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“Summer Stay” 4 of 5 stars
Review of Holiday Inn Cape Cod-Falmouth

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Holiday Inn Cape Cod-Falmouth
3.0 of 5 Hotel   |   291 Jones Rd, Falmouth, MA 02540   |  
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Ranked #10 of 22 Hotels in Falmouth
Wayland, Massachusetts
Top Contributor
58 reviews 58 reviews
11 hotel reviews
Reviews in 28 cities Reviews in 28 cities
11 helpful votes 11 helpful votes
“Summer Stay”
4 of 5 stars Reviewed July 20, 2014

The rooms have been updated. Very Clean, beds were firm. AC worked well - no fan in the bathroom, so steam build up was a problem. Refridgerator, ice machine kept the wing entrances very warm, but the the machine did not quit providing ice. Easy access to Stop & Shop on street that was one block from the main street (which made driving less stop and go).
We went to the Resturant during the finals of the Soccer match - and it took 40 minutes for us to get our food. We were the only ones in the resturant - a sign we noticed, but didn't heed. We wished we had given it more attention.

Room Tip: Each wing has a separate entrance. Built on a hill, so the D entrance has full flight of stairs, C...
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  • Stayed July 2014, traveled with friends
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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249 reviews from our community

Traveler rating
    99
    77
    30
    25
    18
See reviews for
79
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (45)
Date | Rating
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  • English first
  • German first
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English first
Lexington, MA
Contributor
13 reviews 13 reviews
13 hotel reviews
Reviews in 9 cities Reviews in 9 cities
14 helpful votes 14 helpful votes
3 of 5 stars Reviewed July 18, 2014

Location is OK. You can not walk to beach, but you can walk to downtown which is 15 min away.

My biggest complain of the hotel is the room has a musty smell. We came in middle of June so maybe the season has not started...but it just make the stay less pleasant.

The restaurant offers pretty good food, we had dinner there and kids eat for free. :)

  • Stayed June 2014, traveled with family
    • 3 of 5 stars Value
    • 2 of 5 stars Sleep Quality
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Holiday Inn Cape Cod-Falmouth, responded to this review, August 3, 2014
Dear NoName777,

Thank you very much for taking the time to write your comments. We understand that having a comfortable stay is important and it sounds like we fell below your expectations. We are sorry for any inconvenience you experienced due to the musty smell in the room. While we understand that your stay was not 100% satisfactory, we would hope that you would give us another chance to make your stay as best as it can be.

If there is anything we can do to make your next stay more comfortable, please do not hesitate to ask the Manager on Duty.

Sincerely,

Ferdinand G.
Case Manager
IHGCare
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Shannock
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 2 cities Reviews in 2 cities
5 of 5 stars Reviewed July 18, 2014

I'm a Priority Club member and I have stayed at this hotel several times. This is a very clean hotel with an outstanding staff. I have stayed at dozens of Holiday Inn hotels and this is one of the best. Again, the staff are helpful, courteous and accommodating and the place is very clean. There are plenty of stores and restaurants in the vicinity.

I highly recommend this hotel.

  • Stayed July 2014, traveled with family
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Vineyard Haven, Massachusetts
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed July 3, 2014

Requested early check in and it was made to happen! The front desk staff was so nice, check in was a breeze! On our way to our room we stopped and asked the chamber maid for extra towels and she couldn't have been nicer and followed us in with them! The room was clean and very comfy! Not one complaint! Thanks for a great night! Lois

  • Stayed July 2014, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with this hotel

Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Vineyard Haven, Massachusetts
Reviewer
4 reviews 4 reviews
Reviews in 3 cities Reviews in 3 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed July 2, 2014

Had a difficult time finding accommodations on a busy weekend in Falmouth until we talked to the manager Sheryl Barret. We were even able to get early check in to prepare for an afternoon wedding. The staff made sure we were settled and had everything we needed. Room was well appointed and clean. Returned to the cocktail lounge later that evening and had a wonderful time.

  • Stayed June 2014, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Spaxton, United Kingdom
Top Contributor
140 reviews 140 reviews
45 hotel reviews
Reviews in 75 cities Reviews in 75 cities
253 helpful votes 253 helpful votes
5 of 5 stars Reviewed July 1, 2014

From registering, to checkout, everything was way above average. I stay at IHG hotels on average 100+ nights a year, they vary so much. Intercontinental as the price dictates are mostly excellent and as the brands get less costly they are less quality. Well this holiday Inn is way above the normal, the staff are ALL so friendly and helpful it is a pleasure to chat with them. The rooms are clean and very well maintained. The chambermaid who serviced our room was a total darling, she could not do enough. She noted I had a cold, and that evening there was an extra box of tissues by the bed.That is service. The restaurant staff were also way above average, after a days fishing, I presented them with some Striped Bass, it was soon presented to me cooked to perfection. When I got the bill I had been charged for my starter and drink. No charge sir, it was your fish. It should also be pointed out that all the food we ate here was very good and the prices were very reasonable. The manager of this hotel Sheryl Barret should be very proud of her amazing crew who turned this normal hotel into a very special one. THANK YOU ALL.

  • Stayed July 2014, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Oak Bluffs, Massachusetts
Senior Reviewer
7 reviews 7 reviews
Reviews in 3 cities Reviews in 3 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed June 30, 2014

I have to say, the help from chambermaids to front desk to General Manager Sheryl Barret were all awesome. When I called to book a room to join with a large group for 6/28 the hotel was booked solid. Sheryl the general manger went out of her way to make sure my wife and I would be accommodated. It wasn't 20 minutes and I received a text directly from Mrs. Barret saying we were all set. She was so kind also to have our rooms ready early so we could be dressed and ready to go on time. We Live the island of Martha's Vineyard so logistics can be a nightmare a lot of the time and Mrs. Barret has come through for and many others I know have needed her expertise. I would highly recommend this hotel.

  • Stayed June 2014, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Holiday Inn Cape Cod-Falmouth

Address: 291 Jones Rd, Falmouth, MA 02540
Phone Number:
Location: United States > Massachusetts > Cape Cod > Falmouth
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#5 Romantic Hotel in Falmouth
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Holiday Inn Cape Cod-Falmouth 3*
Number of rooms: 98
Official Description (provided by the hotel):
Holiday Inn Falmouth/Cape Cod is located minutes from downtown Falmouth, ferries to Martha's Vineyard, Mass Military Reservation, Shinig Sea Bike Path, several Local Beaches, 6 Golf Courses, Woods Hole Oceanagraphic Institute and Famouth Hospital. Whether you are traveling for business or leisure, we have many amenities at the hotel for everyone to enjoy. KC Steak & Seafood is open daily for breakfast and dinner, don't forget to inquire about Kids Eat Free program. Complimentary wireless internet, indoor heated saline pool and fitness area, free parking, guest laundry, pay per movies and arcade room for the kids. ... more   less 
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Also Known As:
Holiday Inn Falmouth Hotel Falmouth
Falmouth Holiday Inn
Holiday Inn Cape Cod-Falmouth MA

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