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“Average, yet expensive.” 3 of 5 stars
Review of Sheraton Framingham Hotel & Conference Center

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Sheraton Framingham Hotel & Conference Center
3.5 of 5 Hotel   |   1657 Worcester Road, Framingham, MA 01701   |  
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Breakfast for 2 Included
Ranked #4 of 7 Hotels in Framingham
Tucson, Arizona
Top Contributor
83 reviews 83 reviews
22 hotel reviews
Reviews in 26 cities Reviews in 26 cities
49 helpful votes 49 helpful votes
“Average, yet expensive.”
3 of 5 stars Reviewed 2 days ago NEW

Really, other than the nice service this hotel was a little tired and lacked luster. The room was meh, not romantic, though fine for a mid-week stay as a business traveler. The bathroom was small but it did have a gratuitous granite counter top for what that is worth? The room had under the window air conditioning unit, something like you would see in a motel-kind of creepy. The furniture was cheap and not very modern but the bed was comfortable. So stretching for reasons to stay here, I would have to say...stay here if your boss is paying. Sorry, nothing against this hotel, I just think it's very average but an expensive hotel.

  • Stayed September 2014, traveled as a couple
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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106 reviews from our community

Traveler rating
    14
    41
    40
    6
    5
See reviews for
23
12
9
40
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (23)
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English first
1 review
1 of 5 stars Reviewed 4 days ago NEW via mobile

Upon making a reservation and seeing if they had rooms available for the weekend I asked if shuttle service was available and was given a firm yes. Only to find out no service. They took care of that and just when I thought that would be the last snafu. I had to change rooms 3 TIMES that night. 1. The door lock didn't work 2. The bed still had dirty sheets - hair, etc. The staff was NOT too apologetic - felt like I was doing something wrong when I expect to get a clean room. No offer to make things right with price even though the current room is different size bed. Lack luster service - NO hospitality. Very disappointing of a Sheraton. I would have moved to another hotel if they weren't already booked.

Stayed September 2014, traveled on business
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brian S, General Manager at Sheraton Framingham Hotel & Conference Center, responded to this review, 2 days ago
Thank you for taking the time to submit feedback on your most recent stay. We welcome all feedback as it helps us improve the experience for the future. I want to apologize for not meeting your expectations during your visit with us. I assure you this is not the norm. Please allow us to show you that our hotel can be a perfect place for your business and personal events.
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Saint John, Canada
Contributor
17 reviews 17 reviews
4 hotel reviews
Reviews in 10 cities Reviews in 10 cities
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed 1 week ago

We booked the Sheraton back in June as we got a really good rate and thought we would give it a try. It was really easy to find and the pics looked exactly like it did online. The lobby was huge with a nice restaurant/bar right there, and lots of places to sit and relax, or to use the computer. Our rooms were average.. a little dated but very nice and clean. When we went to check in, the young lady at the front desk was incredibly helpful (Rachel). She was super efficient and she printed off all kinds of information for us regarding the Amtrak to Boston, recommended restaurants in the area, and any other questions we had. She was so knowledgeable about everything we asked, and went out of her way to assist us in any way possible. We were quite busy so we didn't really get a chance to check out the pool or fitness area, but overall, we were very happy with our stay at the Sheraton. The only downside that our friends experienced was that their room had kind of a strange smell; almost like someone had used a very strong cleaner. I'm sure if they had told the desk, they could have been relocated, or someone would have checked into it, but they decided not to bother as we liked the convenience of having rooms side by side. Overall, it is a good place to stay and very close to the highway if you are traveling. We found the beds and pillows to be very comfortable.

  • Stayed September 2014, traveled as a couple
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brian S, General Manager at Sheraton Framingham Hotel & Conference Center, responded to this review, 5 days ago
Thank you for taking the time to submit feedback about your most recent stay. We welcome all feedback as it helps us improve the experience for the future. We also appreciate your acknowledgment of our staff members and the great service that was provided. Thank you for your positive comments regarding our restaurant, beds and clean rooms. We will be sure to properly recognize the associate who made your stay memorable. We are glad that the hotel meets your travel needs and cannot wait to welcome you back.
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Amsterdam, The Netherlands
Top Contributor
101 reviews 101 reviews
12 hotel reviews
Reviews in 40 cities Reviews in 40 cities
31 helpful votes 31 helpful votes
3 of 5 stars Reviewed 1 week ago

You are welcomed by bubbly and enthusiastic staff in this rather outlandish Tudor-castle of a hotel which unfortunately cannot compensate for the tired rooms which are in need of updating- gray worn carpets etc. Be careful not to get a room facing the highway as the windows are far from soundproof. Breakfast was OK though the scrambled eggs are overcooked and more of a congealed bloc of eggs.

  • Stayed September 2014, traveled on business
    • 3 of 5 stars Value
    • 2 of 5 stars Location
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brian S, General Manager at Sheraton Framingham Hotel & Conference Center, responded to this review, 1 week ago
Thank you for taking the time to submit feedback about your most recent stay. We welcome all feedback as it helps us improve the experience for the future. We also appreciate your positive comments regarding our our hotel staff. We look forward to your return with us in the future
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Xi'an, China
Senior Contributor
28 reviews 28 reviews
7 hotel reviews
Reviews in 10 cities Reviews in 10 cities
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Great hotel, friendly staff, reasonable rates, room was very clean,and located in a great location. What more could anyone ask for.
Compared to other hotels/motels in the area, this place is incredible. There are load of restaurants in the area if you want to try different Italian, Chinese, Thai, greek, American & indian in the local area. I have travelled world-wide, stayed at super-expensive hotels, compare to everything This place is worth every penny.
Only suggestion to management they really need to consider parking fee, while lot of guest completing

Stayed September 2014, traveled with friends
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brian S, General Manager at Sheraton Framingham Hotel & Conference Center, responded to this review, 2 weeks ago
Thank you for taking the time to submit feedback about your most recent stay. We welcome all feedback as it helps us improve the experience for the future. We also appreciate your positive comments regarding our guest rooms, friendly staff and the cleanliness of the hotel. We look forward to your return with us in the future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Ruskin, Florida
Reviewer
4 reviews 4 reviews
Reviews in 3 cities Reviews in 3 cities
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Have been going to this hotel for close to forty years, nice hotel good staff. I have only one problem, why would a hotel charge for parking when their rooms cost so much? Everyone that goes here should ask that this charge be negated!!!!

Stayed September 2014, traveled with friends
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brian S, General Manager at Sheraton Framingham Hotel & Conference Center, responded to this review, 3 weeks ago
Thank you for taking the time to submit feedback about your most recent stay. We welcome all feedback as it helps us improve the experience for the future. We appreciate your positive comment regarding the hotel and the staff. We look forward to your return with us in the future
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
1 review
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 3 weeks ago

Hit my hot button with both the parking (8.00 night)nd internet fees 10.00 a night.Such a nickel and dime move. Restaurant was disorganized but once we were served the food was good. Had to find someone to seat us in the dining room. Pool and gym both very nice.

  • Stayed September 2014
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brian S, General Manager at Sheraton Framingham Hotel & Conference Center, responded to this review, 3 weeks ago
Thank you for taking the time to submit feedback about your most recent stay. We welcome all feedback as it helps us improve the experience for the future. We also appreciate your positive comments regarding our good food in the restaurant, fitness center and pool. Thank you for staying with us and we look forward to your return to us in the future.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Sheraton Framingham Hotel & Conference Center

Address: 1657 Worcester Road, Framingham, MA 01701
Phone Number:
Location: United States > Massachusetts > Framingham
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( Wi-Fi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access
Hotel Style:
Ranked #4 of 7 Hotels in Framingham
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Sheraton Framingham Hotel & Conference Center 3.5*
Number of rooms: 375
Official Description (provided by the hotel):
Conveniently located 18 miles from Boston, the Sheraton Framingham Hotel & Conference Center is a great choice for business and leisure travelers.Over 10,000 square feet of event space. ... more   less 
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Also Known As:
Sheraton Framingham Hotel Framingham
Sheraton Framingham Hotel And Conference Center
Framingham Sheraton
Sheraton Tara Framingham

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