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“Rainy weather= puzzle time” 4 of 5 stars
Review of Harbor View Hotel

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Harbor View Hotel
3.5 of 5 Hotel   |   131 North Water St, Edgartown, Martha's Vineyard, MA 02539   |  
Hotel amenities
Ranked #3 of 5 hotels in Edgartown
Boston, Massachusetts
Senior Contributor
45 reviews 45 reviews
Reviews in 11 cities Reviews in 11 cities
3 helpful votes 3 helpful votes
“Rainy weather= puzzle time”
4 of 5 stars Reviewed May 28, 2014

My friends and I visited off season and the weather didn't cooperate. The concierge brought out a puzzle of her own and let us make it by the fire. Other guests were welcome to help obviously and we were able to finish it! The room was fine however the tv was blurry.

  • Stayed April 2014, traveled with friends
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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572 people have reviewed this hotel

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (184)
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English first
ellicott city, maryland
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
Reviews in 5 cities Reviews in 5 cities
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed May 28, 2014

From the clean, crisp, nautical decor, to the friendly staff, roaring fireplace and rocking chairs on the porch, to the light house, giant cookies and milk in wineglasses for my kids at bedtime- i think my six year old summed it up when he said "Mom, I feel rich." Atta boy! :). Go here, you WILL love it. The lighthouse is just one of the perks.
We were here for Easter, so the easter bunny came and there was an Easter egg hunt- our kids didn't have baskets so the concierge graciously gifted them harbor view inscribed pails and shovels to use and keep. Love, love this place!

  • Stayed April 2014
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Plymouth, Massachusetts
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
12 helpful votes 12 helpful votes
1 of 5 stars Reviewed May 12, 2014

Let me first say I have stayed at the Harbor View for years with no problems. That being said, there is nothing that could be said for the lack of action, compassion, or ability of the staff at the front desk or the "director of bookings."
Long story short, we had raw sewerage coming up from the sink to the point the bathroom and part of the bedroom were flooded. It took 3 calls to get someone to the room to fix the problem. Once the problem was "fixed" it took over 2 hours to get the cleaning staff to the room and yet another call to the front desk. Over 8 hours with not being able to brush teeth, take a shower or use a toilet. When we came back from 3 hours after all this, the sewerage came back again. We were finally moved to another room. I asked to speak to the general manager to which the snippy clerk at the front desk exclaimed, "we DO NOT have a general manager!" After asking who was in charge she finally told me of a Director of Booking. I told them I wanted a courtesy call from this individual who they would not give me their name. It has been over 2 weeks and I have still not received a call, email or anything. Again, I have stayed here before with no incident but this is unbelievable! For the money spent I can't believe of the ineptitude of the staff. Save your money and stay somewhere else on MV!

  • Stayed April 2014
    • 1 of 5 stars Value
    • 5 of 5 stars Location
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 10
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Clark_Guinn, General Manager at Harbor View Hotel, responded to this review, May 13, 2014
Please accept my sincerest apologies for the turn of events that occurred during your last stay with us at the Harbor View Hotel. I scheduled a mandatory meeting with my staff to discuss the way in which this incident was handled or the lack there of. I am disappointed with our failure to continue to offer the level of service you have experienced during your previous stays prior to this recent episode.

Our property has undergone some changes in personnel over the past year and we have selected a qualified individual to oversee the operations of this property for the upcoming season. As Regional Director of Operations, I oversee 3 properties and I make a point of being at each property a minimum of 2 times weekly. However, times such as these, I need to be confident that my staff is equipped to handle whatever and whenever an unfortunate event presents itself.

In an effort to redeem you as a valued guest, I would like to offer you complimentary return stay. I would greatly appreciate the opportunity for us to reverse our last impression we unintentionally left with you. To arrange, please call Lynn at 508-356-2102.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Savannah, Georgia, United States
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed May 8, 2014 via mobile

Pristine hotel set off by itself in front of Edgartown lighthouse. 10 minute walk to public transportation. Hotel restaurant, Henry's, is a good place to eat and relax after walking thru the nearby towns. Head out across island to Menemsha and Gay Head...again VTA bus will take you there. Corner room at hotel (#202) has a wonderful view of the lighthouse. Bed was comfortable. Small tub.

Stayed May 2014, traveled as a couple
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
1 review
3 of 5 stars Reviewed May 7, 2014

Room was nice. Clean. Comfy. Within walking distance to the center of town. My only complaint was the ironing board. It stained one of my shirts. Must have been ruined by the last tenents. Staff was great!

  • Stayed May 2014
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Windham, New Hampshire
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed May 5, 2014

Just stayed at Harbor View Hotel and had a great time. Captain's Cottages were very comfortable. The staff were very accommodating and when they discovered it was our 40th wedding anniversary sent us a little complimentary gift. Nice touch! We would highly recommend this to anyone looking for a place to stay on the island.

  • Stayed May 2014, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
New York City, New York
1 review
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed May 3, 2014

We have been traveling to MV for years and have always stayed at the Harbor View. Why? Simple, the hotel is elegant, but more importantly it's the staff. On our most recent stay we were once again greeted by Darlene, who returned from a season off. We were so happy to see her as she literally ran out of the hotel to say hello. You cannot get better service than that, anywhere. Imagine a hotel where everyone remembers you, even the valet remembered us and made a point to say hello. So, although the hotel is beautiful and a Edgartown is just picturesque, it's staff like Darlene who has us coming back year after year. Chris, Laverne and Courtney.

Room Tip: Take a room in the main hotel, it's pricier but the view is amazing.
See more room tips
  • Stayed April 2014, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Harbor View Hotel

Address: 131 North Water St, Edgartown, Martha's Vineyard, MA 02539
Location: United States > Massachusetts > Martha's Vineyard > Edgartown
Amenities:
Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #3 of 5 hotels in Edgartown
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Harbor View Hotel 3.5*
Official Description (provided by the hotel):
The Harbor View Hotel offers guests spectacular views of the harbor, Chappaquiddick Island, and Edgartown light house. The resort sits at the end of North Water Street in Edgartown where it has welcomed families and returning guests for more than 100 years. It offers its’ guests an array of amenities from our Water Activities with “Scout” our center console, “Stardust” our vintage picnic yacht, outdoor heated pool, Water St. Restaurant and Henry’s Hotel Bar. ... more   less 
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Also Known As:
Harbor View Hotel And Resort
Harbor View Hotel Edgartown, MA - Martha's Vineyard
Harbor View Edgartown

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