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“Noisy, bad customer response” 2 of 5 stars
Review of Four Points by Sheraton Eastham Cape Cod

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Four Points by Sheraton Eastham Cape Cod
3.0 of 5 Motel   |   3800 State Highway, Eastham, MA 02642   |  
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Ranked #6 of 9 hotels in Eastham
GreenLeadersBronze level
Minneapolis, Minnesota
Contributor
11 reviews 11 reviews
4 hotel reviews
Reviews in 8 cities Reviews in 8 cities
2 helpful votes 2 helpful votes
“Noisy, bad customer response”
2 of 5 stars Reviewed October 14, 2013

This wasn't a nice hotel to stay at. The walls are very thin so all sounds travel through them. The doors are heavy and close loudly, so you hear all the comings and goings of your neighbors. We stayed in two rooms (more below), the second room door latch was very flaky, the electronic key only worked about 1 time in 5. The appearance was mostly nice, but looking closely there was a lot of wear and tear.

The first room we stayed in was nice - outer facing and a very comfortable king bed. But there were one or two parties in the rooms across the hall. The parties included smoking - even though it is a non-smoking property. We called the front desk several times, but nothing was done. Finally, when two groups were yelling at each other down the hall we called again, and the best they would do was move us to another room that wasn't as nice.

The second room was two queen beds - one hard as a rock, the other comfortable but not as comfortable as the original king bed. It was quiet, apart from the door slams.

The location on Cape Cod is nice, within walking distance of several restaurants.

  • Stayed October 2013, traveled as a couple
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Michael_Zay, Starwood Hotels at Four Points by Sheraton Eastham Cape Cod, responded to this review, November 5, 2013
Dear jgateley,

We are so sorry for the trouble you experienced during your stay. We hope that there is a way we could make this up to you on a future visit to the Cape.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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299 people have reviewed this hotel

Traveler rating
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (62)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Any
English first
Duxbury, Massachusetts
Contributor
19 reviews 19 reviews
3 hotel reviews
Reviews in 9 cities Reviews in 9 cities
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed October 14, 2013

The Queen Bee and I made a last minute reservation (mid-week) for a Saturday night. Usually in August it is required to be a minimum of two nights, however, we were fortunate that there was a "do it now or lose it" offer online for one night at a $200 savings. Needless to say, we jumped in!! We got there real early Saturday and was given permission to use the pool outside. This was a hot and sunny weekend projected. We were allowed to change inside the lockerooms near the indoor pool. We had already gotten our cooler situation squared away for the day. We also got the free ice at the hotel. After getting an improved tan with food and beverage for five hours, we checked in. We called down to the bar/restaraunt and made reservations for two. The food was solid. The drinks were good. The service was great. We came back in the morning for a decent brunch presentation. We then did the pool scene all over again. Our room was awesome! BIG! Comfy. A 36-hour getaway at the end of the summer on the Cape for short money. Oh yeah!

  • Stayed August 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Madison, Wisconsin
Reviewer
5 reviews 5 reviews
4 hotel reviews
Reviews in 5 cities Reviews in 5 cities
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed September 30, 2013

We just stayed one night and were on the first floor in a pool side room that was supposed to be a Starwood Preferred room. The room was musty, damp, and also smelled like someone smoked in it. The air conditioning unit was noisy, and it kept me awake. Didn't get a very good night's sleep and woke up all stuffed up because the room ventilation was poor.

Room Tip: Don't stay on the first floor and get a room that has a window to the outside rather than the on...
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  • Stayed September 2013, traveled with friends
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Michael_Zay, Starwood Hotels at Four Points by Sheraton Eastham Cape Cod, responded to this review, October 3, 2013
Dear d2aviators,

We are sorry that we did not exceed your expectations during your recent stay at our property. We appreciate your feedback and hope that you still give us another chance in the future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Charlemont, Massachusetts
Top Contributor
80 reviews 80 reviews
21 hotel reviews
Reviews in 45 cities Reviews in 45 cities
42 helpful votes 42 helpful votes
3 of 5 stars Reviewed September 27, 2013

The middle of the road facility works hard to.please but needs updating. On a three night stay, we were kept awake all night by a noisy AC. When I reported this it was fixed before we finished breakfast. By the way, the breakfast buffet was good and reasonable. When I asked for other than scrambled eggs, they were prepared to.order, quickly and served by the cook!

All staff was friendly and helpful. Beds are fine, rooms are clean. Signage needs to be improved and walking through the pool area to reach the dining room and front desk is just plain poor design.

The well.placed hotel with a fine staff is worthy of an upgrade.

  • Stayed September 2013, traveled with friends
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Michael_Zay, Starwood Hotels at Four Points by Sheraton Eastham Cape Cod, responded to this review, October 3, 2013
Dear ijg1018,

Thank you for your honest feedback and for making us your hotel of choice on the Cape. We will share your comments with the entire team here at the hotel to ensure we are operating at our maximum potential. We hope to have you back on a future stay to win you over.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Flushing, Michigan
Senior Contributor
32 reviews 32 reviews
12 hotel reviews
Reviews in 16 cities Reviews in 16 cities
20 helpful votes 20 helpful votes
4 of 5 stars Reviewed September 26, 2013

I stayed here with a group on a bus tour from Michigan. Even with that many people check-in went smoothly for most everyone. Our 2nd floor room looked over the pool but it was pretty but a little too warm for us. It was warm enough for the people in the pool. The breakfast buffet for our group was very good and service was smooth even with a second bus group there. The staff was friendly. If you want a free morning paper get one early. They only have 16 available so we all shared with everyone on the bus. The only complaint we have is that it seemed like the air conditioning was working properly. It seemed like there was a sensor on it so it worked only when someone was in the room. We would wake up hot at night and as soon as we started to get up it would come on. The room was always hot when we returned after a day of sight seeing. And since the window looked out over the enclosed pool we couldn't open that. It was warmer out there than in the room. The small bar and restaurant was cozy and much appreciated after a long day. Note that the bath soap, shampoo and conditioner are in pump containers inside the shower. Not sure what brand was used. We stayed for 4 days after Labor Day.

Room Tip: If you like to have fresh air choose a room that doesn't look out over the pool. It is warm and...
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  • Stayed September 2013, traveled with friends
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Michael_Zay, Starwood Hotels at Four Points by Sheraton Eastham Cape Cod, responded to this review, October 3, 2013
Dear fusie12,

Thank you for sharing your experience at our hotel online. We appreciate all of your feedback and will use it to figure out how to better serve our guests. We hope to have the opportunity to host you and your group again in the future!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Stamford, Connecticut
Top Contributor
81 reviews 81 reviews
13 hotel reviews
Reviews in 28 cities Reviews in 28 cities
25 helpful votes 25 helpful votes
4 of 5 stars Reviewed September 26, 2013

My wife and I visited for seven days this past August 2013.
The entire staff was professional and friendly, and provided us with courteous service. The rooms were clean and maintained well throughout our stay. The outdoor & indoors swimming pools were well maintained as well.
As American Express Starwood Preferred Guests we were accommodated in a non-Starwood Preferred Guest room, which we were comfortable with. However, the cleaning staff was apparently not informed of the daily benefits we were entitled to, which we then had to request daily.
Overall we were pleased with our stay and recommend it highly.

Room Tip: Keep in mind that there are no elevators in this two story building and that pets are allowed on the...
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  • Stayed August 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Michael_Zay, Starwood Hotels at Four Points by Sheraton Eastham Cape Cod, responded to this review, October 3, 2013
Dear jdlajara,

Thank you for choosing our hotel for your recent stay on the Cape. We appreciate your loyalty to Starwood and we are sorry that you had to remind our team of your SPG benefits. We still hope you stay with us in the future when your travels being you back to our area.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Boston, Massachusetts
Contributor
11 reviews 11 reviews
Reviews in 5 cities Reviews in 5 cities
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed September 24, 2013

kids friendly environment. walking distance to a one of the good authentic cape seafood restaurant in the cape. indoor and outdoor swimming pools. Manager and staffs are very helpful. great location (in the middle of the cape).
Also, dry spa is roomy.

  • Stayed July 2013, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Michael_Zay, Starwood Hotels at Four Points by Sheraton Eastham Cape Cod, responded to this review, October 3, 2013
Dear ABostonian,

Thank you for making us your hotel of choice on the Cape. We are glad to hear you enjoyed yourself and hope you visit us again next season.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about Four Points by Sheraton Eastham Cape Cod

Address: 3800 State Highway, Eastham, MA 02642
Phone Number:
Location: United States > Massachusetts > Cape Cod > Eastham
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #6 of 9 hotels in Eastham
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Four Points by Sheraton Eastham Cape Cod 3*
Official Description (provided by the hotel):
The Four Points Eastham Cape Cod hotel is surrounded by beaches, salt marshes, bike trails, kettle ponds, and forests. Just minutes from Provincetown. Simple Cape Cod at its best. ... more   less 
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Also Known As:
Four Points By Sheraton Eastham Cape Cod Hotel Eastham
4 Points By Sheraton Eastham Cape Cod
Sheraton Eastham Cape Cod
Eastham Sheraton
Eastham Four Points
Four Points By Sheraton Eastham Cape Cod MA

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