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“A frankly disappointing experience” 2 of 5 stars
Review of Sheraton Framingham Hotel & Conference Center

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Sheraton Framingham Hotel & Conference Center
3.5 of 5 Hotel   |   1657 Worcester Road, Framingham, MA 01701   |  
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Ranked #4 of 7 Hotels in Framingham
Belmont
Senior Reviewer
6 reviews 6 reviews
Reviews in 5 cities Reviews in 5 cities
2 helpful votes 2 helpful votes
“A frankly disappointing experience”
2 of 5 stars Reviewed 1 week ago NEW

We booked an oversize room for a hefty price thinking that we would have an elegant night away from Boston. Instead, the window of this interior room on the fifth floor was miniscule, barely letting in any light. The rug was ripped, the sofa was frayed, and the furniture didn't fit the room -- it was just pushed up against the walls without any style. Was this a room that the hotel gives to teens on the sports circuit or people with pets? Did I smell urine? No refrigerator, no food or wine bar, just a coffee maker that sputtered and spilled all over the table. Wireless cost extra, and the booklet with all the hotel information was scribbled on. The experience was such a let-down. Bad Sheraton, bad.

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  • Stayed April 2015, traveled as a couple
    • 1 of 5 stars Value
    • 2 of 5 stars Rooms
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brian S, General Manager at Sheraton Framingham Hotel & Conference Center, responded to this review, 5 days ago
Thank you for taking the time to submit feedback about your most recent stay. We welcome all feedback as it helps us make improvements for the future. I want to apologize for not meeting your expectations during your visit with us.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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159 reviews from our community

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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (37)
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English first
Toronto, Canada
Contributor
18 reviews 18 reviews
3 hotel reviews
Reviews in 7 cities Reviews in 7 cities
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed 2 weeks ago

After a whole day of being on the road, it is nice to finally be at the hotel. The hotel looks amazing on the outside, imitating the style of a medieval castle. The room is overall clean and comfortable (although my room has a view of the back parking lot and the curtains couldn't move). It is a nice hotel to stay as long as you are OK with having free wifi only in the lobby as well as having the hotel halfway between Boston and Worcester.

Stayed March 2015, traveled solo
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brian S, General Manager at Sheraton Framingham Hotel & Conference Center, responded to this review, 1 week ago
Thank you for taking the time to submit feedback about your most recent stay. We welcome all feedback as it helps us improve the experience for the future. We also appreciate your positive comments of our clean and comfortable guest rooms. We are glad that the hotel meets your travel needs and cannot wait to welcome you back.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Saint Louis, Missouri
Top Contributor
79 reviews 79 reviews
7 hotel reviews
Reviews in 30 cities Reviews in 30 cities
29 helpful votes 29 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Yes, the hotel could use some upgrades. Some rooms are better than others just because some have more wear and tear on them. Beds are the great Sheraton beds with feather pillows and duvets--so comfortable.

A surprising plus is the restaurant. The food is excellent and service is very good. Whatever the special of the day is, it's a good bet! The haddock taco appetizer is very good and enough for a meal, especially if they're paired with some chowder.

This hotel is close enough to Boston to easily go in for a day trip. It's also just down the road from Natick Mall, a huge mall with everything you can imagine.

But what sets this property apart is the staff. They really cater to the guests. If you have an issue or a question, they are quick to do everything they can to fix it. As someone who travels frequently, I can tell you this is not typical of hotels and makes all the difference!

  • Stayed March 2015, traveled on business
    • 4 of 5 stars Location
    • 3 of 5 stars Rooms
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brian S, General Manager at Sheraton Framingham Hotel & Conference Center, responded to this review, 1 week ago
Thank you for taking the time to submit feedback about your most recent stay. We welcome all feedback as it helps us improve the experience for the future. We appreciate your acknowledgment of our staff members and the great service that was provided. Thank you for you positive comments regarding our hotel restaurant and the excellent food. We look forward to your return to us in the future.
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Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 3 weeks ago

We stayed here for one night (2 adults and 2 kids) and opted for the 'Splash Package' that entitled us to 1 medium pizza, 1 pitcher of soda and wifi. We had a King bed and sofa bed, I am not sure if it was because our room was on the corner or not, but it was huge! Really, one of the largest hotel rooms I have been in, bathroom was quite large as well. Only 'negatives' are that the "pitcher of soda" was 3 cans, no included breakfast, and no mini fridge in room. But, a very good value. Very nice facilities, my daughter loved that it looks like a castle from the outside, pool was great. Will stay again.

  • Stayed March 2015, traveled with family
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brian S, General Manager at Sheraton Framingham Hotel & Conference Center, responded to this review, 2 weeks ago
Thank you for taking the time to submit feedback about your most recent stay. We welcome all feedback as it helps us improve the experience for the future. We also appreciate your positive comments of our large guest rooms and hotel pool. We are glad that the hotel meets your travel needs and cannot wait to welcome you back.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Illinois
Senior Contributor
27 reviews 27 reviews
25 hotel reviews
Reviews in 19 cities Reviews in 19 cities
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed 3 weeks ago

Spent one night here. Hotel room was large and clean. Bathroom could use updates. Our tub was missing the cover for the faucet and our counter top by the sink was not level, so water kept running on the floor. Parking was free. There was some convention going on at the same time we were there and the lot was almost full. We had to drive around a while to find a spot and then walk a ways to get to the entrance. Overall I would stay here again.

  • Stayed March 2015, traveled with family
    • 3 of 5 stars Value
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brian S, General Manager at Sheraton Framingham Hotel & Conference Center, responded to this review, 2 weeks ago
Thank you for taking the time to submit feedback about your most recent stay. We welcome all feedback as it helps us improve the experience for the future. We also appreciate your acknowledgment of our large and clean hotel rooms. We are glad that the hotel meets your travel needs and cannot wait to welcome you back.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Burbank, California
Senior Contributor
29 reviews 29 reviews
15 hotel reviews
Reviews in 15 cities Reviews in 15 cities
19 helpful votes 19 helpful votes
4 of 5 stars Reviewed 4 weeks ago

Stayed here for 2 nights with the family. The rooms are average, the property is somewhat old. BUT the price is excellent, we ended up getting 2 adjoining rooms (because we could easily afford it!) for us and 2 kids. Parking is free. The hotel is located right off the 128 highway, so easy access to where ever you want to go. Will definitely stay here again.

  • Stayed December 2014, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brian S, General Manager at Sheraton Framingham Hotel & Conference Center, responded to this review, 3 weeks ago
Thank you for taking the time to submit feedback about your most recent stay. We welcome all feedback as it helps us improve the experience for the future. We also appreciate your kind words regarding our hotel. We are glad that the hotel meets your travel needs and cannot wait to welcome you back.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Barnstable, Massachusetts
Top Contributor
53 reviews 53 reviews
6 hotel reviews
Reviews in 29 cities Reviews in 29 cities
21 helpful votes 21 helpful votes
3 of 5 stars Reviewed 4 weeks ago

This hotel looks like a giant castle on the outside and has a warm and inviting lobby with several fireplaces.

With the large conference space the hotel is very busy.

Rooms are clean and comfortable.

Try getting a room on the 6th floor with Starwood Points - they have a comp room with free snacks and drinks for Starwood Point members. Nice perk!

Stayed March 2015
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brian S, General Manager at Sheraton Framingham Hotel & Conference Center, responded to this review, 4 weeks ago
Thank you for taking the time to submit feedback about your most recent stay. We welcome all feedback as it helps us improve the experience for the future. We also appreciate your acknowledgment of our warm and inviting lobby as well as our clean and comfortable rooms. We are glad that the hotel meets your travel needs and cannot wait to welcome you back.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Sheraton Framingham Hotel & Conference Center

Address: 1657 Worcester Road, Framingham, MA 01701
Phone Number:
Location: United States > Massachusetts > Framingham
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access
Hotel Style:
Ranked #4 of 7 Hotels in Framingham
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Sheraton Framingham Hotel & Conference Center 3.5*
Number of rooms: 375
Official Description (provided by the hotel):
Conveniently located 18 miles from Boston, the Sheraton Framingham Hotel & Conference Center is a great choice for business and leisure travelers.Over 10,000 square feet of event space. ... more   less 
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Also Known As:
Sheraton Framingham Hotel And Conference Center
Sheraton Framingham Hotel Framingham
Framingham Sheraton
Sheraton Tara Framingham

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