I booked 3 rooms for July 18 – Billy Joel Elton John – Face 2 Face, weekend. Yes the rate was higher than normal, but heck, that is what one would expect for the convenience. Valet was polite and prompt, the Front desk staff could not have been any more accommodating. The Lobby, public areas and rooms are nicely decorated and comfortable. Knowing it is a new property and a Renaissance, I wouldn’t have expected anything but.
Reading the other reviews, I will agree it was crazy, busy, but the management and staff seemed to stay on top of all the issues. Everyone staying there or dinning there knew it was a weekend with a MAJOR event, so common. That is like going out to eat on a holiday and being expected to get a table and be in and out in 15 minutes. It is a newly opened property, new staff, start up issues, sure, but the staff could not have been any more accommodating and they never faulted during confrontations. Being polite and understanding gets you a lot further than being negative and unrealistic.
Today, I checked my reservations for my next stay, August 15, Kenny Chesney…..Weekend. I realized I made that reservation for Friday night, not Saturday, PANICED, I called the hotel and spoke with a manager who took care of my reservation without hesitation, knowing that the hotel was sold out. I was so impressed and happy he was able to take care of this for me, I kept the reservation for the night before. I look forward to my return trip to the Renaissance at Patriot Place, knowing in advance that the hotel will be busy, I am sure the staff will be as accommodating as my last visit.