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“Exorbitant room rates and the worst dining experience ever!” 1 of 5 stars
Review of Renaissance Boston Hotel at Patriot Place

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Renaissance Boston Hotel at Patriot Place
4.0 of 5 Hotel   |   28 Patriot Place, Foxboro, MA 02035   |  
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Ranked #2 of 5 Hotels in Foxboro
MA
1 review
3 helpful votes 3 helpful votes
“Exorbitant room rates and the worst dining experience ever!”
1 of 5 stars Reviewed July 21, 2009

I stayed overnight for a concert this past weekend and expected first class treatment from this new establishment. Upon first sight, the lobby and rooms appeared pristine and we were all extremely excited to get a great night started. Once we attempted to grab a bite to eat and a couple drinks in the hotel restaurant (2 hours before the concert) however, things went downhill very quickly. Much like the reviewer before me, we waited hours to get one round of drinks and food that was not what we had ordered. The managers tried to downplay things by telling us that they were unprepared for such a large volume of people. Last time I checked, it was no secret that there was a sold out concert taking place at the stadium - plus, the hotel should've known how many people had reservations to stay at their hotel beforehand.
Overall, if you want to stay at this hotel on an off-night (without sports/concerts taking place), maybe you'd have a great experience. If you're going during a busy time, be prepared to foot a high bill and to receive less than professional treatment.

  • Stayed July 2009, traveled with friends
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NButcher, General Manager at Renaissance Boston Hotel at Patriot Place, responded to this review, July 29, 2009
The newly opened Renaissance Boston Hotel & Spa at Patriot Place experienced its first event last week when Gillette Stadium hosted the Elton John / Billy Joel Face 2 Face Tour. It was certainly a learning experience for us as we know we did not meet guest expectations, disappointing many. We have made sweeping changes for event days moving forward thanks to the feedback we received, both positive and negative. We will appreciate any further comments or suggestions and want future guests to know that our service delivery will meet our guest expectations for future events and we look forward to the opportunity to serve in the future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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246 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (50)
Date | Rating
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  • French first
  • German first
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English first
Boston, Massachusetts
Senior Contributor
36 reviews 36 reviews
8 hotel reviews
Reviews in 20 cities Reviews in 20 cities
24 helpful votes 24 helpful votes
3 of 5 stars Reviewed July 7, 2009

Stayed here in June for concert at Great Woods. Hotel is right in the parking lot of Gillette Stadium. The vibe it seems to be going for is trendy - like the W chain. Mood lighting, water features, tacky sayings on the walls - going for that earthy/funky feel.

Rooms are small, but bathrooms are large. Had a king room and there isn't much space besides the bed. Bathroom has walkin shower, but no tub.

Tried to get towels and called front desk at 9am. Said someone would be right up. No one showed up by 10. Called again. Said that someone would be right up. Checked out at 11 with still no towels. No housekeeping on floor to track down either. There was no coffee next to the coffee maker. Only decaf, but no cups. Think housekeeping forgot to restock. Also, there was an open bottle of conditioner in our bathroom, with no lid. Arranged with new items, so either housekeeping got lazy, or didn't notice.

Price was good for AAA rate - better than a courtyard or holiday inn for same price in area.

  • Stayed June 2009, traveled as a couple
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Renaissance Boston Hotel at Patriot Place

Address: 28 Patriot Place, Foxboro, MA 02035
Location: United States > Massachusetts > Foxboro
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
Ranked #2 of 5 Hotels in Foxboro
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Renaissance Boston Hotel at Patriot Place 4*
Number of rooms: 152
Official Description (provided by the hotel):
Experience the Premier Luxury Foxboro MA Hotel, Steps Away from Gillette Stadium Enjoy the engaging atmosphere that surrounds the only luxury Foxboro MA hotel. Centrally located less than thirty miles from both Boston and Providence, the Renaissance Boston Patriot Place Hotel is a contemporary-style retreat with a sophisticated sense of design and comfort. Stay within yards of Gillette Stadium, the home of New England's three-time Super Bowl Champion football team. ... more   less 
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Also Known As:
Renaissance Boston Hotel And Spa At Patriot Place

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