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Sheraton Framingham Hotel & Conference Center: Traveler Reviews

3.5 of 5
1657 Worcester Road, Framingham, MA 01701
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Sheraton Framingham Hotel & Conference Center
Ranked #4 of 7 hotels in Framingham
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209 reviews from our community

    Trip type
Traveler rating
    25
    64
    58
    43
    19
Date Rating
Wayside, New Jersey, United States
Senior Reviewer
7 reviews 7 reviews
7 hotel reviews
Reviews in 7 cities Reviews in 7 cities
2 helpful votes 2 helpful votes
“Nice hotel.”
3 of 5 stars Reviewed February 9, 2013

I stayed here on business in November 2012 after a rough day of travel. All I wanted to do was get a good night's sleep. I pulled up to the hotel and aesthetically, the hotel was beautiful. Check in took awhile though (it was close to midnight) and the room was modest. I checked out eight hours later, so I cannot attest to the amenities. The lobby was very nicely decorated for Christmas though.

  • Stayed November 2012, traveled on business
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
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Ask Michele C about Sheraton Framingham Hotel & Conference Center
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Thomas M, General Manager at Sheraton Framingham Hotel & Conference Center, responded to this review
March 14, 2013
Thank you for your recent positive review of the hotel. If you are traveling back to the area, please stop in and take a look at the many changes the hotel has undergone since your last stay.
We look forward to serving in the future.

Respectfully,

Thomas M. McKenney
General Manager
Sheraton Framingham Hotel and Conference Center
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
NJ
Top Contributor
68 reviews 68 reviews
31 hotel reviews
Reviews in 49 cities Reviews in 49 cities
30 helpful votes 30 helpful votes
“Getting better, but still needs help”
3 of 5 stars Reviewed January 28, 2013

I came expecting a rough go, based on the reviews, but some things were better. My room was very quiet, and the heat was powerful. However it would start up for 1 minute in the middle of the night, even when switched off. The TV couldn't get most channels, and 1/2 of those that it could get were all static or scrambled. When the bill came under the door at 4:30AM on the last morning, the guy delivering it had a LOUD radio on, which woke me up. And the elevators are scary.
But the food was good, service was friendly, and the gym is huge and accessible. Watch out for the $17 breakfast buffet.

Room Tip: away from the highway
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  • Stayed January 2013, traveled on business
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Ask jwolfgang9 about Sheraton Framingham Hotel & Conference Center
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Thomas M, General Manager at Sheraton Framingham Hotel & Conference Center, responded to this review
March 15, 2013
Please let me apologize for the issues you described in your recent review of the hotel. I have addressed the issue of radio usage with our overnight team. In addition we along with upgrading our rooms upgraded the TV service to the hotel. We are extremely sorry about what happened during your stay. Our restaurants are currently closed for renovation, however I have shared your comments with our Director of Food and Beverage regarding pricing of the buffet.
Again please let me apologize for the issues you encountered, and we look forward to serving you in the near future.

Respectfully,

Thomas M. McKenney
General Manager
Sheraton Framingham Hotel and Conference Center
Report response as inappropriate
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San Jose, California
Top Contributor
209 reviews 209 reviews
90 hotel reviews
Reviews in 113 cities Reviews in 113 cities
144 helpful votes 144 helpful votes
“The castle - good for conventions: 3.6*”
4 of 5 stars Reviewed January 27, 2013

This hotel has several positive and a few not ideal aspects. Checkin and staff in general were extremely friendly, professional, and generally accommodating. Lobby is nice, free wifi in common area and convention rooms. Complimentary shuttle to/from the Logan Express bus from Boston airport. Large fitness center, indoor swimming pool (limited hours on the weekend) with showers and steam room (both not so recent, but acceptable). Sheraton provides 5$ per night of no room cleaning, money can be spent at restaurant - or alternatively 500 SPG points. Bed was very comfortable, down comforter. Well laid out work desk, frdige in room. flat screen. paper products from post-consumer recycled sources. Overall clean throughout. Elevator is slow (and there are stairs one can take instead). Room was vey clean - however noise level from the convention room central heating system was not ideal: bring earplugs if staying on the inside rooms facing away from the Masspike,( reooms ending in 23-39 or so). Would probably come back here for a convention, and would try to check room for noise and request change right away next time.

Room Tip: pay attention to heat/ac from the meeting rooms, noisy even though facing away from toll road
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  • Stayed January 2013, traveled on business
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
Ask usuallyhappytravels about Sheraton Framingham Hotel & Conference Center
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Thomas M, General Manager at Sheraton Framingham Hotel & Conference Center, responded to this review
March 15, 2013
Thank you for review of the hotel. We appreciate the feedback regarding noise from the HVAC system in our banquet facilities. I have taken the issue to my Director of Engineering and we have implemented a solution. In addition as part of the hotel renovation, windows facing this area are being replaced. Since we have started installing these windows, coupled with the noise improvements we have made, the rooms are much quieter than pre-renovation.
Again I apologize for the issues you described and look forward to serving you in the future.

Respectfully,
Thomas M. McKenney
General Manager
Sheraton Hotel and Conference Center
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
1 review
“Old”
3 of 5 stars Reviewed January 23, 2013 via mobile

The elevator were slow and cranky. The floor were old and unstable and it gave me the feeling that it was going to fall anytime. I like the rooms, it's pretty new but other than that i would've thought I was living in the 1970's

  • Stayed December 2012
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
Ask Timmy7680 about Sheraton Framingham Hotel & Conference Center
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Thomas M, General Manager at Sheraton Framingham Hotel & Conference Center, responded to this review
February 19, 2013
Thank you for taking the time to review your recent stay. As we continue to renovate and
update the hotel your feedback is important to us. We are currently finishing the last
phase of upgrading our elevator service, I apologize for the issues that you mentioned in your review, as during your stay our newest elevators were not yet complete.
Again thank you for your review and I can be of further service please contact me at the hotel.

Respectfully,

Thomas M. McKenney
General Manager
Sheraton Framingham Hotel and Conference Center
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
St-Germain-en-Laye, France
Contributor
17 reviews 17 reviews
5 hotel reviews
Reviews in 13 cities Reviews in 13 cities
1 helpful vote 1 helpful vote
“The castle but not quite yet”
3 of 5 stars Reviewed January 17, 2013 via mobile

If you want to take a trip back to the seventies, the Sheraton Framingham is a place for you. This hotel doesn't seem to have evolved for the last 40 years at least. Aside from being convenient, there is nothing fancy in the rooms, the bar and restaurant are really dated and the food has no taste. The only real positive thing I the fitness center with loads if space and machines to exercise.

  • Stayed January 2013
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes
Ask alex78100 about Sheraton Framingham Hotel & Conference Center
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Thomas M, General Manager at Sheraton Framingham Hotel & Conference Center, responded to this review
January 19, 2013
Thank you for taking the time to review our hotel during your recent stay.
Your comments are appreciated. We continue to remodel the entire hotel
and are close to completion of the room’s portion. Our restaurants are set
to close for remodeling on January 31, 2012. Our new restaurant
will be named the Postern Grille, and will be the first totally new restaurant
concept at the hotel in over 18 years. We are very excited to complete the
construction on the property and look to be finished with a grand opening
in early April.

Respectfully,

Thomas M. McKenney
General Manager
Framingham Sheraton Hotel and Conference Center.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
 
 
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Additional Information about Sheraton Framingham Hotel & Conference Center

Also Known As:
Sheraton Framingham Hotel Framingham
Sheraton Framingham Hotel And Conference Center
Sheraton Framingham Hotel
Sheraton Tara
Sheraton Framingham
Framingham Sheraton
Sheraton Tara Framingham
Address: 1657 Worcester Road, Framingham, MA 01701
Phone Number:
Region: United States > Massachusetts > Framingham
Amenities:
Bar/Lounge Business Center Fitness Center Free Parking Pets Allowed Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access
Hotel Style:
Ranked #4 of 7 hotels in Framingham
Price Range: $$
Hotel Class:3.5 star (3.5*)
Official Description (provided by the hotel):
Conveniently located 18 miles from Boston, the Sheraton Framingham Hotel & Conference Center is a great choice for business and leisure travelers.Over 10,000 square feet of event space. ... more   less 
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