I think this is a case of a hotel that is in a prime location and has zero competition so they don't have an incentive to provide good service. We got our hair done in the spa and the employee actually made excuses about our hair in order to speed up the appointments. For the price that is charged, it was completely unacceptable. Also, the hotel is situated among all of the Patriot place bars so naturally the hotel bar, staying open late, should welcome guests back with courtesy and excellent service. Well that just simply wasn't the case. Their bartender was rude and the hotel manager was completely unprofessional. For the amount they charge in January for a 1 night stay it's really disappointing that this is their idea of customer service. If you're going to the Patriot Place area you don't really have other options so I hope this hotel starts to make improvements for the sake of their reputation.
- Official Description (provided by the hotel):
- Experience the Premier Luxury Foxboro MA Hotel, Steps Away from Gillette Stadium Enjoy the engaging atmosphere that surrounds the only luxury Foxboro MA hotel. Centrally located less than thirty miles from both Boston and Providence, the Renaissance Boston Patriot Place Hotel & Spa is a contemporary-style retreat with a sophisticated sense of design and comfort. Stay within yards of Gillette Stadium, the home of New England's three-time Super Bowl Champion football team. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Marriott, Booking.com, Expedia, Tingo, Travelocity, Priceline, Hotels.com and Odigeo so you can book your Renaissance Boston Hotel & Spa at Patriot Place reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
- Also Known As:
- Renaissance Boston Hotel And Spa At Patriot Place