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“Average, but nicely renovated” 3 of 5 stars
Review of Sheraton Framingham Hotel & Conference Center

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Sheraton Framingham Hotel & Conference Center
3.5 of 5 Hotel   |   1657 Worcester Road, Framingham, MA 01701   |  
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Breakfast for 2 Included
Ranked #3 of 7 Hotels in Framingham
Saratoga Springs, New York
Top Contributor
90 reviews 90 reviews
33 hotel reviews
Reviews in 39 cities Reviews in 39 cities
26 helpful votes 26 helpful votes
“Average, but nicely renovated”
3 of 5 stars Reviewed 5 days ago NEW

I've stayed at this property several times over the past few years and just stayed again recently. The common areas have been recently renovated and it feels more welcoming and bright. Used to be very dark and gloomy. Tons of business travelers and conference attendees whenever I've been there. Rooms are large, bathrooms are not. Not a lot of dining options nearby. Restaurant on site is okay but has a very limited menu. Staff was very polite and pleasant.

  • Stayed February 2015, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brian S, General Manager at Sheraton Framingham Hotel & Conference Center, responded to this review, 3 days ago
Thank you for taking the time to submit feedback about your most recent stay. We welcome all feedback as it helps us improve the experience for the future. We also appreciate your acknowledgment of our staff members and the great service that was provided. Thank you for your positive comments regarding our commons area, conference center and our large hotel rooms. We are glad that the hotel meets your travel needs and cannot wait to welcome you back.
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149 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (35)
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North Carolina
Senior Contributor
45 reviews 45 reviews
5 hotel reviews
Reviews in 16 cities Reviews in 16 cities
19 helpful votes 19 helpful votes
5 of 5 stars Reviewed 1 week ago

We've been staying at this hotel for twelve years, for a business function that lasts about a week. We've seen many changes, including last week. It's obvious that someone is investing money in the property: Our room had new furniture, carpets, windows, and heat, since our visit last year.

The front-end staff (Desk, Sales, Convention Services) is outstanding. Restaurant staff (with one exception) was great. Food is a bit overpriced for what you get. They could learn a lot about scrambled eggs if they went to a Marriott. The Crusted Salmon was a nice cut, but overcooked and dried out.

They could do a better job of removing snow from the parking lot. (Worst storm of the decade, but still...)

Concierge Lounge was around 60 degrees one night; I found the heaters turned off; I turned them on; the Concierge attendant came out of the back room, and turned them back off again.

Still, a very nice hotel.

  • Stayed February 2015, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brian S, General Manager at Sheraton Framingham Hotel & Conference Center, responded to this review, 1 week ago
Thank you so much for your 5 star review of the Sheraton Framingham Hotel & Conference Center. We appreciate your acknowledgment of our staff members and the great service that was provided. We also appreciate your positive comments regarding our hotel rooms. We are glad that the hotel meets your travel needs and cannot wait to welcome you back.
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Wellen, Belgium
Senior Contributor
30 reviews 30 reviews
21 hotel reviews
Reviews in 23 cities Reviews in 23 cities
20 helpful votes 20 helpful votes
3 of 5 stars Reviewed 2 weeks ago via mobile

The hotel is pretty outdated which is shown more or less everywhere. The room was big and had a great bed but all the rest (bathroom, curtains, etc) needs an update or upgrade. Both the noise and the cold had no issues coming into my room. Breakfast wasn't great neither (only tried it once) and the one evening I had dinner it was ok. Staff is friendly, they even borrowed me a international travel plug as mine didn't work.

Stayed February 2015, traveled on business
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brian S, General Manager at Sheraton Framingham Hotel & Conference Center, responded to this review, 1 week ago
Thank you for taking the time to submit feedback about your most recent stay. We appreciate your positive comments regarding our big hotel rooms as well as our great beds. Thank you for acknowledging our friendly staff. We look forward to your return with us in the future.
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Gillette, Wyoming
Contributor
20 reviews 20 reviews
9 hotel reviews
Reviews in 10 cities Reviews in 10 cities
6 helpful votes 6 helpful votes
2 of 5 stars Reviewed 2 weeks ago

Everything about this hotel was dated and worn. The chairs had fraying fabric, the curtains were dingy and my co-worker found a large bug in her room. We asked if there was free wifi and was given a passcode, only to find out later we were charged for the services. Silly us for trusting the staff and not fine print. I will not be returning to this hotel.

  • Stayed March 2014, traveled on business
    • 2 of 5 stars Location
    • 2 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brian S, General Manager at Sheraton Framingham Hotel & Conference Center, responded to this review, 2 weeks ago
Thank you for taking the time to submit feedback about your most recent stay. I welcome all feedback as it helps me make improvements for the future. I sincerely apologize for your experience. Thank you for staying with us.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Boston, Massachusetts
Senior Reviewer
9 reviews 9 reviews
3 hotel reviews
Reviews in 8 cities Reviews in 8 cities
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed 3 weeks ago

This hotel is not what you expect a Sheraton to be. The property is outdated and needs a lot of work. The rooms are not well insulated and results in noises from other rooms and vice versa. The rooms are good sized however the bathrooms are tiny! Really tiny! We dined at their restaurant and it took them 40 minutes to bring out our food (with our server no where to be found and no update as to what was taking them this long) when the restaurant was not that busy at all. I also called the Guest Services to bring some extra creamer and sugar to the room and waited for 30 minutes and still nothing. Will I stay here again; not sure!

  • Stayed February 2015, traveled with family
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brian S, General Manager at Sheraton Framingham Hotel & Conference Center, responded to this review, 3 weeks ago
Thank you for taking the time to submit feedback about your most recent stay. I welcome all feedback as it helps me make improvements for the future. Thank you for staying with us and we look forward to your return to us in the future.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Shrewsbury, MA
Senior Contributor
30 reviews 30 reviews
6 hotel reviews
Reviews in 15 cities Reviews in 15 cities
19 helpful votes 19 helpful votes
4 of 5 stars Reviewed 4 weeks ago

Stayed here on a Saturday night for my husbands company party. We booked a room with a king size bed and they did not disappoint. Not only was the bed King size but the room was as well. Plenty of room to walk around plus a separate seating area with a full couch, chair and desk and chair. I was very pleasantly surprised as most rooms are not that spacious. The staff was very friendly at check in/out and the staff at the lounge area were just as pleasant. They do have an indoor heated pool and a dry sauna room but no hot tubs. The only downfall is we were not impressed with the food selection for room service (very pricey) or the lounge area. The only coffee they had was a very strong starbucks blend and not much for appetizers or snacks. I would recommend bringing your own snacks and drinks as there is no place close by to access easily.

Room Tip: Pick a king size bed on the fifth floor corner room away from the elevators.
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  • Stayed January 2015, traveled on business
    • 3 of 5 stars Location
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brian S, General Manager at Sheraton Framingham Hotel & Conference Center, responded to this review, 4 weeks ago
Thank you for taking the time to submit feedback about your most recent stay. We appreciate your acknowledgment of our staff members and the great service that was provided. We also appreciate your positive comments regarding our large quiet hotel rooms. We are glad that the hotel meets your travel needs and cannot wait to welcome you back.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
East Hartford CT
2 reviews
Reviews in 2 cities Reviews in 2 cities
5 helpful votes 5 helpful votes
2 of 5 stars Reviewed January 21, 2015

We have stayed at this hotel over 15 times. They used to have a nice fitness center with a good selection of fitness equipment, pool, steam room, sauna and pool. We were disappointed with our last visit when we found out that they removed the steam room, the locker room and showers. There is no place to shower after working out. They also removed Molly Malone's an Irish tavern a fun place to go to listen to entertainment and play pool. I doubt that we will ever go back to this hotel again
.

  • Stayed January 2015, traveled with friends
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brian S, General Manager at Sheraton Framingham Hotel & Conference Center, responded to this review, January 23, 2015
Thank you for taking the time to submit feedback about your most recent stay. We welcome all feedback as it helps us improve the experience for the future. Thank you for staying with us and I hope that you consider giving us another opportunity in the future.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Sheraton Framingham Hotel & Conference Center

Address: 1657 Worcester Road, Framingham, MA 01701
Phone Number:
Location: United States > Massachusetts > Framingham
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access
Hotel Style:
Ranked #3 of 7 Hotels in Framingham
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Sheraton Framingham Hotel & Conference Center 3.5*
Number of rooms: 375
Official Description (provided by the hotel):
Conveniently located 18 miles from Boston, the Sheraton Framingham Hotel & Conference Center is a great choice for business and leisure travelers.Over 10,000 square feet of event space. ... more   less 
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Also Known As:
Sheraton Framingham Hotel And Conference Center
Sheraton Framingham Hotel Framingham
Framingham Sheraton
Sheraton Tara Framingham

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