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“Iam truly shocked by this incident...” 1 of 5 stars
Review of BEST WESTERN Framingham

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2.5 of 5 Hotel   |   130 Worcester RD, Framingham, MA 01702   |  
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Ranked #3 of 7 Hotels in Framingham
2 reviews
3 helpful votes 3 helpful votes
“Iam truly shocked by this incident...”
1 of 5 stars Reviewed September 20, 2007

I had a HORRIBLE experience. My family and i usually book to stay about twice a year at this hotel when we are in the natick area. Our last stay, we tired and got there late only to find that there were no shower curtains in both rooms! Picture yourself coming home from a long trip..all you want to do is take a shower get comfortable and go to sleep. We had to call the front desk. It gets even better! The worst part is when the bell boy who was this older caucasian male that came up had the nastiest attitude with us. He acted as if we did something to the shower curtains! He even had the nerve to raise his voice yelling back at us when we where explaining that our key cards were not working to open the doors. He acted as if we where ignorant and didnt know how to open a door. He began to slowly give us a lesson on opening the door. What the nerve. The front desk lady replaced our old worn keys with new ones. We even got into a debate with him on how rude he was and that we are paying customers...he should actually be appologizing to us because it was more of an inconvienience to us. I was shocked about how he can treat a customer when it was completley the hotels fault! I complained to the front desk on how rude he was and said that we where never coming back. So if you ever go and see this male with whitish/gray hair and glasses beware! That messed up my mood for most of the evening...and im appauled that people in this year 2007 can still have the audacity to treat thers in this fashion. Well i guess i gave him an ethical/moral lesson on how to treat paying guests!

  • Stayed May 2007, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Check in / front desk
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 1 of 5 stars Service
    • 3 of 5 stars Business service (e.g., internet access)
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161 reviews from our community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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English first
Souzas, SP, Brazil
Top Contributor
262 reviews 262 reviews
161 hotel reviews
Reviews in 163 cities Reviews in 163 cities
592 helpful votes 592 helpful votes
4 of 5 stars Reviewed April 15, 2006

As I approached Boston by auto from the west seeking a place to stay in order to catch a flight from Logan the next day, the traffic was terible on a Saturday p.m. I spied the Best Western sign and turned into the motel.

My room was spacious and clean, the huge bed was comfortable, they had WIFI that worked and the cost was a bit less than $100, including taxes. Legal Seafood Restaurant, one of Boston's best, has a branch close by, as it turned out.

Best Western standards usually insure that a place will be comfortable and reasonably priced.

  • Stayed March 2006
    • 4 of 5 stars Value
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rhode Island
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
Reviews in 6 cities Reviews in 6 cities
17 helpful votes 17 helpful votes
2 of 5 stars Reviewed October 9, 2005

THe hotel was okay but the beds need to be replaced. They were in tough shape and I was awake most of the night. THe worst part is they were advertising the rates as queen beds on the AAA website and also the Best Western website. I have emailed both places to let them know they are not queen beds but double beds. I was pretty annoyed about that since its the main reason we booked there since our two youngsters were with us.
After my complaining they offered a smoking room with king bed and pullout but it stunk too much of smoke and we are non smokers who are never around smoke. THe room other than that was fine and the kids liked the pool, it was just a little slippery on the tile. It is attached to a Chili's restaurant which can get busy.

  • Stayed October 2005
    • 2 of 5 stars Value
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about BEST WESTERN Framingham

Address: 130 Worcester RD, Framingham, MA 01702
Phone Number:
Location: United States > Massachusetts > Framingham
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Swimming Pool Wheelchair access
Hotel Style:
Ranked #3 of 7 Hotels in Framingham
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — BEST WESTERN Framingham 2.5*
Number of rooms: 181
Official Description (provided by the hotel):
Come experience the Best Western Framingham located only 15 miles from Logan International Airport. Whether traveling for business or pleasure, all of our guests will enjoy sensational dining and shopping within walking distance from the Hotel. Our location makes it easy to step out and explore all that Historical Boston has to offer.When you get back to your room, relax in our indoor heated pool and sauna and take advantage of over 100 free cable channels. Best Western Framingham is the only hotel in the area to offer full service cable. Corporate travelers will find all the amenities they expect including business center, High Speed Wireless Internet and a complimentary USA Today newspaper.We have 184 beautiful guest rooms equipped with all standard Best Western amenities and we are pet friendly with certain restrictions. From 6am-8pm there is always plenty of fresh complimentary coffee brewing in our lobby. We are a Smoke Free Facility. ... more   less 
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Also Known As:
Best Western Framingham Hotel Framingham
Framingham Best Western

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