I'm baffled by the rating here on Trip Advisor. We were seriously disappointed with out one night stay and very grateful that we hadn't been able to book two nights as we had originally hoped to do.
We stayed in the middle of October. The photographs on the web site are quite misleading. Though the wall behind our beds and the beds looked as pictured, the pictures did not show the hideously ugly wall covered with white carpet and the dark brown, ugly, 1950s doors which was what we looked at while lying on the beds. The chairs at the table were sprung and very uncomfortable to sit in. The light switches were oddly placed. The shower drained poorly.
Nor did it capture the smell of the place which was dank and moldy, or the sound of the people upstairs who thumped on the floor for three solid hours ,doing what I cannot begin to imagine. We gave up plans to read and watched TV just to drown out the noise.
There was heat, but there was no way to adjust the thermostat, so even though the temperatures were dropping at night, we had to turn the heat off as it made the room extremely hot. We put the fan on in hopes it would help with the smell, but it didn't, and just made a funny noise.
The "resort" is a hodgepodge of a creepy-looking old 1950s motel and some houses that had been converted into motel rooms. We stayed in the "deluxe Queen" room which was in one of the converted old houses. As mentioned in other reviews, the outside door did not lock and our room was locked with a key which did not make us feel particularly safe, as keys are so easily copied.
No one was there when we checked out, so we left the keys in the room. We had reserved our room with one credit card and paid at the desk with another upon arrival, and the receipt we got listed that credit card, but when I looked at my credit card bill a week later (when they had closed for the season)I found they had charged the first card, which wasn't what we wanted.
No one was in the office when we left at 7:40 in the morning when we checked out. We never found out what the "continental breakfast" was like because it wasn't served until long after we were up and ready to flee. Since it was served in the tiny motel office, where there are no tables or anything suggesting dining, it is probably nothing more than a cup of weak coffee and a muffin.
We got the end of season bargain rate (though we paid extra for the "deluxe" room.) Had we paid summer rates we would have felt distinctly ripped off, though the sad fact is that all hotels on the Cape are pretty much a ripoff in the summer.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
I am pleased that this reviewer questioned the continental breakfast as there is a lot of controversy surrounding the difference between continental breakfast and breakfast. AAA defines a continental breakfast as a Danish and coffee. We offer much more. Our continental includes coffee, juice, milk, tea, two or three Danish options each morning, two kinds of cold cereal, instant oatmeal and Nutrigrain bars. Unfortunately, the Lodge does not have a breakfast room, yet, we have a lovely picnic grove with tables, chairs and awnings where many guests enjoy their continental breakfast, others choose to return to their rooms and many more guests appreciate that the offerings are easy to carry whilst they are running off to catch the ferry or hit the beach. The office opens promptly each morning at 7:30 and continental is served from 7:45 until 10am.
Report response as inappropriate
Regarding this reviewer’s opinion of the Motor Lodge looks. Yes, we are a Motor Lodge. Through the years, many guests have asked why we haven’t changed the name because we are so much more than just a motor lodge, but, our original building is a motor lodge. Since the family began running the Lodge in 1969, the buildings surrounding it have been acquired and converted into guest rooms enabling us to offer several accommodation types from affordable to our version of luxury and everything in between. In addition, there is a beautiful patio pool, over four acres of award winning landscape, a path to the beach, a picnic grove, children's play area and our location to Falmouth’s highlights can’t be beat. In the original building, the Lodge’s guest rooms are on the smaller side (approximately 224 sq. ft.) but are enjoyed by many for their affordability, parking (right next to the room) and first floor, no stairs convenience. But, remember, there are now seven guest rooms from which to select, our largest sleeps up to six, some have kitchens and are quite spacious.
Common to Cape Cod, a beach destination, Motor Lodge properties exist in many of the towns in spite of this reviewer’s opinion that they are “creepy looking.” Several of the comments made within this review could have easily been resolved with one phone call to the front desk. The Falmouth Heights Motor Lodge is in the industry of service and hospitality. The Lodge’s staff is on call 24 hours a day to make our guest's stay pleasant and enjoyable. Please give us the opportunity to correct any unpleasant situation instead of enduring “three hours” of noise or using the credit card you wished you had.
Finally, I would ask that you refer to the review dated September 18, 2012, entitled “Nice Place to Stay,” derived from Maryland. The Maryland reviewer stayed in the same room as this reviewer and had a completely different assessment of the guest room. Not everyone has the same likes and dislikes. As always, we appreciate your comments and continue to make improvements to our property.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.