My wife and I stayed overnight at the Four Points by Sheraton Eastham Cape Cod - on 10/12/2012. The room was of a decent size - clean and neat. The bathroom had one nice touch: Soap, shampoo, and conditioner from handy wall-mounted dispensers in the shower - no need to uncap, recap containers and try not to drop them. The restaurant served an ok dinner (spareribs, for one) and the breakfast buffet was also good. I wish I had seen one of the recent comments about the facility's layout: A two-store motel, with (therefore) about half the rooms on the second floor. When I checked in, the sprightly man behind the desk cheerily gave us room 201, and indicated on the hotel plan the entrance from the side parking lot we should take. There was no mention that this two story hotel had NO ELEVATORS! None. Nada. Nor did he offer to provide help with our luggage. When a housekeeper saw us struggling with heavy suitcases ( 7 stairs to a landing, another 7 to the second floor, and a heavy door to the hallway), she apparently summoned help. Two men, not in uniform of any kind, appeared and offered to help us. Leaving aside the interesting question of what dithering idiot of an architect or architectural engineer would omit elevators from a two story, otherwise fully equipped motel, as if this were a small bed-and-breakfast in an historic home -- we come to the lack of service help from the hotel management for occupants of a second-floor room. Either warn them of the no elevators fact, offer them a first floor room instead, or at least offer help with luggage. The failure of service cannot be blamed on an architect. For the reputation of the brand, and the price per room in the off-season of Cape Cod, this experience was a big disappointment.

We stay here because we can get Starwood points or use our points to get a room. But even by Four Points standards, this place is a bit beat up. And that's probably typical for a busy Cape Cod hotel. But the location is good, although right on a very busy Rt 6. Again, it's summertime on the Cape...what do you expect? If you need a hotel where you're really going to spend a lot of your time, you may want to look elsewhere. But if all you need is a bed, this is just fine.

Although some reviews are not that positive our stay at the Four Points in July was great. Rooms nice, spacious, clean. Don't expect a 5 star hotel for but location, pools, etc, we were pleased. A bit on the expensive side but again, the location is idea to hit the beach, Ptown, etc. Would definietly go back.

Ok, so we all know that options for hotels on the cape are pretty limited....that being said, I will opt for an Inn over this Sheraton Four Points next time.

Check in:

I waited for 15 minutes as the woman behind the counter checked in another guest. She was unable to find the other guest's reservation, chit chatted about the weather, etc. For the first 10 minutes another employee was right next to her doing paperwork. He looked directly at me and told the other clerk... "I think I'll just be taking off now" and left me in line without checking me in... great service.

After my 15 minute wait, the clerk was unable to determine if my room (I booked one of their two suites) was even available. She said that it was double booked for the second night of my stay & stared at me as if I was supposed to say "gee, that's ok". She continued to answer the phone, and then proceeded to provide another guest with directions as I waited for my over priced suite key. Finally, she gave up and asked a manager in an adjacent room, who had been there the entire time, to assist me. Maybe could you have done that up front Cheryl???? Yes?

The Property:

The property is an old motorcourt style hotel with a roof that has been installed between buildings to create the indoor pool. The rooms air conditioning units are facing IN, so it is hot, musty and the condensation sits in the carpets. If you have allergies good luck... There is also no elevator (remember motor court hotel) to bring the luggage to the second floor.

The Suite was average, but was not well laid out. The bathroom is in a room behind the shower, so it is off limits if you have a shy guest in the shower. There is only one mirror outside the bathroom and it is located behind a door. The walls were paper thin and the next door neighbors were so loud that we could barely sleep.

To summarize: HORRIBLE customer service, Zero respect for my time, dank surroundings and loud guests.

An indoor pool doesn't make up for any of this. Sheraton should close this place down until they can clean it up & train the staff. I travel 150 days a year & this is the worst experience I've had... oh, and thanks for the lesson on how to use the door key card, that's another 48 seconds of my life I will never get back.