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Sheraton Framingham Hotel & Conference Center: Traveler Reviews

3.5 of 5
1657 Worcester Road, Framingham, MA 01701
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Sheraton Framingham Hotel & Conference Center
Ranked #4 of 7 hotels in Framingham
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209 reviews from our community

    Trip type
Traveler rating
    25
    64
    58
    43
    19
Date Rating
Holland, Massachusetts, United States
Senior Contributor
21 reviews 21 reviews
7 hotel reviews
Reviews in 10 cities Reviews in 10 cities
8 helpful votes 8 helpful votes
“Dated and loud”
3 of 5 stars Reviewed December 1, 2012

I live about an hour or so from here, so I drive by on a relatively regular basis. My husband and I have always wanted to stay in the "castle", so I took him there for his birthday. Registration and check in was very easy, but after you get past the outside facade of the castle, it quickly becomes just an old hotel. Not terribly good sound proofing between rooms (very loud) and many dents and scratches on the tables and chairs. The reason I gave it 3 instead of 2 was the incredibly comfortable bed and the overall cleanliness of the room and hotel. Oh yeah- there isn't a breakfast place except Dunkin Donuts or McDonalds around unless you want to wait for hours at J&M Diner down the road. Just be prepared. Overall disappointing.

Room Tip: We were in 461, which is very far from the main desk, so no one is monitoring it, and is just next t...
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  • Stayed November 2012, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
Ask Heather B about Sheraton Framingham Hotel & Conference Center
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Thomas M, General Manager at Sheraton Framingham Hotel & Conference Center, responded to this review
January 19, 2013
Thank you for your recent review the property. We apologize for the issues you described during your recent stay. We are working hard to renovate all 375 guest rooms within the hotel. We do offer a breakfast buffet in our restaurant 7 days a week, and if you our located on our club floor, a complimentary breakfast light breakfast is served. When completed in early 2013, all guest rooms lobby restaurant lounge and banquet facilities
will be renovated. Again I apologize for the issues you have described, and ask that you
come back for a visit when the renovation is complete.

Respectfully,


Thomas M. McKenney
General Manager
Framingham Sheraton Hotel and Conference Center
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
NJ
Top Contributor
63 reviews 63 reviews
5 hotel reviews
Reviews in 32 cities Reviews in 32 cities
22 helpful votes 22 helpful votes
“An OK place to explore the area”
4 of 5 stars Reviewed November 25, 2012

We came in October during a college visit. The hotels closer to colleges (apprx 10-15 miles away) were booked or mostly booked that weekend. The price we got was reasonable considering proximity to Boston. The room we had was nice and clean. Those the hotel has a pool and other amenities, we didn't have much chance to use them (if we stay here again, they seem nice and inviting).
2 out of 4 elevators were working, so we had to wait when we needed to go up/down.
There was an event at the hotel one of the nights, but we weren't bothered and had nice restful time after busy days.
There was also some business function starting the day we were leaving, but the staff was taking care of the things in efficient and pleasant manner.
What was really annoying is the way to get in and out of the hotel with all the twists and turns to get on and off the highway (plus you got to pay tolls each time). Local roads might be a better alternative to get around if you don't mind too much traffic.

  • Stayed October 2012, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Ask winter_traveller95 about Sheraton Framingham Hotel & Conference Center
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Thomas M, General Manager at Sheraton Framingham Hotel & Conference Center, responded to this review
January 19, 2013
I apologize for the delay in responding to your review of the hotel. You will be happy to know that the elevator project has finally been completed All four of the hotels guest elevators are currently working. I am sorry that you did not seek directions from my Front Office staff, with most of the staff graduates of the various colleges and universities in Boston; they would be able to keep you off the toll ways and get you to your destination safely. The hotel renovation will be finishing in late March of 2013, and if you plan to visit the area again, I ask that you come and see the property.
Again thank you for your comments.

Respectfully,

Thomas M. McKenney
General Manager
Framingham Sheraton Hotel and Conference Center
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Malden, Massachusetts
Top Contributor
52 reviews 52 reviews
8 hotel reviews
Reviews in 21 cities Reviews in 21 cities
10 helpful votes 10 helpful votes
“woth the price”
4 of 5 stars Reviewed November 20, 2012

Our room was nice and clean, but no frig.The bed and pillows were very comfortable. The main problems were 1)the elevators. There are 4 and only 2 were working. At times you could wait up to 15 minutes waiting for one because there was a conference going on. 2) if you needed anything or had a question you had to ask the front desk because many of the staff didn't speak english. I am including the wait staff in the resturants in this too. In the resturant they knew the menu but beyond that if you had a question or substitution it became difficult to order.

  • Stayed November 2012, traveled with friends
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Ask hey_you69 about Sheraton Framingham Hotel & Conference Center
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Thomas M, General Manager at Sheraton Framingham Hotel & Conference Center, responded to this review
January 19, 2013
Thank you for your comments regarding your stay. All of our guests will be happy to know that the elevator modernization project for our lobby elevators has been completed.
The project was the first step in the renovation of the hotel.
I apologize for your difficulty when speaking with my staff. We are proud of the many
nationalities that that work at the hotel and contribute to our success. The entire management team is fluent in at least two languages with English being their main language. We constantly look for ways to improve our levels of service and interaction with our guests, and have shared your comments with all of our associates. The result is that we will be working with some of our associates on English as a second language classes. Again thank you for your comments and we look forward to hosting you in the future.

Respectfully,

Thomas M. McKenney
General Manager
Framingham Sheraton Hotel and Conference Center
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Plaistow, New Hampshire
Senior Contributor
39 reviews 39 reviews
15 hotel reviews
Reviews in 22 cities Reviews in 22 cities
12 helpful votes 12 helpful votes
“Not Up To Standards”
2 of 5 stars Reviewed November 4, 2012

Came here for a conference. Reserved the club floor. Front desk staff were efficient and unfriendly. Elevators are a proplem. Place needs a rehab. Room was clean but very old. Bathroon was extremely small. Club lounge needs more choices. Won't stay here again.

Room Tip: Go somewhere else. Plenty of choices close by.
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  • Stayed November 2012, traveled on business
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
Ask Lawtraveler084 about Sheraton Framingham Hotel & Conference Center
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Thomas M, General Manager at Sheraton Framingham Hotel & Conference Center, responded to this review
January 19, 2013
Thank you for taking the time to write a review about your stay. During your most recent stay in November of 2012, the hotel had not yet started the rooms renovation of the facility. In addition the lobby guest elevators were out of service for the upgrades and renovation. I apologize for the problems this amy ahve caused during your stay. We continue to work towards our goal of making the hotel the destination hotel for guest's in the Metro West market.
In addition I apologize for the delay in responding to your post. Again thank you for taking the time to review our hotel and we are sorry about the issues that you have described.

Respectfully,

Thomas M. McKenney
General Manager
Framingham Sheraton Hotel and Conference Center
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Farmington, Connecticut
1 review
“No room at the inn”
2 of 5 stars Reviewed November 3, 2012

I booked a room at the Sheraton Framingham for October 20. When I arrived at 11:30 pm, tired after a long drive, I was told that they were overbooked and did not have a room for me and my daughters. The last thing I wanted to do at that point was to put my luggage back in the car and go somewhere else. My daughter was scheduled to row in the Head of the Charles Regatta the next day. The hotel sent us on a complicated 5 mile drive on back roads to Northeastern University's conference center in Ashland, MA. The one plus (and the reason I didn't rate it as terrible) is that the Sheraton covered the cost of the room at the conference center. I would rather have paid for my own room and gotten to bed at a more reasonable hour.

Stayed October 2012, traveled with family
Was this review helpful? Yes
Ask E T about Sheraton Framingham Hotel & Conference Center
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Thomas M, General Manager at Sheraton Framingham Hotel & Conference Center, responded to this review
December 13, 2012
On behalf of the entire team at the Sheraton Framingham Hotel I would like to apologize for your issues you described in your review. Due the heavy demand created by the regatta, coupled with a group that was unable to depart, we did not have a room ready for you.
My staff and I are truly sorry for the relocation to another property.
If you were to return to the area next year for the regatta, please contact me directly as the hotel would be honored to serve you as my guest.

Again I apologize for the issue and look to serve you in 2013.

Respectfully,
Thomas M. McKenney
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
 
 
 
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Additional Information about Sheraton Framingham Hotel & Conference Center

Also Known As:
Sheraton Framingham Hotel And Conference Center
Sheraton Framingham Hotel Framingham
Sheraton Framingham Hotel
Sheraton Tara
Sheraton Framingham
Framingham Sheraton
Sheraton Tara Framingham
Address: 1657 Worcester Road, Framingham, MA 01701
Phone Number:
Region: United States > Massachusetts > Framingham
Amenities:
Bar/Lounge Business Center Fitness Center Free Parking Pets Allowed Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access
Hotel Style:
Ranked #4 of 7 hotels in Framingham
Price Range: $$
Hotel Class:3.5 star (3.5*)
Official Description (provided by the hotel):
Conveniently located 18 miles from Boston, the Sheraton Framingham Hotel & Conference Center is a great choice for business and leisure travelers.Over 10,000 square feet of event space. ... more   less 
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