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“A Well Used But Clean Residence Inn” 3 of 5 stars
Review of Residence Inn Boston Framingham

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Residence Inn Boston Framingham
3.0 of 5 Hotel   |   400 Staples Dr., Framingham, MA 01702   |  
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Ranked #2 of 7 hotels in Framingham
Senior Contributor
48 reviews 48 reviews
13 hotel reviews
Reviews in 18 cities Reviews in 18 cities
16 helpful votes 16 helpful votes
“A Well Used But Clean Residence Inn”
3 of 5 stars Reviewed March 4, 2013 via mobile

If you've stayed at any hotel built for the business traveler, then you can pretty much describe them all. There is nothing about this RI that makes it stand above any other. First of all, it is clean. It is a couple of years away from a refresh, but I hope the owners are planning on it. Now for areas for improvement...

There is little or no signage. Unless you knew how to find it, and are looking for a well lit sign off the turnpike late at night... good luck. Even the gas station across the street didn't know there was a Marriott Residence Inn across the street and up the hill. Secondly, the free breakfast buffet was not laid out very well. If you happen to be there trying to grab some coffee or greasy powdered eggs before you head out - good luck if there are a bunch of kids running around the area. Finally, my room...

After being stricken with
bedbugs in a hotel in Detroit last year, I always make a point to checkout any intended hotel stays online, and once there, I do a visual check. I knew this hotel had one report against it. When I got there I checked under the mattresses and found bedbug traps. Fortunately they were empty (otherwise I would have changed rooms). I was somewhat happy that the hotel management was proactively monitoring an increasingly common problem. I checked with business partners staying at this RI and they did NOT find any traps. Ugh. So the past was associated with THIS room. Well... at least the trap was empty... (photo uploaded).

Bedbug traps aside, this RI was average.

Stayed February 2013, traveled on business
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ResidenceInnGM549, General Manager at Residence Inn Boston Framingham, responded to this review, April 7, 2013
Thank you for taking the time and writing a review. Its comments like you’re that help us improve our selves. Yes, we are going to be updating all our guestrooms in the beginning of next year which is very exciting. Again, thank you and i hope to see you in the future.
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90 people have reviewed this hotel

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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (18)
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English first
Boston, Massachusetts
Top Contributor
53 reviews 53 reviews
17 hotel reviews
Reviews in 31 cities Reviews in 31 cities
28 helpful votes 28 helpful votes
3 of 5 stars Reviewed February 20, 2013

In 99 out of 100 ways, this was a completely typical stay. But that last one has me puzzled: the bed pillows are all square-- like, the size and shape of a throw pillow. Maybe I have a big head (OK, I know I have a big head), but when I went to put my head down on the pillows it felt as if I might roll off, because the pillows were small and SQUARE. I thought maybe we were the victims of a shortage, and asked at the desk, but if I understood the answer correctly, every room in the place has these pillows, for reasons I didn't understand on first hearing (they were busy, so I didn't press the point).

Otherwise, I agree with the other reviewers: good-sized suite-style rooms, good free breakfast, not a bad place to stay. There was an incense-like smell in our hallway the three days were there, which was a little odd. But those pillows? That might be enough to keep me from coming back.

Room Tip: See if they have any regular pillows.
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  • Stayed February 2013, traveled with family
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ResidenceInnGM549, General Manager at Residence Inn Boston Framingham, responded to this review, February 22, 2013
Thank you for taking the time to complete a review, my apologies for the issue with our pillows. We are currently changing our pillow to a larger size to better accommodate our guests. Comments like yours helps us improve guest experience here and this is greatly appreciated. We hope to see you soon!
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Bethesda, Maryland
Top Contributor
85 reviews 85 reviews
22 hotel reviews
Reviews in 37 cities Reviews in 37 cities
44 helpful votes 44 helpful votes
4 of 5 stars Reviewed February 16, 2013 via mobile

Comfortable, clean suite. Nice exercise facility. Friendly, helpful staff. Heater blew a bit loud for my taste, but that is really getting picky. Breakfast buffet was not great, but about what one expects. After staying in a lot of European hotels it reminded me that an average hotel in the US is simply not as nice for breakfast as an average hotel in Europe. But all said, since I go to Framingham frequently, this hotel still is the best in the area, and beats the Sheraton any day.

Stayed February 2013, traveled as a couple
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ResidenceInnGM549, General Manager at Residence Inn Boston Framingham, responded to this review, February 18, 2013
Thank you for taking the time out of your busy schedule and completing a review. I am glad we could be of service to you. Again, I do appreciate your kind words.
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Nottingham, United Kingdom
Senior Contributor
38 reviews 38 reviews
30 hotel reviews
Reviews in 29 cities Reviews in 29 cities
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed January 26, 2013

This is a good business base if you are staying more than 2 or 3 days, however a car is a must have if you are staying here! The rooms are well appointed and have good facilities. the kitchenette is great and has everything you need. The beds are comfortable with good linen . Bathrooms a little tried nut clean and functional. However the lobby shop has very scare resources so stock up before arriving at the hotel otherwise you won't need the kitchenette. Buffet breakfast is basic but plentiful. If you are on a business trip for more than a couple of days this is a great base as you are not in a small claustrophobic hotel room, there is a sofa area with tv and room to relax. There is no restaurant or bar at the hotel or in the immediate area so a car is very much needed,

Room Tip: The rooms away from the lifts are best as they are really quiet.
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  • Stayed January 2013, traveled on business
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ResidenceInnGM549, General Manager at Residence Inn Boston Framingham, responded to this review, February 18, 2013
Thank you for taking the time and completing a review. I am glad that we were able to provide you the services to make your stay a comfortable one. I will certainly look into market and again thank you for your time.
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South Carolina
Senior Contributor
22 reviews 22 reviews
13 hotel reviews
Reviews in 14 cities Reviews in 14 cities
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed January 3, 2013

We've stayed here many times, as we have family in the area. The staff is friendly and efficient. The rooms are great. We like the separate bedroom. Great breakfast buffet, flat screen tvs in the bedroom and sitting area, free wifi. Have previously used the wonderful heated pool and the fitness room, no time for it this trip. I used the laundry facilities and was able to purchase laundry powder and dryer sheets at the front desk. Of course, it would have been more economical if I remembered to pack my own laundry powder and dryer sheets. The only thing that could use some checking is the bathmat that is adhered to bottom of the tub. It was grayish and I couldn't tell if it needed additional scrubbing or if it was supposed to be that color. I addressed this in a review directly to the hotel. All in all, we will be staying here in the future.

  • Stayed December 2012, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ResidenceInnGM549, General Manager at Residence Inn Boston Framingham, responded to this review, February 18, 2013
Thank you for taking the time and completing a review. I will pass along you kind words to my staff. I look forward having you with us in the future and agian thank you for your review.
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Ridgefield, Connecticut
Contributor
12 reviews 12 reviews
6 hotel reviews
Reviews in 10 cities Reviews in 10 cities
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed November 12, 2012

Stayed here after BC/ND game because of price and location, its about 20 minuites outside Boston, just off and convenient to I90. Rooms were modern, clean and with the help of roll away, managed to get 4 into a one bedroom suite. Road noise was obvious when I woke up in the morning, but I didnt notice it overnight. Breakfast got good reviews from three 16 year old - eat everything in sight - boys. Definately would stay again.

Room Tip: Close to I90, some highway noise, but good value, modern & clean, quality breakfast
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  • Stayed November 2012, traveled with friends
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ResidenceInnGM549, General Manager at Residence Inn Boston Framingham, responded to this review, November 27, 2012
Thank you for taking the time and posting a review. I am glad we were able to exceed your expectations. This is our goal for all our guests and it is nice to know that we are doing so. Again, thank you for your time and I hope that we will see you in the future.
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Hillsdale, New Jersey
Senior Contributor
27 reviews 27 reviews
7 hotel reviews
Reviews in 22 cities Reviews in 22 cities
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed October 28, 2012

We have successfully stayed at the Residence Inn in Framingham before and we were not disappointed this time either. Front desk people are welcoming and helpful--they called shortly after we checked in to make sure we were happy with the room. Breakfast was full of choices and the hot items were replenished often. It was very busy on Sunday morning, not as busy on Monday. Even though the hotel is located in an industrial area, it is nicely landscaped and would make for a great walk during the day--might not suggest that at night as it is rather deserted at night. The location is very convenient for hopping on and off Route 9 in either direction as well as the Mass Pike. Probably a sign that the hotel is always busy---the bathroom could use some sprucing up just to make it look a little nicer--some wear and tear. For the price and location, it is a good deal.

Room Tip: We have stayed on two different sides and found quiet. We prefer third floor and up for optimum qui...
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  • Stayed October 2012, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ResidenceInnGM549, General Manager at Residence Inn Boston Framingham, responded to this review, November 27, 2012
Thank you for your review. I will certainly mention to my front desk staff your kind words. Comments like yours are greatly appreciated and I hope to see you again in the future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about Residence Inn Boston Framingham

Also Known As:
Residence Inn Boston Framingham Hotel Framingham
Residence Inn Boston Framingham Hotel
Residence Inn Framingham
Framingham Residence Inn
Address: 400 Staples Dr., Framingham, MA 01702
Phone Number:
Location: United States > Massachusetts > Framingham
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Swimming Pool Wheelchair access
Hotel Style:
Ranked #2 of 7 hotels in Framingham
Price Range (Based on Average Rates): $
Hotel Class:3 star — Residence Inn Boston Framingham 3*
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