a wonderful day.
Norbert Ginter, General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Cortland, New York
Top Contributor
51 reviews 51 reviews
4 hotel reviews
Reviews in 24 cities Reviews in 24 cities
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed September 24, 2011

We had a great AAA rate and tried this on the way to Cape Cod. Clean, friendly, huge rooms,
decent breakfast, close to 495 and some shopping, including a mix of restuarants. I have stayed at a lot of hotels, but this was very very good. If the price is in your budget, you cannot go wrong.

  • Stayed August 2011, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Pennellville
Senior Contributor
32 reviews 32 reviews
16 hotel reviews
Reviews in 20 cities Reviews in 20 cities
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed September 12, 2011

My wife and I along with two other couples stayed at this location for a friends daughters wedding. I've never stayed at a Residence Inn before and was surprised at the size of the room, very spacious and the included amenities at a very reasonable price. There was in room coffee, a refrigerator, stove and microwave. A separate sleeping room and large bath provided all the comfort we needed for our two night stay. We'll look at similar properties in the future.

  • Stayed September 2011, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Woodbridge, VA
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
Reviews in 6 cities Reviews in 6 cities
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed September 11, 2011

Like many other residence inns, this property offers an excellent value. This property is well managed and provides excellent customer service. Breakfast is your typical residence inn breakfast with eggs, waffles, cereals, bread, and a specialty item.

Suites are spacious with a sofa, tv, and small kitchen in the main room. A bathroom resides off the main bedroom. Bed is serviceable. Not the best most comfortable bed but much better than others I've slept in. I really appreciate being able to unwind Or work in the living area and keep my bedroom for sleeping. The kitchen is decent with a microwave and small stove. I wish there was a small oven but i make do. The fridge with ice maker is always clean and the provided dishes and utinsels are usually reasonably clean. There is a small dishwasher with which you can either do your own dishes or if you leave them in the sink they will do them for you. With the great service they provide here though, the least we can do is load our own dishwasher!

  • Stayed April 2011
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Residence Inn Boston Franklin

Address: 4 Forge Parkway, Franklin, MA 02038
Location: United States > Massachusetts > Franklin
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Swimming Pool Wheelchair access
Hotel Style:
Ranked #2 of 3 Hotels in Franklin
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Residence Inn Boston Franklin 3*
Number of rooms: 108
Official Description (provided by the hotel):
From weekend getaways to extended business trips, the Residence Inn Boston Franklin blends the comforts of home with the convenience of a quality hotel. Relax in a quaint New England town, located just a short drive from Boston and downtown Providence, where guests have quick access to sports stadiums, popular attractions and some of the largest corporate offices in the state. Ideal for longer stays, each of our 108 suites feature immaculately renovated kitchens as well as separate living and eating areas. Join friends in our lobby bar Bistro for a cold beverage and light sandwich. We know an exceptional hotel experience is all in the details. Tackle last-minute work projects with our complimentary wireless Internet or unwind while watching an array of premium television programs. Start your day off right with a satisfying breakfast buffet and then melt away tension in our invigorating whirlpool or play a game of tennis at our Sports Court. Feeling sluggish? Grab an energizing workout at the well-equipped fitness center. The Residence Inn Boston Franklin Hotel in Franklin, MA is an ideal starting point for exploring the best attractions in the region. Gillette Stadium at Patriot Place, Wrentham Village Premium Outlets and Boston Logan International Airport are all just minutes from the hotel. Convenience. Service. Style. You won't find another hotel in Franklin that can offer all this at such an affordable rate. ... more   less 
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Also Known As:
Residence Inn Boston Franklin Hotel Franklin
Residence Inn Franklin
Franklin Residence Inn

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