I am a native Cape Codder and have traveled on both the Steamship and the Island Queen. I can assure you first hand that the Island Queen is far more cleanly than the Steamship Authority. My last experience on the Steamship, on the snack bar level, practically every seat had not just crumbs, but chunks of food crushed in the back of seats. The upholstery filthy, etc. However, the Island Queen is always very clean, top to bottom. As far as the staff, the Island Queen is far superior in professionalism and always smiling. I have witnessed very grumpy (and not smiling) employees on the Steamship, and dressed very unkept. These experiences are like night and day. As a local, I truly appreciate all that the staff puts into the operations of the Island Queen.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
November 4, 2013
Thank you very much Airforcemom for your wonderful review of our ferry service. We appreciate the time you took to review us on TripAdvisor and also appreciate the compliments of our vessel's cleanliness, crew appearance and professionalism. We believe we have a superb crew and all of us work very hard to ensure that our passengers have a welcoming, comfortable and safe experience. We are most grateful for your acknowledgement and look forward to welcoming you aboard next season!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.